Trade Show TalesBlog

Archive for October, 2016

Short and Sweet EDS Video by Tim Patterson

October 28th, 2016 COMMENTS

Every week, I’m impressed by the creative marketing of Classic Distributors. Sometimes it’s an insightful blog post. Other times it’s a Linkedin update. Or it’s an email broadcast with a clever twist. From one marketer to another, the variety, creativity, and breathe of your marketing is astonishing and inspiring.

Last week, Tim Patterson, a.k.a. the TradeshowGuy, created a terrific three-minute video for his clients on recent Exhibit Design Search updates. It’s concise, informative, and interesting. The trifecta in video-world. As a fellow marketer, I think you’ll enjoy.

–Mel White
mel@classicexhibits.com
http://www.linkedin.com/in/melmwhite
https://twitter.com/melmwhite


 

Ignorance and Indifference on the Trade Show Floor

October 26th, 2016 COMMENTS

seinfeldJerry: “I don’t understand, I made a reservation, do you have my reservation?”

Agent: “Yes, we do, unfortunately we ran out of cars.”

Jerry: “But the reservation keeps the car here. That’s why you have the reservation.”

Agent: “I know why we have reservations.”

Jerry: “I don’t think you do. If you did, I’d have a car. See, you know how to take the reservation, you just don’t know how to “hold” the reservation and that’s really the most important part of the reservation, the holding. Anybody can just take them.”

We all recognize this scene from Seinfeld:  The rental car desk. The banter between Jerry and Elaine. And the snide, indifferent response from the rental car agent. We’ve all experienced this poor customer service from an overbooked flight, a missed service appointment, or a bait and switch on an advertised product.

Yet, not all bad customer service is this blatant. Sometimes it is poor planning, not recognizing industry trends, or pure laziness. As a trade show exhibitor or an attendee, you’ve experienced this walking the show floor.

Invitation

As a child, you looked forward to the annual county fair — the rides, the concerts, and the food vendors were the highlight of the summer. You planned your summer around it. Trade shows were like that once – many, many years ago. Not anymore.

Exhibitors must be proactive. To be successful, they must invite existing and potential customers to their booth and explain their value. Whether you are using email, social media, advertising, or good old fashion phone calls, as an exhibitor, you should plan for 50% of your show traffic to be generated pre-show. Simply showing up and showing off no longer works.

tradeshow

Indifference

Think about all the money you spend before the show even starts — the exhibit, freight, booth space, drayage, labor, and travel costs. It’s significant. The show opens, attendees swarm the show floor, and some of those enter your booth space. And you ignore them.

By Day 3 how many pass through your booth without a greeting, a handshake, or even a friendly head nod? Your team may acknowledge them but it’s half-hearted. They’re already checking on their flight or planning for dinner. The attendee senses it. They move on to a competitor excited to see them on Day 3 at 3 pm.

Ignorance

At its core, a trade show is a face-to-face Google search. Attendees are there to find and collect information. Yet, many exhibitors bring charming rather than competent staffers. Simple questions can’t be answered by the booth staff, or the one expert is always unavailable. Even the booth fails the information test. Lots of splash but no real substance on your products and services. The successful exhibitor strikes a balance between charm and competence, flash and substance.

pasted-image-at-2016_10_26-02_33-pm

Ignore

Perhaps I’m naïve, but I don’t buy the statistics about lead follow-up. It’s not ideal, not even close, but most companies follow up on show leads. Unfortunately, they do it half-hearted. They send an email or leave a phone message… then call it good. They treat a show lead as a cold lead, not a warm one.

The trade show attendee stopped in your booth for a reason. It’s your job to pinpoint what they need and when they need it. All too often, we abandon the sales process after the first attempt: “I left a message and they never got back to me.”

Insight   

What did you learn at your last show about your competitors, your vendors, your industry, and your customers? Nothing is more valuable. Yes, the trade show should lead to more sales. There should be a measurable ROI. However, it’s the unmeasurable ROI that’s often more valuable.

We call it “face-to-face marketing,” but it’s people connecting with people, sharing information, venting, gossiping, and looking for solutions. No website can do that as effectively as two people together. Ever.

There’s no magic or voodoo to outstanding customer service on the trade show floor. It’s all about smart planning, commonsense, and hard work.

–Mel White
mel@classicexhibits.com
http://www.linkedin.com/in/melmwhite
https://twitter.com/melmwhite


 

Does Your Trade Show Exhibit Have To Be Clever?

October 25th, 2016 COMMENTS

idea2

Once Upon a Time…

Trade shows have always been a marketplace where potential attendees wandered through the aisles. When something caught their eye, they would enter the booth to learn more about the product or service. As an exhibitor, a clever message, promotion, or display was crucial since enticing attendees into the booth was an important measure of the show’s overall success.

Clever mattered and the overall booth served the same purpose as a magazine or television ad: enticing people to try your product and service. As a result, marketers went to great lengths to create witty copy, smart graphics, and an interactive experience. In some cases, the copy, graphics, and experience had little to do with the actual product or service. It was more about generating traffic and leads, regardless of the quality.

park3Does Clever Still Matter?

Several years ago, we designed a 20 x 30 island design with a park theme. It included paths, artificial grass, a swing, benches, trees, and a gazebo. The concept was “A Walk in the Park,” which highlighted how easy it was to work with us – design, customer service, exhibit builds. It was a clever idea that attracted traffic to the booth. Even today, our customers still comment on the design, but when I ask them about the underlying marketing message, they draw a blank. Ouch!

Does that approach still work? Yes… and no. The ability to create a creative, integrated, and informative trade show experience for an attendee will always be the “holy grail.” However, being clever may not matter as much as it used to. That may seem counter-intuitive, but trade shows have changed.

Google/Amazon in a Really Big Building

The Internet has changed trade shows, but not in the way you think. For years, “experts” predicted that virtual trade shows would replace physical trade shows. That hasn’t happened, nor is it likely to happen anytime soon. According to CEIR, tradeshow attendance has grown for 21 straight quarters.

People want to be with people who share their professional and personal interests. Today’s trade show attendees are far less likely to wander the trade show floor. They pre-shop in the same way we all do research before buying a new television, car, or service. Attendees are less inclined to discover a vendor at the show. Instead, they identify who they want to visit and plan accordingly. Is there a chance they’ll stumble on a new vendor? Of course, but that’s the exception rather than the rule.

What Does That Mean to You?

preshowYour job is difficult and allocating scarce resources is one of your main challenges. Clever takes time. And, if the goal is less about enticing random attendees into the booth, then it becomes more about communicating a problem and your solution. That message is easier since it’s something you do every day. So, what do you do with all this extra time? You devote it to pre-show marketing and to building qualified traffic to the booth… before the show even starts. Successful trade show programs are as much about pre-show and post-show as “the show.”

That’s not to say your trade show exhibit shouldn’t be attractive. It should, but I would encourage you to focus on more practical matters the next time you design or rebrand your display. What do you need in the booth space to conduct business? Make it less about showmanship and more about conversations and information. Take the time you would have spent creating the perfect theme and use it to create targeted social media campaigns and invitations to your clients before the show. Give them a reason to put you on their calendar at the show.

It’s OK to be clever, but on a list of trade show marketing priorities, smart (and successful) beats clever every time.

–Mel White
mel@classicexhibits.com
http://www.linkedin.com/in/melmwhite
https://twitter.com/melmwhite

**********************************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.


 

Changes in Latitude | Reid Sherwood

October 20th, 2016 3 COMMENTS

reidblog

Dear Classic Family of Distributors,

I trust that your October is crazy good. Things at Classic are cruising along. Oh how I love the smell of manufacturing in October.

I wanted to share with you all some news. Reid Sherwood, the Eastern Regional Sales Manager, was offered a wonderful opportunity and is leaving Classic Exhibits on November 4. He’ll shift gears to the supplier side of the industry.

As a friend and colleague, I am very happy for Reid. Don’t get me wrong, I and the entire team are sad to see Reid leave, but we believe in the core philosophy of Shared Success. We are very proud of what Reid has accomplished at Classic Exhibits. And we are equally proud and happy that he has been able to parlay that into a positive career move.

As Classic’s Evangelist across the eastern half of the United Stated for the past eight years, Reid’s efforts and the relationships he has fostered have expanded our great family of Distributors, Partners, and Work Friends. So for that Mr. Sherwood I thank you!

To our Family of Distributors, you are probably wondering what’s next. Who is coming to visit us? Rest assured, we are actively searching for a new Eastern Regional Sales Manager. We began placing ads last week and will be going through the hiring process soon.

In the meantime, be on the look out for Mel, Jen, or me as we cover some of Reid’s territory. Until then, please congratulate Mr. Sherwood and wish him well in his new adventure.

Have a great rest of your week and restful weekend ahead.

–Kevin
http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

Reid, Mel said, “If you didn’t want to finish that blog post, you could have told him. You didn’t need to quit.”


 

 

Gravitee | Stack It High. Watch It Fly.

October 20th, 2016 COMMENTS

No Tools. No Loose Parts. No Kidding!

When I worked in retail, I knew it was the holidays when the corporate buyers would tell us to “Stack It High and Watch It Fly.” We would be told to “merchandise” product displays in the aisles, a no-no at any other time of the year.

There would be watches on tables, socks piled high in the Men’s Department, and stacks of VCRs and CD players in Electronics. It was the department store version of an impulse buy, like candy bars and magazines at the supermarket checkout.

I was reminded of this yesterday. Below are 32 Gravitee One-Step Panels stacked on (1) one pallet. The panels were returned to Classic Rental Solutions from a large 30 x 30 island project.

Here are a photos of the rental island build with the Gravitee One-Step System.

Curious about the new Gravitee System? Go to the product page and download the product literature.

pages-from-gravitee-brochure-1_image

–Mel White
mel@classicexhibits.com
http://www.linkedin.com/in/melmwhite
https://twitter.com/melmwhite

**********************************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.