Trade Show TalesBlog

Posts Tagged ‘Exhibit Design Search’

Exhibit Specials in May and June

April 27th, 2011 COMMENTS
Magellan Display Special

Magellan Specials

It’s time for a Miracle or perhaps just a little MOR. In May and June, every Magellan Miracle, MOR, and Mirror kit is on sale. Save 10 percent on these already affordable portable hybrid displays. Choose from (24) 10 x 10 and 10 x 20 inline displays.

What’s not to like about these Classic Displays:

  • Lightweight Aluminum Frame
  • Easy Knob-assisted Assembly
  • Large Format Tension Fabric Graphics
  • Reusable Die-cut Foam Packaging
  • Portable Roto-molded Cases with Wheels
  • Counter, Pedestal, and Workstation Options

Click on the Exhibit Specials button in Exhibit Design Search to see the full assortment.  The sale is effective immediately and runs through June 30, 2011. Have questions? Give us a call @ (866) 621-2100.

Magellan Miracle and MOR Trade Show Displays

Jeopardy Questions — Test Your Knowledge of Classic Exhibits

March 5th, 2011 1 COMMENT

Several weeks ago, a Classic Distributor asked me to create Jeopardy questions for his weekly sales meeting. He planned to test his Account Executives and Project Managers on their knowledge of Classic products and services. I thought I’d share them with you.

Below are all the answers and then the corresponding questions. So grab your buzzer and discover how well you know Classic? Share your score for a chance to win a prize.

The Classic Exhibits Jeopardy Game

Classic Exhibits Jeopardy

Classic Exhibits Jeopardy

Answers

  1. Answer:  The Classic system named for the first explorer to circumnavigate the globe.
  2. Answer:  The system named for the Native American woman who accompanied Lewis and Clark and served as the official interpreter for the expedition.
  3. Answer:  Bo Derek and this Classic hybrid system share this descriptive, head-turning name.
  4. Answer:  Standard powder-coat colors include black, silver, yellow, red, blue, green, and white.
  5. Answer:  This portable hybrid system requires no tools – All Knob Assembly.
  6. Answer:  SEG
  7. Answer:  Aero Overhead
  8. Answer:  From 80 to 95 lbs.
  9. Answer:  Classic’s closest strategic partner and the company that prints all its tension fabric graphics.
  10. Answer:  The most versatile and varied of Classic’s hybrid display lines (also the original hybrid line).
  11. Answer:  The most successful product line launch in Classic’s history (introduced within the past two years).
  12. Answer:  Which two lines are mostly knob assembly, but still require the hex key tool for base plates and counters?
  13. Answer:  This search tool contains over 1400 exhibit designs.
  14. Answer:  This product line relies primarily on Silicone Edge Graphics (SEG).
  15. Answerprojects@classicexhibits.com
  16. Answer: Eco-systems Sustainable Exhibits
  17. Answer: 289
  18. AnswerSEGUE Sunrise Portable Hybrid Display
  19. Answer:  Eco-systems Sustainable, Brumark Flooring, and Optima Graphics
  20. Answer:  We’re not just different. We’re better.
  21. Answer:  Past Five Days
  22. Answer:  My Gallery
  23. Answer:  MODUL Aluminum Extrusions
  24. Answer:  Design Monday
  25. Answer:  Miracle, MOR, and Mirror
  26. AnswerPeek-a-Booth
  27. Answer:  10 business days
  28. Answer:  15 business days
  29. Answer:  Die-cut foam packaging
  30. Answer:  EO and S
  31. Answer:  Complimentary Design Services
  32. Answer:  Shared Success
  33. Answer:  Sacagawea, Perfect 10, and Magellan
  34. AnswerEuro LT

Classic Exhibits Jeopardy

Classic Exhibits Jeopardy

Questions

  1. Question: What is the Magellan Hybrid Portable Display (Ferdinand Magellan)?
  2. Question:  Sacagawea
  3. Question:  What is the Perfect 10?
  4. Question: What are no charge color options for the Perfect 10 Portable Hybrid Display?
  5. Question:  What is the Perfect 10 (or Perfect 20) Portable Hybrid System.
  6. Question: What is Silicone Edge Graphics?
  7. Question:  What is the name of the hanging sign system from Classic Exhibits?
  8. Question:  What is the average weight of a packed roto-molded with wheels?
  9. Question:  Who is Optima Graphics in Fenton, MO?
  10. Question:  What is Visionary Designs?
  11. Question:  What is the Sacagawea Portable Hybrid line
  12. Question: What is Sacagawea and Magellan?
  13. Question:  What is Exhibit Design Search (or Design Search on your site)?
  14. Question:  What is SEGUE? (which is why it is named SEGue)
  15. Question:  What is the generic email address for Project Management/Customer Service at Classic Exhibits?
  16. Question:  What is . . . (1) A sister company of Classic Exhibits, (2) The Greenest Exhibit Company in the World, (3) Available on Exhibit Design Search in the Eco-Smart Galleries, or (4) Available to Bay Area Exhibits clients since BA is a Classic Exhibits Distributor?
  17. Question: What is the number of counters, pedestals, and workstation designs available in Exhibit Design Search?
  18. Question:  What is . . . (1) Lowest priced hybrid display by Classic at $2575 with graphics, (2) The only tool-less SEG display in the world, or (3) The ideal alternative for the pop up weary customer.
  19. Question:  What companies/products are included in Exhibit Design Search, in addition to Classic Exhibits?
  20. Question:  What is the tagline for Classic Exhibits?
  21. Question:  What is the daily photo gallery from Classic Exhibits, accessible in Exhibit Design Search via the Photos button?
  22. Question:  What is the online tool in Exhibit Design Search for collecting display ideas and sending them to clients?
  23. Question:  What is the extrusion system that Classic Exhibits uses to build all its hybrid displays such as Perfect 10, Sacagawea, Visionary Designs, Magellan, and SEGUE?
  24. Question:  What is the weekly design email broadcast from Classic Exhibits that showcases the latest designs?
  25. Question:  What are three popular designs within the Magellan Hybrid product line?
  26. Question:  What are the online webcams where distributors and clients can view exhibits in Classic’s Setup/QC area?
  27. Question: What is tThe typical lead time for a 10 x 10 display, excluding pop ups and Quick Ship Displays?
  28. Question:  What is the typical lead time for a 10 x 20 display, excluding pop ups and Quick Ship Displays?
  29. Question:  What is the standard packaging for Sacagawea, Perfect 10, and Magellan displays?
  30. Question:  What are the two pop up display systems from Classic Exhibits?
  31. Question:  How much Classic charges for any initial design rendering and one revision?
  32. Question:  What is the guiding principle behind Classic’s relationship with distributors?
  33. Question:  What are the three portable hybrid systems from Classic Exhibits?
  34. Question:  What is the modular laminate system from Classic Exhibits?

Email your score to me to win a Classic Exhibits Fleece Vest (Deadline: 3/31/11) . Two winners will be selected from a random drawing.

Click on the Comments link and share your experience.

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

Design Monday — Almost 6 Years (But Who’s Counting?!)

February 1st, 2011 COMMENTS
Design Monday by Classic Exhibits

Design Monday Gallery

When we launched Design Monday on April 18, 2005, our objective was simple (and perhaps a little naive): to transform the image of Classic Exhibits from a medium-sized systems manufacturer to a leader in innovative portable, modular, and hybrid displays. At the time, we were designing and building some of the industry’s most creative trade show solutions. However, as we joke about it now, the industry perception of Classic Exhibits was “five guys in a garage making folding panel and pop up displays.” We hadn’t been that company for many years, but we had done a lousy job of marketing our new designs and communicating the changes at Classic Exhibits.

Strategy:

Shortly after EXHIBITOR Show 2005, we decided to experiment with emailing two or three designs from our Design Library to our Distributor List. The email (via CoolerEmail) would show renderings with design details and prices. The designs generally fell into three categories:   Standard kits, modified kits, or more often, design requests from distributors for specific projects.

Consistency was the key. Once we started Design Monday, we knew we had to continue sending designs every week regardless of our schedule or other commitments. Our Design, Sales, Marketing, and Project Management teams all took ownership, which made the task easier, although no less time-consuming. We are proud to say that since 4/18/2005, we’ve only missed two weeks (when Christmas fell on a Weekend or Monday). During that time we have sent over 700 designs in five plus years.

Design Monday by Classic Exhibits

Design Monday

Design Monday has evolved over the years. We experimented with multiple templates and links to our website. There is a Design Monday Gallery on the Classic website as well as on our Distributors’ Exhibit Design Search sites. Design Monday was the inspiration for Exhibit Design Search when we needed an online tool to sort and filter the displays.

The repetition has allowed us to test new designs, launch new systems (Sacagawea, Perfect 10, Magellan, etc.), and promote services, such as our Rental Department. Classic Exhibits stays “top-of-mind” with our distributors since we’re in touch via email once a week.

If there is one oddity about Design Monday, it’s that we email it at noon PST on Sunday. Why? We want it to be one of first emails our distributors read Monday morning. Of course, we also benefit from those workaholic distributors who read and respond to Design Monday on Sunday. A distributor who lives on the East Coast once told us that his daughter always knows when it is 3 pm EST on Sunday. His phone chimes announcing an email, and she says, “Daddy, it’s Design Monday!”

Measurement and Results:

From a pure quantitative basis, Design Monday has been easy to measure. We use CoolerEmail. Cooler, like other email tracking programs such as Constant Contact, allows us to track usage by email address, by individual links, and by user. We know if someone has read Design Monday once, twice, or fifteen times. Over the past five years, our read rate has never fallen below 35 percent per week and typically hovers around 50 percent. In addition, our email database has grown 10X over that same period and our sales volume has increased 4X.

Anyone familiar with Classic Exhibits, as a distributor, supplier, or competitor, can attest to our transformation since 2005. Suffice to say, we are one of the leaders in portable, modular, and hybrid exhibit design and manufacturing. We’ll leave the praise of Classic to others, but we will acknowledge that it’s been a long time since anyone thought of us as “Five guys in a garage.”

To see Design Monday in Exhibit Design Search:

http://www.classicexhibits.com/trade-show-exhibit-design-search/gallery/default/design-monday/4/

To see Design Monday on the Classic Home page, scroll to the Design Monday image on the left-hand menu:

http://www.classicexhibits.com/

Online Design Monday:

Currently, there are fewer than 700 designs in the Design Monday online database. As select designs have become standard kits, we have assigned them kit #’s and moved them into the appropriate product gallery. Keeping them in Design Monday would create duplicates and possible confusion with distributors and end-users.

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

Annual Letter from Kevin Carty, VP of Sales

January 19th, 2011 1 COMMENT

Kevin Carty, VP of Sales

Happy New Year!

Thank you very much for your continued support of Classic Exhibits, Exhibits Northwest and ClassicMODUL! The Classic Exhibits Inc. team appreciates your orders, suggestions, and support.

As a company, we weathered the economic storm of late 2008, 2009, and early 2010 by introducing new designs, improving our customer service, and making strategic purchases. Our 2010 sales increased 20 percent. All things considered, we’re happy with that increase, and based on conversations with many of you, your sales have improved as well. Excellent!

SEGUE Launch

We ended the year on a high note by launching a new SEGUE system – the Sunrise. All SEGUE hybrid displays feature Silicone Edge Graphics. The new SEGUE Sunrise is an inexpensive exhibit for customers who want a high-class, high-quality display that expands to a 10 x 20 inline. It’s competitively priced (starting at $2575 retail) and engineered for simple, no-tools assembly. It’s the perfect alternative to a pop up.

Sunrise VK-1905

Speaking of portable hybrids, Sacagawea sales have been off the charts. Clearly there is a HUGE market for inexpensive hybrid displays. Go figure . . . introduce a simple, lightweight, hybrid design at a competitive price and it sells like cherry snow cones at the state fair.

Rentals Rentals Rentals!

Kudos to Jim Shelman and his crew at Exhibits Northwest in 2010! Their dedication to providing creative yet affordable rental options meant that a lot of Classic Distributors did very, very well this year. 95 percent of all rental orders were creative hybrids, ranging from 10 x 10’s to Double Deck Islands. Amazing stuff! And while they offer rental kits, nearly half of all orders were new designs or kit modifications.

Eco-sytems Sustainable Exhibits

In June of 2010, we announced our partnership and ownership stake in Eco-systems Sustainable Exhibitsthe Leader in Sustainable Exhibits. We are proud to put our name side by side with a display company that shares our core values. Eco-systems’ innovative displays are designed by Michael McCord using ClassicMODUL profiles as its backbone. We encourage you to contact Eric Albery or Tim Morris if you have not worked with them. No one knows sustainability better than Eco.

Marketing Efforts

Those of you who know Mel White, our VP of Marketing and Business Development, know that his mind never stops. This past year was no different as evidenced by some of the great things he developed and implemented in 2010.

Peek-a-Booth:  It’s not just a catchy name, but an effective webcam tool at the fingertips of every Distributor and End-user alike. With Peek-a-Booth, you can preview booths live as they are constructed, and with the pan and zoom capabilities, you can see and critique the final set-up. Be sure to contact your Classic project manager about how to access the two webcams on your next order.

Exhibit Design Search Changes/Improvements:  This is Mel’s baby! And it shows in the constant tweaks and improvements he makes to this amazing web-based tool. Last year, Mel, with the help of Edie, Anne, Charlie, Wade, Bob, Tim, and Mike, added videos animations, photos galore, and even more graphics dims and set-up instructions. In addition, Exhibit Design Search now includes Eco-systems designs, flooring options from Brumark, and even more products from Optima Graphics. Expect to see another gallery by Q2, featuring products from a well-know industry supplier.

We encourage you to browse through Exhibit Design Search. You will be amazed by the comprehensive nature of this online tool. I wasn’t sure it could get much better . . . boy did it ever! Give Mel a call if you haven’t added Exhibit Design Search to your website.

Webinars:  Last year, we dipped our toe in the water on webinars. This year we’ll dive in head first. In 2010, we conducted sessions on Tips and Tricks of Exhibit Design Search in addition to sessions on Social Media and Blogging (hosted by Tim Patterson). Expect a webinar on Classic Hybrid Displays in Q1, which will present the features and benefits of Visionary Designs, Sacagawea, Magellan, Perfect 10, and SEGUE.

Trade Show Tales Blog

Blog:  We started blogging in late 2009, but in 2010 we took it to the next level. Trade Show Tales was initially centered around my weekly column, “Word on the Street,” but the blog has really grown far beyond my ramblings. It now includes Mel and Reid’s ramblings! Ha! Seriously though, it really has become an effective tool for communicating product and service updates and the pulse at Classic every week. Thanks to those “Twits” and “LinkedIn” folks out there for posting, reposting, and tweeting the blog postings so frequently. Not to mention all the comments we receive. Please keep them coming in 2011

Industry Boards and News

On a personal note, I am delighted to announce my appointment to several industry posts. I was appointed/elected to the EDPA Board, the Exhibitor Show Advisory Committee, and the HCEA Advisory Committee. I am honored by the appointments, and committed to improving our industry.  Thank you for the opportunity.

Speaking of shows . . . EXHIBITOR is our next big event. And I hope you are ready. We have two very exciting things on tap. First of course is our stunning exhibit design for the show. I personally can’t wait to share that with you all as soon as we flesh out all the details. Secondly, is something I will just refer to simply as “THE EVENT.” Stay tuned, we have something really fun in store in partnership with several strategic partners. Be patient. There’s more to come.

On another note, as the Advisory Board Chairman for the TS2 Show, I am deeply saddened by the announcement to cancel the event for 2011. While I understand the decision and support it in many ways, as someone who has been doing this for 16 plus years, I am nevertheless disappointed. As a company, Classic fully supports the plan to “re-tool” TS2 and re-launch it in 2012. TS2 has always been a very successful event for us.

Vendor Partners and ClassicMODUL

Visionary Designs Island

I know this sometimes feels like a bit of a love fest when I talk about our partners, but there is good reason. Like in life, a business is only as good as its people and the companies it surrounds itself with. To that end, I want to extend my gratitude to Brumark, EliteXPO, Display Supply and Lighting, Momentum Management, and most importantly Optima Graphics. Thanks again for helping make Classic and its network of distributors the best. You are all a huge part of our success.

Big news from ClassicMODUL. In early February, ClassicMODUL will officially open its Southeast USA Extrusion Depot! I am very excited about the opportunities this presents for ClassicMODUL, Classic Exhibits, and our customers in the Southeast. More to come when the depot opens in February.

Before signing off, I would be remiss if I did not mention the CMT docu-drama my friend and co-worker Reid Sherwood has endured once again this past year. He and his family experienced a 3rd house fire in the course of approximately 26 months. Unreal! In all honestly, I truly admire the way Reid, Vickie, and the girls have endured over the past several months. It has been truly inspiring to see how they banded together during such difficult circumstances. However, I do have one favor to ask of you all. When you see Reid next, please comment on his new cologne, “Ode de SOOT.” Tell him it smells good. The poor guy is self conscience enough as it is.

Cheers to a great 2011. See you soon.

Kevin Carty
Vice President of Sales
Classic Exhibits Inc.

http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

Word on the Street — September 26th thru October 1st

October 3rd, 2010 COMMENTS
Why we participate in the TS2 Show

Word on the Street by Kevin Carty

Survey Results and Responses — Part 2 of 2

Once again, thank you for participating in our recent survey. This week, I’d like to share some of the numbers from the survey in addition to answering many of your comments and questions.

Quantitative Data

“How would you rate the response time from Classic Exhibits (compared to competitors)?”

Much Faster 16.0%
Somewhat Faster 33.3%
Comparable 35.6%

“How would you rate the overall customer service from Classic Exhibits (compared to competitors)?”

Much Faster 13.7%
Somewhat Faster 43.6%
Comparable 34.4%

If we weren’t Classic, we would view these numbers as positive since you rated us 85% and 91% Faster or Comparable to our competitors. But given our history of consistently responding faster than our competitors, the 35% Comparable numbers are troubling. I’ll respond specifically to this a little later in the blog since we received a comment on this topic.

“How often do you visit the Classic Exhibits website?”

Several times a week 56.3%
Once a month 28.7%
Once a year 1.1%

These numbers are encouraging and gratifying since we’ve devoted considerable time, effort, and money to our website over the past five years. When you visit our website, you told us you use the following features most often:

  1. Exhibit Design Search
  2. Product Pages
  3. Rental Displays
  4. Trade Show Tales Blog
  5. Past 5 Days
  6. Exhibit Specials

On a follow up question, we asked, “Which features of Exhibit Design Search do you use? Check all that apply.” Again, in order, you said:

  1. Photos
  2. Filter and Sort
  3. Design Details
  4. Additional Images
  5. Email Designs
  6. My Gallery
  7. Product Videos (when available)

Finally, in the response to the question, “How would you rate Classic Exhibits on the following?”, you rated us Excellent or Above Average on these (with the corresponding percentage):

  • Ease of Purchase — 77%
  • Manufacturing Flexibility — 76%
  • Setup Instructions — 82%
  • Cases and Packaging — 85%
  • Product Quality — 86%
  • Exhibit Designs — 84%
  • Distributor Communication — 76%
  • Marketing — 82%

Comments and Responses from the Survey

Classic has long been the fastest at getting quotes, orders, and designs turned around as it relates to the industry as a whole. In the past few months this has slipped a little. Why?

Answer — Let me start off by saying that this is not something that we like to hear. However, it is also a reality, and it is by no means the fault of any one PM or Designer. Rather, it is quite simply due to market conditions. We (Classic) do not have as many people working in those departments as we did two years ago. And that is not an excuse, but from a transparency standpoint, we want to be honest with you.

Our PM’s and Designers are doing as many quotes and designs as always, but the orders are smaller than they were 24 months ago. Therefore, you have fewer people trying to do more. Having said that, we need to set more reasonable expectations on turnaround times. Over promising and under delivering is never a good thing. We realize that. And as a management team, we are addressing it.

Can your Design Team and Project Management Team communicate better at the “hand-off” stage? Meaning when a design is sent to Project Management for quoting?

Answer — While this was not an overriding theme in your survey responses, it was mentioned and deserves a response. Communication has been a consistent theme at Classic over the past four years, both internally and externally. Hearing that we are failing with some of our distributors is troublesome. Some of it may be a direct reflection of asking fewer people to do more. I know that occasionally causes people to cut corners to meet existing time expectations. However, when proper communication does not happen, it causes us to go back and forth more often which lengthens the turnaround time. I promise you that we are working on this, and we will get better.

Can you include Distributor News and Updates in Design Monday along with new designs?

Answer — Yes. And to some extent we already do. Several years ago, we discontinued our monthly newsletter because we felt we were inundating you with email broadcasts. Instead, we shifted those routine updates on products, services, and specials to periodic emails, Design Monday (via “Word on the Street”) and postings in the Trade Show Tales Blog. Please let us know if you would like us to resume the monthly newsletter. In the newsletter, we would be very happy to discuss Classic updates as well as information in your world — whether it is new hires, current projects that you wish to share, or other pertinent news as it relates to the industry within your local markets.

Classic needs to do a better job of Customer Appreciation and Acknowledgment.

Answer — Ouch! That really hurts. While I feel like we do a good job of this “on the fly,” for the most part, I do agree that we need to do this more publicly. And more often. Our management team will make this a focus moving forward. You are our lifeblood. No one can deny that, and I am sorry if we have not done a good job of acknowledging that daily, monthly and quarterly.

ClassicMODUL is great. The variety of extrusions and accessories are unmatched. Why do you not promote the variety more in your Classic Exhibits designs and broadcasts?

Answer — At first I thought this comment may have come from Tom Jones, who manages our ClassicMODUL division. 😉 But it didn’t. I spent a lot of time thinking about this. In looking through past Design Mondays and other e-broadcasts that the Classic Exhibits division has sent over the past several months, it is clear that while we use a variety of extrusions and accessories in our broadcasts, we do not always “highlight” them. Recently, we have been promoting the TSP profiles which hold Silicone Edge Graphics, but we do need to do a better job of describing the extrusions in particular designs so that you gain a deeper and better sense of what is available from Classic and ClassicMODUL. Great suggestion. Thanks!

In conclusion, we have work to do and some issues to resolve. Thank you for your feedback, and we sincerely appreciate your constructive criticism.

And thank you for the many, many kudos we received as well in the survey (which we elected not to share). I am not going to lie, hearing that “Classic Rocks!,” that the “Customer Service Team is Wonderful” and that you appreciate coming to work each day knowing that you get to “Work with friends,” makes me not just happy, but exceptionally proud of our team.

Thanks again!

–Kevin Carty

http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a