Trade Show TalesBlog

Posts Tagged ‘I&D’

10 Common Myths about Trade Shows

January 9th, 2014 12 COMMENTS

10 Common Trade Show Myths

If you’ve ever attended a trade show, you have an opinion about trade shows, trade show marketing, or exhibit design. I won’t try to dispel every myth, but here are 10 Common Myths about Trade Shows.

1. Trade Show Marketing is Marketing. Yes and no. If you are a skilled marketer, you will grasp the nuances of trade show marketing, but it will take time. Most marketing managers gravitate to their strengths by focusing on the structure, the graphics, or the show promotion and planning. Intellectually, they know these are interconnected, but they may not know how to maximize their results. Work with professionals, whether it’s a graphic designer, an exhibit consultant, or a certified trade show manager. Trade show exhibit marketing is a craft learned the hard way through trial and error. It’s easy to burn through a lot of money before you figure out what works and what doesn’t. Don’t stumble through a year or two of mistakes when exhibit experts can save you time, money, and embarrassment.

2. Trade Show Labor is Hostile, Incompetent, and Expensive. Again, yes and no. No one will dispute that trade show I&D can be expensive, particularly in certain well-known venues. However, most I&D contractors are very competent. They can solve almost any last minute trade show display crisis. You may disagree with the show hall rules regarding labor regulations, but the actual laborers in your booth didn’t write them. If you disagree with the rules, don’t take it out on the person assembling your display. Contact your I&D labor provider or show management.

This is a sad but true fact regarding show labor at most trade shows. If three people are assigned to your booth, one person will be a star, one person will be average, and one person will be a zombie. Hire nine people and you are guaranteed to have three stars and three zombies. Sometimes you get lucky, and the ratio works in your favor. Sometimes not.

You have the power to control your labor costs, beginning with exhibit design. Consider assembly and packaging during the design phase. Are the components labeled, can it be packed without relying on a 20 page manual, and are the packaging materials reusable?

3. Anyone Can Staff a Booth. Too often, companies send the wrong folks to work the trade show booth. Even worse, they don’t train them. Not everyone has the temperament, the knowledge, or the discipline for a trade show. Here’s my rule:  Find those employees with previous retail sales experience who love assisting customers with product or service solutions. It doesn’t matter if they are in Sales, Marketing, Engineering, or Production. What matters is their attitude and their knowledge.

Want to know who not to send? “Joe.” Every company has a “Joe.” He drinks too much, he gambles too much, and he wanders around too much. About a half a dozen times a day, you’ll wonder what happened to Joe. Five minutes ago he was sucking down his third espresso, leaning on the counter, and ogling anything with two X chromosomes. Suddenly he’s gone . . . ONCE AGAIN!

4. Trade Shows are One Big Party. For some companies, that is true. They wine and dine customers to excess, party until daylight, and don’t attend any show sponsored events.

Inevitably, those are the same companies that grumble about their trade show ROI. They spent “X” but can only measure “Y” sales from the show. When you ask them about their pre-show promotions, their lead qualification, their client meetings at the show, and their follow up with prospective customers, you get a big “DHuh?”  They didn’t plan their trade show marketing program, and now it shows.

5. Trade Shows are a Waste of Time. If you love sitting in a cubicle all day creating spreadsheets, then trade shows make not make sense to you. You fly to desirable locations like Las Vegas, San Francisco, Orlando, New York, New Orleans, or Chicago. You have to meet people, listen to their needs, talk about your company, stand on your feet, and generally be helpful, pleasant, and knowledgeable. Even worse, you may have to join clients for breakfast, socialize with them after show hours, mingle with potential suppliers, and attend educational seminars about your industry. That’s really tough

You either embrace the opportunity to build sales and learn something new, or you grumble about the airport, the food, the hotel, and the hassle of time away from the office. It’s all about your attitude.

6. Trade Show Displays are Expensive (Part 1). Very true, but so is almost any investment in capital equipment or advertising. Let’s explore this from another perspective. Let’s say your company purchased an $18,000 inline display (10 x 20). Then, let’s assume your company participates in four trade shows a year and you expect the booth to last five years. Now, take the average cost per show including show space, literature, airfare, hotels, meals, entertainment, transportation, and labor. If you are frugal, you’ll spend:

  • $25,000 per show
  • Multiply that by 20 shows (4 shows x 5 years) = $500,000
  • Then divide the booth cost $18,000 by the $500,000 in expenses
  • = 4.3% which is the display cost to total expenses

Let’s take it to the next step. Your company takes trade show marketing seriously (and you should). You conduct pre-show promotions, you send the right folks to the show, and you aggressively follow up on all leads. You expect the show to generate sales (or you wouldn’t be participating). On average, you demand $150,000 in new sales from each show. $150,000 x 20 shows = $3,000,000 in sales.

Based on those numbers:

  • $500,000/$3,000,000 = 16% trade show cost to sales
  • $18,000/$3,000,000 = 0.6% display cost to sales

I don’t know about you, but those numbers look pretty good to me. And unlike magazine, television, or direct mail advertising, they’re measurable if you put the right metrics in place.

7. Trade Show Displays are Expensive (Part 2). Probably 60 percent of all trade show displays never go to large, industry shows in Las Vegas, Orlando, or Chicago. The owners take them to Chamber of Commerce mixers, local business shows, corporate events, regional industry shows, and hiring and recruitment fairs. At these shows, you won’t see island exhibits, but you will see pop ups, table tops, banner stands, and lightweight hybrids. These displays range in price from under $200 for a basic banner stand with graphics to $8000 for an upscale portable hybrid. Considering the cost of most advertising, buying a trade show display is a bargain that you’ll use for years and years.

8. All Shows are the Same. Really? If your experience has been that “all shows are the same,” you may be approaching every show EXACTLY the SAME. Not every show has the same audience. There may be similarities, but the attendees vary even in shows focusing on the same industry.

If you are serious about trade show marketing, then contact show management and request attendee and exhibitor data. Have them describe the goals, mission, and audience of the show. Then go to the next step and ask for exhibitors who have been loyal to that trade show for many years. Assuming they are not competitors, contact the Marketing Manager or Trade Show Coordinator. Ask them why they attend, how they tailor their message to the audience, and how that message differs from other shows. And then do what professional marketers do . . . create a message, design appropriate graphics, and plan a pre-show, show, and post-show campaign.

9. Trade Show Leads are a Waste of Time. Leads can be a waste of time if:  a) You collect business cards in a fishbowl for a cool product giveaway like an iPad, b) You don’t qualify the attendees who visit your booth (or jot down their needs), and c) You don’t contact them until a month or two after the show.

Trade Show LeadsMore than anything else you do at a trade show, your lead quality is a byproduct of your pre-show planning, booth staff training, and timely post-show follow-up. There is a direct correlation. A trade show is a salesperson’s nirvana, namely a captive audience that spent money to see you.

Now, you may get lucky and acquire a game-changing customer while sipping coffee, clipping your fingernails, and chatting with co-workers. But that’s rare. Finding good customers takes time, enthusiasm, knowledge, and patience. You have to be at your best because they can (and will) walk down the aisle and find another solution.

10. Virtual Trade Shows will Replace Real Trade Shows. There is a place for virtual trade shows just as there is a place for dating websites. But at some point, you have to meet in person. And unless you’re looking for a mail order spouse, you’re not going to get any action unless you shake hands, look one another in the eye, and share your story face-to-face.

Want to learn more about trade shows, trade show marketing, and displays? Click here for more than 50 expert articles.

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

There’s a New Regime in Town: Word on the Street — March 12 thru March 16

March 18th, 2012 4 COMMENTS
There's a New Regime in Town

Word on the Street by Kevin Carty

A Fly in the Ointment

As you all know, I think EXHIBITOR Show 2012 was AMAZING. But it did not go off without a hitch. It had nothing to do with the organizers. They did a fantastic job! It had to do with the local union steward unfortunately.

Here is the deal. There is a new regime in the local Las Vegas union, which at first glance and given the economic hardships of the past three years would lead you to believe that positive change is coming.  Unfortunately NO. And to make matters worse, the union leadership decided to flex their muscle at an industry event. To me that is counterintuitive, but to them it made perfect sense. Let me explain.

As we always do, we hired an independent labor contractor. On Day One, our setup crew was approached by the local union rep and told that the two Classic employees could not touch anything and had to stop working. In VEGAS? Really! That has never been the case. You could always have at least one employee assisting, and there were three union laborers working on our exhibit at the time. When questioned, the response was — “Read your Show Book for starters, and secondly, there is a new regime in town and we know that the Exhibit Builders are the worst offenders so we are making a stand. The idea is that you will go back and let your clients know that Vegas is tightening the reigns.”

Again, this confuses me. Isn’t it the exhibit builders, exhibit industry vendors, and show organizers that help to make sure that trade shows are in VEGAS and other cities? Are we not sending bigger and better business your way every year? It seems odd that the union leadership would want to send the “wrong message” to your industry colleagues, especially when, after reading the show book, we were following the rules.

Like I said, EXHIBITOR was an amazing show. One that we should be very proud of, but there was one black eye. What have we learned from the Great Recession? Clearly not everyone in our industry is on the same page, the page that says let’s keep moving this train forward in a positive fashion. We want everyone to continue working, the industry to grow, but we can’t do that unless (at the end of the pipe) it’s the best possible experience for our customers, the exhibitor. If you treat your family like this, I am pretty sure you treat those outside the family even worse.

To be fair, after a very strong push-back by our I&D lead, the union steward did relent a little. But he was clearly not happily.

Sorry to vent after such a great week in Vegas. But it just baffled me.

Be well!

–Kevin Carty

http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

Rental Exhibits Aren’t What They Used to Be. THANK GOODNESS!

February 9th, 2011 1 COMMENT

We’ve Come a Long Way in Exhibit Rentals

Rental Exhibit

Rental Exhibit

Not so long ago, the choices were limited to pop ups, panel displays, and bent and dirty aluminum extrusion from the show contractor. You could spot a rental booth from clear across the show hall. All that has changed . . . Thank goodness! More often than not, you couldn’t spot a rental if you were staring at it. Rental exhibits are no longer cookie-cutter, off-the-shelf kits. Most manufacturers welcome modifying and customizing existing rental kits or creating new designs. They’re individually designed just like purchased exhibits.

On average, 25% of the overall cost of an island rental exhibit is custom components, not including the graphics. It’s really interesting because a large percentage of exhibitors understand this very clearly and have come to expect it. At Classic Exhibits, we work with new exhibitors all the time who are shocked by the amount of customization available with rental exhibits.

A great example of customization for a rental exhibit is a recent project we did for Griffin Technologies through our distributor–Tradeshow STOP in Nashville. A large portion of the exhibit consisted of our aluminum extrusion profiles, but we added custom cedar beams, interior wood walls, cabinets, and an electric fireplace with a mantle. This design also called for custom globe lighting. Griffin does a great job of adding finishing touches to their booth such as furniture and accessories. Last year they used a customized Volkswagen van that they drove from Nashville to Las Vegas for the Consumer Electronics Show. It was a huge hit.

Rental Exhibit -- Griffin Technologies

Rental Exhibit -- Griffin Technologies

In today’s market, companies are renting for different reasons. In the past, it was all about saving money at the expense of design and functionality. Now they rent because they want a unique design for each show. Marketing managers become heroes because they give their companies a fresh look each and every time within a manageable budget. Quite often it’s as simple as adding accent wing panels, custom shelves, workstations, or curved extrusion that convinces everyone on the show floor that you own your exhibit.

Most rentals also include turnkey services, including the exhibit rental components, graphics, round trip shipping, and I & D services. This allows the marketing manager to focus on what they do best – Marketing.

Another factor to consider includes no more storage issues, which is a huge benefit for most companies. And in many states, there are user or personal property taxes that you have to pay for storing your exhibit in your own facility. Of course you also avoid added insurance costs.

The process of renting an exhibit is virtually the same as purchasing an exhibit, but once all of the decisions are made you can walk away from it. Plus you have a choice to either do the same exhibit for future shows, or head in an entirely different direction.

My favorite part of my job is to preview the exhibits. It’s gratifying to see the results of everyone’s hard work and effort that goes into every project. It’s especially rewarding with rental exhibits because I find myself shaking my head and saying, “Rental exhibits aren’t what they used to be. THANK GOODNESS!”

–Jim Shelman
General Manager, Classic Exhibits Rental Division

Trade Show Rental Exhibit

Trade Show Rental Exhibit