Trade Show TalesBlog

Posts Tagged ‘exhibits’

What Sasquatch Can Teach Us about Trade Show Marketing

April 13th, 2012 8 COMMENTS

Trade Show Tips from Bigfoot

Bigfoot Action Figure — Smart Marketing!

Sasquatch is no seven-foot dummy. He (she) has a brain to match that brawn. Bigfoot understands marketing, knows PR like a Madison Avenue insider, and can out Kardashian the Kardashians without taking a step outside the Pacific Northwest. Here’s what our “ancestral brother from another mother” can teach us about trade show marketing.

1. It’s Possible to be BIG and Still Not be Seen. All too often, exhibitors are told that an island exhibit will get them more leads, more traffic, and more attention. But a poorly executed island with bland graphics and a confusing floor plan is much worse than a well-designed inline.

2. Mystery has Its Allure. Bigfoot knows the benefits of the tease. Revealing teaser information before the show about a new product or service creates anticipation from customers and the press. Apple is the master of this technique. So is Bigfoot. Being coy with a well-crafted marketing campaign before the show has its benefits.

3. Tap into Your Followers. You won’t see Sasquatch sending press releases or  typing a Twitter message. His followers do all the work. They have websites, Facebook pages, and a television show that keeps our big hairy friend in the news. Occasionally, a rogue “fan” will damage the Bigfoot brand name with a silly stunt, but that’s an acceptable risk with any loosely organized group. Even then, the real followers rally around the brand and repair any damage.

4. Spend Your Marketing Money Wisely. Technically, Bigfoot doesn’t spend any money, at least that we know. But that doesn’t prevent him from getting maximum exposure. He’s got a TV show (Finding Bigfoot) and a website (www.bfro.net). Your trade show marketing doesn’t have to be expensive. Planning is crucial. You can maximize your marketing by working with those who have a shared interest. For example, team up with other exhibitors on a prize that would be too expensive for one company, but not for five or six. Then create a theme or event that gives everyone more foot-traffic and exposure.

5. Training. After all these years why hasn’t a Sasquatch been captured? Training. There are no unprepared Bigfoots. They know how to respond to nearly every situation, whether it’s a sudden encounter with Boy Scouts or a deer hunter. Exhibitors who “arrive” at their booth without adequate training and who do not know how to respond to most show floor situations will fail. Unfortunately, it’s the most controllable part of any trade show marketing program . . . and most exhibitors simply “wing it.”

Bigfoot and Tradeshow Marketing

Not All PR is Good

6. Leave Your Mark. What’s the point of participating in a trade show if you don’t leave your mark? Bigfoot routinely leaves the big three: foot prints, hair, and scat. It shows he’s been there and people take notice. No one is advising you to leave the “big three” at your next show, but making a lasting impression is critical to your company’s success. Is your message clear? Does it show how your company can solve a potential client’s problem? How do you engage the attendees in the booth? And, finally, are you following up on all leads after the show?

7. Smells that Linger. Bigfoot sightings often include a description of an unpleasant acrid or skunky odor. That’s not good, but no one expects our tall friend to bathe with Irish Spring. You, on the other hand, should do the following:

  • Clean that suit, sport coat, or jacket once in awhile. Just because it doesn’t look dirty doesn’t mean it doesn’t reek of B.O., Subway $5 foot-longs, and Vegas casinos.
  • Coffee Breath. No one’s telling you not to have a latte, cappuccino, or Dunkin’ in the morning. Drink away. But for goodness sake, don’t assume that your breath will smell like rose petals after five cups. Free Tip:  Breath mints are every exhibitor’s best friend. Take several. Rinse and repeat.
  • Perfume and Cologne. We aren’t living in 17th Century France where the aristocracy used fragrances to mask bad hygiene and a fear of bathing. If you insist on smelling like Jennifer (A or L), Antonio, Beyonce, Britney, or Paris, a little goes a long, long way.

8. Family. How often do you hear of Bigfoot sightings where the dad, mom, and kids are strolling through the woods or frolicking in a stream? Never. Being Bigfoot is serious work and families can be a distraction. No one is telling you not to bring your family to the industry trade show. After all, it’s in Las Vegas or Orlando or San Francisco. If you are serious about maximizing your trade show investment, you already know that trade shows are not a vacation. Not only are you on your feet at the show all day, but there’s also meetings before and after the show with suppliers, clients, and coworkers. There’s the pressure of responding to emails and calls while away from the office. And nearly every show has non-stop educational and social events.

9. The Brand is Important. You already know this, but occasionally, marketing managers think they can treat branding at a trade show the same as branding in a magazine ad. 3D marketing has a unique set of challenges which only advice or experience can teach you. Rely on your local trade show professional to guide you. You’ll save money, time, and headaches. There’s a reason the Lock Ness Monster is no longer in the news. Poor branding. That’s not a mistake Sasquatch ever plans to make.

Learn from the big guy and you too can maximize your trade show marketing potential.

Please share your comments.

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

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Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

This, That, and The Other: Word on the Street — Jan. 23rd thru Jan. 27th

January 27th, 2012 1 COMMENT
This and That

Word on the Street by Kevin Carty

It’s Mel. This week, I’m filling in for Kevin who is at Disneyland treating his five-year old twins to the Magic Kingdom. For those on the East Coast and in the South, yes, there’s still a Disney Park on the West Coast. I know. It seems weird with Disney World a mere 3000 miles away, but five-year olds don’t know the difference . . . yet.

This week we’ll share some odds and ends . . .

EXHIBITOR 2012

It is oh so close. A mere five weeks away. We’ll be in booth #1645, a 20′ x 30′. And just like your typical customers, the exhibit design is nearly done, we’ve outlined the graphic concepts, and we’re juggling 100 balls at the same time. Next year, “we’ll be done by December,” our mantra since 2005.

  • Classic Exhibits / Eco-Systems Sustainable Reception. We’ll host a reception on Tuesday, March 6, in a Mandalay Bay Suite. The reception will be from approximate 3:30 to 7 pm, or until we exhaust our beer, wine, and snacks. Please touch base with us on Monday or Tuesday at EXHIBITOR for the room number.
  • Optima Graphics Reception. You’ll also see our friendly faces at the Optima Graphics Reception on Monday March 5 in the Mandalay Islander D-E Ballroom. Please check with our good friends at Optima for details.
  • Other Classic Exhibits Displays. Based on our latest count, there should be around four or five Classic-built displays at EXHIBITOR. Ask us about them at the show, and we’ll give you an unofficial tour.
  • New Product Showcase. This year we submitted the MOD-211 iPad Counter Insert into the EXHIBITOR New Product Showcase. The MOD-211 is available on most Classic Counters, Pedestals, and Workstations. It’s an easy and secure way to transform any counter top into a iPad station. You’ll see several examples in our booth.
  • FREE Pass. For a free pass to the show hall compliments of Classic Exhibits and ClassicMODUL, click HERE.

Upcoming Promotion

We’ve teamed up with Marlys Arnold, the Image Specialist, to offer her book Build a Better Trade Show Image to your customers. Starting in mid-February, we’ll include an “Our Gift to You” promotional postcard with most inline and island hybrid displays, such as Sacagawea, Magellan, Perfect 10, Visionary Designs, and SEGUE. The postcard will have a unique code where they can download the 280+ page e-book on how to launch, improve, finesse, or fix their trade show marketing program. It’s an excellent book, valued at $27, which every trade show expert or novice should own.

To see the download page, please go to www.imagespecialist.com/classicexhibits. Marlys will be at EXHIBITOR 2012, including several sessions in the Classic Exhibits booth and (probably) at the Classic Reception. We encourage you to meet Marlys and pick her brain on training programs available to you and to your customers.

ClassicMODUL Aluminum Extrusions

We hesitate to use this term . . . but the ClassicMODUL website is now “sexy.” Well, as sexy as engineered aluminum extrusion can get. We’ve made a number of significant changes to the website, including easier navigation, an extrusion depot site legend, and a very cool page flipping tool to browse the MODUL 6.0 Index. In the next week or so, we’ll also be adding extrusion photos in addition to the renderings.

When do you order from ClassicMODUL (and not Classic Exhibits)? Whenever you are ordering cut or full-length extrusions on projects you are project managing yourself. ClassicMODUL provides CAD services and can detail the extrusions you’ll need. They can guide you toward the most cost-effective solutions based on your design. Plus . . . there are ClassicMODUL extrusion depots in Portland, OR, Cheshire, CT, and Birmingham, AL.

Some New Products You May Have Missed (in Your Haste to Make a Living and Have a Life)

MOD-211 iPad Counter Insert for Trade Shows

MOD-211 iPad Counter Insert

  1. LTE-1001 and LTG-1001 Tapered Pedestals:  These are less expensive versions of the always popular LTK-1001 Tapered Pedestal.
  2. MOD-211 iPad Counter Insert: I know. I’m repeating myself. But it’s a great idea and it’s only $295.
  3. VK-1850, VK-1851, VK-1852 SEGUE Table Top Displays
  4. MOD-1285 and MOD-1283 Lightboxes with Rotating Header
  5. VK-5081, VK-5082, and VK-5083 SEGUE Islands
  6. SEGUE Sunrise DS (ex. VK-2314 and VK-1910):  These are the two-sided versions of the popular SEGUE Sunrise, an affordable, no-tools assembly SEG portable display.

Some Changes to Exhibit Design Search You May Have Missed (in Your Haste to Make a Living and Have a Life)

  1. Audio Clips: Over the past three months we’ve added 30-40 second audio clips to many kits in EDS. These clips give a brief description of the features and benefits of the products, such as the Quadro S Pop Up, Xpressions, Visionary Designs, or Design Monday.
  2. eSmart Galleries: We recently changed the name of these galleries from Eco-Smart to eSmart. Not a big change, but one that was intended to send a subtle message. The eSmart Galleries are not only eco-friendly designs, but also distinctive and affordable designs whether your client is interested in a green display or not. We encourage you to include the eSmart galleries in your search whenever you’re looking for a 10 x 10, 10 x 20, or island. Go for the design . . . get Green as a bonus.
  3. Brumark and Display Supply and Lighting: These are not new, but way down at the bottom of EDS, there are four galleries for Flooring, Exhibit Supplies, and Lighting. These are the Brumark and Display Supply and Lighting Galleries. If you use these galleries, please let them know. If you would like to see changes or additions to these galleries, please let them know. They are important strategic partners of Classic Exhibits and of Exhibit Design Search.

Anywho . . . we are looking forward to seeing you at EXHIBITOR. Please stop by the booth and join us at the Reception. If you would like to meet with Kevin, Reid, Jim Shelman, or me during or after show hours, please let us know. We are filling in our appointment slots PDQ.

See you later alligator! (I am so old).

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

*********************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

2011 “State of the Company” Letter from Kevin Carty

January 11th, 2012 COMMENTS

Kevin Carty, VP of Sales

Happy New Year! Hope you had a great Holiday Season.

Classic Exhibits Inc. and its divisions continued to rebound in 2011, after showing solid increases in 2010. Across the board, volume grew from 22 to 33 percent, depending on the division. Most refreshing, we saw no single trends, meaning our sales came from kits and custom, rentals and extrusions, and trade shows and retail. Nearly every week we were surprised by interesting projects that challenged and stimulated us.

New Systems Released

SEGUE Sunrise Trade Show Display

SEGUE Sunrise Portable Hybrid

Most new kits were based on MODUL TSP extrusions, which use silicone edge graphics. SEGUE Sunrise is a good example. Released in early January 2011, the Sunrise was one of those product releases you dream about. While it wasn’t the first SEG backwall on the market, it was the first to get it right from assembly to packaging. The Sunrise assembles without tools on both the single and double-sided versions and packs in die-cut foam packaging. Much like the Sacagawea and the Perfect 10, the Sunrise addresses a specific price point while not sacrificing design or value.

We introduced several iPad solutions as well. These have done well. If you haven’t seen them, I would encourage you to add them to your arsenal:  the MOD-211 iPad Counter Insert and the MOD-1276 Kiosk.

Design Monday Anniversary

In February 2011, we celebrated the 6th Anniversary of Design Monday. Kudos to Mel White, Mike Swartout, and the Classic Design Department for creating a marketing broadcast that transformed Classic and made a difference to our distributors. Other manufacturers shared their designs, but Classic made it a weekly feature. You can imagine the discipline it takes to create three new designs each week, but it’s that discipline that sets Classic apart. It forces us to never be complacent about innovation.

Exhibit Design Search/Website Changes

ClassicMODUL Aluminum Extrusions for Trade Shows

NEW ClassicMODUL Website

If you were watching closely, you saw lots of tweaks to Exhibit Design Search. We upgraded the UI, reorganized the galleries, finessed the Design Descriptions, and added 30 second audio clips. All that in addition to daily photos in P5D, new kits, articles, FAQ’s, and bi-monthly specials.

The ClassicMODUL website changed dramatically, www.classicmodul.com. If you haven’t been there recently, we encourage you to take a tour. The extrusion galleries are much easier to navigate. We’ve added a legend showing which depots have which extrusions, and (my favorite), the MODUL 6.0 Index can be viewed via Page Flip software. It’s pretty cool. As a reminder, we encourage you to contact ClassicMODUL when you need aluminum extrusion for designs you are constructing yourself.

Distributor Events

Historically, we have always been eager to participate in Distributor Events, such as open houses and training. There was a lull in those events during the recession, but 2011 saw a resurgence. We partnered with several Distributor Open Houses and Marketing Events. We applaud those distributors who took the time and effort to organize in-house activities. A special shout out to Atlantic Exhibits for their two ExhibiTrends events. Excellent turnout and they both ran like clockwork.

Alternate Markets

Like many display shops, retail and museum jobs have always been part of the mix. But this year we really pushed that envelope. Projects included studio set work for several television networks, a flagship store for Comcast Xfinity, retail fixtures for an athletic apparel company, and my favorite, building a museum onsite at a music festival celebrating the 20th anniversary of the band Pearl Jam.

These projects and many others were learning experiences that opened doors for Classic and our distributor network. We expect the trend to continue in 2012. In fact we started off the New Year with an in store display celebrating the Rose Bowl Victory for the Oregon Ducks. This display was designed to hang in a storefront of the flagship NikeTown store in Portland. Pretty cool.

VK-5077 Trade Show Island

VK-5077 Island Exhibit

Islands are Back and Better than Ever

Islands are back and not just those with meager budgets. Well thought out, design-centric islands with realistic budgets are growing and a clear indicator of the “paced” economic recovery.

Internally at Classic, Exhibits NW and ClassicMODUL

Mel and I have always bragged about the great family atmosphere at Classic. In 2011, as we grew, we added employees to that family. And our employees did their job preparing for Classic’s employment needs in the future. At least five newborns were born.

Exhibits NW added folks to the Classic Rental Division. They have been wonderful additions who fit the culture and work ethic. I know I speak for Jim Shelman when I say how happy and thankful we are for the talents they bring to the company.

We expanded the Customer Service Department, adding two new FT positions to Set-up Instructions. We have consistently gotten high praise for our personalized set-up instructions, and Jeff and Pavel made them even better. Great job guys!

The Classic Production Department has grown as well, as business grew through out the year. They have all proven to be very talented additions who we hope will remain in the Classic Family for many years to come.

Thanks to the Staff

MOD-211 iPad Counter Insert for Trade Shows

MOD-211 iPad Counter Insert

I wanted to say a special thank you to the Classic Exhibits, Exhibits NW, and ClassicMODUL staff. As always you make Classic . . . well, Classic. I appreciate all that you do to keep our customers and their customers happy. This past year, like many before, we celebrated many double-digit anniversaries at Classic. It always chokes me up when we celebrate anniversaries once a month. Usually there are several folks who are celebrating 8, 9, 10, or even 12 years at the company. Thank you for your dedication and your hard work.

On a personal note many of have asked about my travel schedule. I have stopped traveling for the most part with the exception of industry events like EXHIBITOR, EDPA, and The Randy Smith Memorial Golf Classic. Except for a rare trip here and there, I have chosen to stick closer to home. And to be honest I am really enjoying it on a personal and professional level. I like being in the office every day and having more time to run the business with Mel and our management team. And I love being able to come home to my beautiful wife and two five year olds each day.

Having said that, I know this leaves a void in visits to you. For that I apologize. We expect to add to our outside team this year, sooner rather than later, to complement the great work that Mel and Reid have been doing. I look forward to updating you on this in the coming months. And certainly look forward to seeing you all in Las Vegas at EXHIBITOR 2012.

Speaking of additions, I want to welcome to the Classic Family a new Designer. Katina Rigall starts on January 16. She is a talented and much needed addition to the Classic Exhibits Design Department. I know I speak for Mike when I say, “We can’t wait for your arrival Katina.” 🙂

I hope you have a very successful 2012 and that we continue to be a part of it. Thanks for all your support and business over the past year. We really, really appreciate it.

Thanks,

–Kevin Carty

http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

*********************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

Pedestals and Workstations and Counters! Oh My!

January 5th, 2012 COMMENTS

The Debacle

MOD-1176 Trade Show Pedestal

MOD-1176 Pedestal

Do you remember last year’s trade show debacle? The booth staff complained about the lack of storage. The marketing manager wondered where and how to demo your company’s product. Especially embarrassing was the aimless wandering of potential clients.

This year is different. You included, at the suggestion of your exhibit designer, pedestals, workstations and a reception area. These are the unsung workhorses of any exhibit, easy to overlook during planning, but always missed during a show. And, like nearly every teenage romantic comedy, what seems practical and unexciting at first transforms into a something smart and endearing at the end.

Pedestals

Let’s make this easy. Picture the pedestal as the cup holder of your exhibit. There’s a reason modern cars have multiple cup holders. They’re necessary and convenient, not just for the driver, but for every other person in the vehicle. Even modest pedestals increase your storage capabilities by cubic feet. Never again will Barbara or Bill complain that there is no place for her purse or his European carryall (aka man purse). Plus, the front of the pedestal will serve as valuable graphic real estate for your brand.

Pedestals in an inline booth, such as a 10×10 or a 10×20, do triple duty. First, they offer locking storage. Secondly, the right pedestal delivers additional branding space. Lastly, whether in a 10×10 or a longer inline, a pedestal provides a focal point for your booth staff and client to meet, chat, and then explore opportunities.

Pedestals can be basic, like the LTE-1001 with a shelf and open storage, or more elaborate such as a MOD-1176 with multiple counter tops and locking storage. The key is to find the design that matches your exhibit marketing goals and budget.

Workstations/Kiosks

MOD-1227 Trade Show Workstation

MOD-1227 Workstation

Workstations have become indispensable to any display. For many of us, we wonder how we conducted business on the show floor before there were monitors, tablets, or the Internet. It’s where your booth staff ultimately rocks your bottom line. The workstation allows you to showcase your product, whether you’re dealing in widgets or software. This is where your staff, client, and product meet and the demonstration begins.

Consider your workstation carefully. Will the workstation be a conversation center highlighting your product?  Or, does it need to be constructed so your staff can conduct a semi-private conversation with your potential client?  Graphics, A.V., and lighting can enhance your workstations.

The perfect workstation can be both a practical and an aesthetic addition to your exhibit. Workstations can be simple and straightforward such as a MOD-1177 or double-sided with literature holders and storage such as MOD-1227. As monitors have gotten larger, workstations have evolved to accommodate them. It’s not uncommon for freestanding workstations to hold up to 42” monitors, with even larger monitors on the backwall.

Reception Counters

MOD-1143 Trade Show Reception Counter

MOD-1143 Reception Counter

Even in a well-designed island booth, clients can get lost on that larger stage. That’s where a reception counter comes in handy. The reception counter serves as a guide or central location for exhibit attendees, much like a receptionist counter in an office. At a minimum, this is where attendees get acquainted with your product or service, grab a piece of candy, or simply rest their feet for a few minutes on the padded carpeting.

The card reader typically is stationed at the reception counter. There’s more counter top space than with a pedestal and typically multiple locking doors and shelves for storage. All that storage makes it the ideal location for brochures, catalogs, or giveaways such as promotional pens, flashlights, or calculators. If the staff is engaged with other clients, the “receptionist” can provide general information until someone is available.

Reception counters can also provide another graphic opportunity generally much larger in area than the pedestals and workstations. And, unlike many pedestals or workstations, reception counters can be either modular or custom. It all depends on your visual requirements. Some examples include the modular LTK-1134 with storage and a monitor insert option or the MOD-1143 with a privacy shelf, storage, and graphic insert panels.

All that careful planning means you can breathe easier this year. You’ve signed the purchase order, chosen the appropriate pedestals, workstations, and counters, and your new exhibit will be built and delivered with plenty of time. You are trade show ready and trade show smarter. Good luck!

Mike Swartout, Design Director
Classic Exhibits Inc.
http://www.linkedin.com/pub/mike-swartout/8/7b7/246

*********************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

Why We’ll Never Be the Cheapest

December 14th, 2011 4 COMMENTS

The Cheapest

Back Off Scrooge!

Back Off Scrooge!

Anyone who sells a product or provides a service will invariably get asked at some point, “Why aren’t your prices lower?” That’s a tough question because the answer isn’t always what the questioner wants to hear. Frankly, everyone thinks everyone else charges too much. It’s the nature of buying and selling.

At Classic Exhibits, we get asked that question from time to time. Typically, it’s by a distributor who’s competing against an online display website like www.sittinginmybathrobe.com or www.losingmoneywitheveryorder.com. Their prices are cheaper, sometimes significantly cheaper on basic products like pop ups, banner stands, etc.

We could apologize . . . but we won’t. We’re not selling products of similar quality and design or offering the same “take it or leave it” service.  So, why are our prices our prices?

1. Better Products. Better Designs. Whether it’s a hybrid display, a table top, or a pop up, our products are meant to survive a typical trade show schedule for years. In addition, they blend practical performance with upscale design and innovative accessories. We don’t copy. We create.

2. Customized Set-up Instructions. Except for a basic Quadro or Intro, every customer receives detailed, customized set-up instructions for their display, including individually numbered components. These instructions are available 24/7 as PDF downloads from the Classic website should they ever be lost or misplaced.

3. Customized Packaging. The thought of wrapping a display in bubble wrap and jamming it into a box gives us the heebie jeebies. Nearly every product is packaged in customized packaging which includes die-cut foam packaging for Sacagawea, Perfect 10, and Magellan. Even our crates are full lined with fabric and jigged for most components.

4. Complimentary Design. It’s a service you expect in order to be competitive.

5. Flexible Production. We build displays. We don’t just pull boxes from shelves. Building displays requires that you build to your client’s requirements, even if it starts with a basic kit. Our experienced production team averages eight years of service at Classic Exhibits.

6. Project Management. That’s an important concept. Our PM’s complete detailed CAD drawings, create graphic dim sheets, and manage the order from inception until it ships. They are responsible for approving the final product and working with you in a timely and professional manner. They are not clerks. They are project managers. None have fewer than four years of experience as a trade show PM. One has 20 years and another 10 years of experience.

7. Marketing. We’re not attempting to create a national brand by advertising in airline magazines or on random websites. We advertise a bit in some industry publications and support industry organizations like EDPA, TSEA, and participate in EXHIBITOR. Most of our marketing budget goes toward creating tools for distributors like Exhibit Design Search. And we offer this at a discount ($300) for an online tool that has cost Classic over $450,000 to develop and maintain. Why? We want to build your brand in your market. EDS is an effective tool for our distributors and for Classic, and it’s hope that it engenders loyalty and increased sales for everyone.

8. Made in the USA. This may or may not matter to you or your customers, but nearly all of our products are made and/or assembled in the United States.

9.  Reliable Partners. We are loyal to our partners, like Optima Graphics and Eco-Systems Sustainable. You expect consistency and quality from Classic Exhibits, and we expect the same from our vendor partners. That’s not always possible when you are always chasing the lowest prices just for the sake of the lowest prices.  It’s always possible to get something cheaper. And we are always researching better options, but not at the cost of quality or reliability.

10. We’re not Assholes. If we screw up, we fix it. We don’t ignore you, blame you, or gouge you. We fix it. If you make a mistake, we work with you. When it comes to prices, we refuse to play the “bait and switch” game. Our prices are clear with “includes” and “excludes” noted.  There’s no attempt to show the “full meal deal” but list a “dollar meal” price. Why play that game unless you know it’s the only way you can attract attention? Let face it. We all know a few companies who love to dangle the deal, only to jerk it back once you read the mouse print.

Yes, it’s true. We aren’t the cheapest, but we’re also not the most expensive compared to our competitors. We sit in the comfortable middle, providing high quality products, exceptional service, and remarkable design at a reasonable trade show price. It’s who we are. We’ll never compete with www.displaysinadoublewide.com, but it’s not our market or our customer. Nor, for the most part, is it yours.

Let us know your thoughts. We’d love to hear from you.

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

*********************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100.