Several weeks ago, we shared 15 Essential Exhibit Design Questions. These are questions every designer should ask their client before designing the ideal trade show display. In response to the blog post, a designer sent me an email. He wrote,
“Here are a few questions we always ask. If the client walks in just thinking about the nuts and bolts of the project, they may miss an informed conversation on why they are exhibiting in the first place and that can fundamentally affect the design of a booth. The Why can greatly impact the How in Exhibit Design.“
At that Classic distributor, the designer is usually included in the initial conversation with the client. Depending on which designer you talk to that’s either a bonus or a burden. The questions he shared gauge whether the exhibitor has identified their trade show marketing goals. That’s critical. And yet, it’s easy to skip those questions because doing so can make the potential exhibitor uncomfortable if they haven’t done their homework.
Personally, I’ve been in meetings where merely asking those questions caused the client to consider not buying an exhibit. More often than not they would come back. But not always. Not everyone should be an exhibitor. IMO — If your client intends to purchase or rent an exhibit, they should be prepared to answer these questions.
3 Essential Trade Show Marketing Questions
1. Why are you exhibiting at XYZ Conference?
What does this conference provide that is a benefit for you as an exhibitor?
2. How would you qualify a successful event?
Expanding brand awareness, generating new sales leads, successful client meetings?
3. Who is your target attendee at XYZ Conference?
Meeting new prospective clients, reinforcing established relationships?
We often grumble that drayage or labor or freight or show services is killing the trade show industry. However, the single biggest barrier to trade show success is an unprepared, unmotivated, and uninformed exhibitor. It’s easy to blame them for not doing their homework, but honestly, we’re equally to blame if we don’t ask the right questions, guide them to the right resources, and offer professional trade show marketing expertise. After all, we’re the professionals.
Do you have any other “essential” trade show marketing questions? Please share.
Classic Exhibits Inc. designs and manufacturers portable, modular, hybrid, and custom exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.
Over the years, we’ve evolved as a manufacturer/builder into a company focuses primarily on personalizing kits and designing custom solutions. That shift required not only skilled project managers, carpenters, millwrights, and detailers, but very talented exhibit designers.
We are very fortunate. Our team of in-house and contract designers ROCK! And it’s not just because they are amazingly creative. They are also passionate about customer service, timelines, and delivery.
Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.
Since 2007, Eco-systems Sustainable (eSmart) has been the leader in contemporary, eco-friendly trade show exhibits by designing modern displays. Make no mistake. The displays are green. They just don’t flaunt their sustainability with a “crunchy stick and twig” exterior.
So why should you or your client consider a sustainable exhibit from Eco-systems? Design. It’s really that simple. Design sells. The eSmart Galleries in Exhibit Design Search are packed with attractive contemporary displays from inlines to islands and counters to kiosks.
If you haven’t contacted them before, give them a call at 866-463-2611. Or visit the Eco website at www.ecosystemsdisplays.com.
To download the unbranded PDF version for Eco-systems, click here. To listen to the bonus audio tip, click here.
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Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.
Do you believe the expression “There’s no substitute for experience”?
Let’s say you live in Topeka, KS. You’ve tried all the pizza shops in Topeka and have concluded that Johnny’s Pizza is the best pizza — anywhere. I could be wrong, but I suspect there are a few New Yorkers, Bostonians, or Chicagoans who would disagree. But what do they know… they haven’t tried Johnny’s Pizza.
We’ll concede that you know Topeka pizzas. Now, it’s time to buy a trade show display. Unlike lawn mowers, cameras, or smartphones, there’s no Consumer Reports and your experience is limited. So, you do your research on the web, and if you are smart, you consult with a trade show exhibit professional. You ask the right questions about design, assembly, and how much it weighs. You even ask to see the warranty.
However, there are questions you won’t ask. How do I know? Because no exhibit manager has ever asked me these questions… and they should.
Q1. Will the Metal Look the Same After 10 Shows?
Have you ever bought a screwdriver at a discount store only to have the tip twist? So you throw it away and realize that a Kraftsman isn’t a Craftsman. About 60-70% of all trade show exhibits have a skeleton of aluminum extrusion. Sometimes it’s visible, sometimes not. The dirty little secret is that it’s cheaper to use low quality extrusions with thin walls and a sub-par finish. Over time, it distorts, mars, and looks tarnished. Your new booth becomes a used booth before you’ve wrapped-up your current marketing campaign.
Ask about the manufacturer of the extrusion? There are recognized names and then there are Kraftsman. You may not recognize the name but that’s the beauty of Google. If someone tells you, “an extrusion is an extrusion,” walk away.
Q2. What’s the Quality of the Fabric Graphics
The rise of Fast Fashion has revolutionized the apparel industry (think H&M and Forever 21). There’s a market for disposable fashion. It’s cheap and attractive. But no one expects it to last or have the attention to detail of high-quality apparel.
Fabric for graphics, like clothing, is not all the same. Most inexpensive displays are shrouded with thin, stretchy fabric made with low quality zippers or cheap velcro. And yes, there’s a pecking order to hook and loop as well. The fabric graphic is meant to be disposable… even if it’s not sold that way. You can feel the difference. Trust your hand.
Q3. What’s the Quality of the Fabric Printing
One ever thinks about this but they should. Dye-sublimated printing, the predominant type of printing for fabric graphics, is a high-tech process. And with any technology, the latest and greatest is old news in about 12-18 months. The previous generation of dye-sub printers get sold to second or third-tier printers. If you’ve ever seen the difference between an HD dye-sub graphic and a 4-color one, you know what I mean. Skin tones are more realistic. Black is black not dark grey. There’s no color banding . You get the picture.
Ask when was the printer was manufactured (not re-manufactured or purchased). And even if it’s only been owned by a little old lady in Pasadena and stored in a garage, it’s still an AMC Hornet.
Q4. Is the Packaging Material Reusable?
You just bought a new pair of Beats by Dre headphones. They sound great, but you’ve decide you want them in black and not fushia. Good luck getting it back in the packaging. It was meant for marketing, not for re-marketing. Far too many trade show displays are packed to prevent damage before the first show. But what about damage after the second, third, or thirty-third show?
High-quality reusable packaging costs more than bubble wrap and thin foam. Smart, well-engineered packaging is like finding $20 in your wedding, funeral, and holiday party pants. It’s an unexpected miracle that keeps on giving.
Q5. Are Replacement Parts Available?
Folks send me photos asking me to identify a part. That’s rarely an issue if it’s from a major display manufacturer. However, it’s usually from a $699 pop-up or tube structure. Let’s be honest. There are no parts. There never were any parts. It wasn’t sold to have replacement parts any more than a $17 toaster. It’s meant to go into the landfill after a half-a-dozen uses.
Now if that idea appalls you, then ask your supplier if quality replacement parts are available, what is the cost, and how quickly can you get them? Oh… and if they are only available through Smiling Sammy’s Display Store, then that’s a really, really bad omen. He’s gotta a guy who knows a guy. Good luck with that.
Q6. How Do You Handle Wire Management?
There’s no middle ground on this. It looks good or it looks really, really bad. Those electrical and A/V cords have to go somewhere. More often than not, the cord management for most exhibits resembles a hairball. But it doesn’t have to be that way.
You have to share what electrical devices will be in the booth and where they’ll be located with your supplier, and that includes anything you maybe renting. Ask your supplier about their solution for lights, monitor cords, etc. If they stumble — run. It means the solution is likely to resemble white twist ties from plastic garbage bags.
Q7. What are the Designer’s (Exhibit and Graphic) Qualification?
Everyone is creative. To a point — chainsaw sculpture, toilet roll cozies, saw blade paintings. I’m not here to judge. Well, maybe a little. Most of us are out of our element when it comes to exhibit and graphic design. And like wire management, there’s no middle ground. Great exhibit designers have years and years of experience working on a variety of projects (custom, portable, modular) with collaborative input from other exhibit designers. That’s how they get experience, perspective, and context.
The same is true with graphic designers but with a twist. They must have experience designing graphics for trade show displays. That’s the key. It doesn’t matter if they are Rock Stars with web design or print advertisements. You don’t want an occasional trade show designer to be the lead designer. If you have an in-house designer familiar with your brand, then make the design process collaborative. Graphic design for trade show displays is a craft. Trade show designers have learned what works and what doesn’t to attract attendees on the show floor.
These questions may make your trade show exhibit supplier uncomfortable. Good. That’s how you’ll know if you chose the right one.
Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.
Someone once said that design is easy. All you have to do is stare at the screen until drops of blood form on your forehead. Truer words have never been spoken.
As a designer, how often are you asked to reinvent the wheel while the clock is ticking? What if that pressure had to do with redesigning a kit from Classic’s award-winning Exhibit Design Search? More and more designers are saying, “That damn thing has already been drawn. Wish I could get the model file. Guess I’ll reinvent the wheel again.”
OK, that’s not exactly what the designer says, as she sweats blood from her forehead, but you can guess the R-rated version.
Download Kits Models from Our ftp Site
Breathe Easier
Classic Exhibits has the cure. We will give you, yes give you, free of charge, our model files. However, there is a catch. There’s always a catch. The models are free. If you don’t see the model you need on our ftp site then simply call or email us and ask for the appropriate model file in the file format you want. That’s the catch.
Did I mention we give away hours and hours of our design time to you absolutely free and only ask for orders in return? I ask you, how many things in this business are actually free? Do you recall the time you took that roll of duct tape (thinking it was free) from the show floor and months later received a bill from Freeman for $125,345,000.00 + drayage. Geez, they’ve got cameras everywhere now don’t they?
Classic has offered this “freebie” for years and many distributors utilize it all the time. These are the same distributors who recognize there is a marked increase in the number of orders that close when their designer is in direct contact with their client. Classic Exhibits, always looking to make you more profitable, recognized long ago that not every distributor has room, either physically or fiscally, for staff designers. Our solution (which is also free) is to be your designer.
How Does This Work?
Quite simply actually. In a call with your client, Classic designers can be introduced as your staff, offsite, freelance designer, etc. Why do we offer this freebie? Katina Rigall, a Classic Designer, probably said it best in a past blog:
Want a 100% Success Rate? Before working at Classic, I was the lead designer at a custom exhibit house, and I had the opportunity to work directly with end-users on Every. Single. Project. It was truly gratifying to create designs that hit every request, the verbal and the non-verbal. You can hear the excitement in a client’s voice when the design strikes a chord with them — it makes them invested, it makes them attached, it makes them want it, it makes them BUY it.
I, too, have worked direct with the client either as a distributor’s designer or as a manufacturer’s designer. Hell, one time the client was with me at my side in front of my computer for five days. Every one of those deals closed. To be sure not all projects will go as smoothly as grass through a goose or even close for that matter, but you can sure see that the odds improved dramatically. Folks, that translates into money in the bank. Doesn’t get any easier than that.
No Cost Services
So those are two of Classic Exhibits Design Department’s “no cost” services that translate directly into black ink for you. To be sure I haven’t covered all the technical know-how, but we’ve kept the process as simple as we can… just ask and you will receive. You can always email Designs@classicexhibits.com, and we will respond like greased lightning.
Classic realizes a designer can’t always avoid forehead hemorrhaging especially with client comments like, “I don’t know exactly, but I’ll know it when I see it.” But, if you make your model request a tear-jerker you just might get one of us to feel sorry for you and send you a piece of medical gauze to wrap around your head.
Inside Info: This guilt tactic won’t work on other exhibit designers as we can’t hear through the layers of gauze wrapped around our heads.
Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.
