Trade Show TalesBlog

Posts Tagged ‘Trade Show Exhibits’

Polishing Perfection: Word on the Street — June 24th thru June 28th

June 30th, 2013 COMMENTS
Who are We Trying to Impress?: Word on the Street -- June 24th thru June 28th

Word on the Street by Kevin Carty

This has been on my mind for some time so I am going to share a little more “Seth-Wisdom” with you. Seth Godin that is. Only because he nails this conundrum.

First, the issue. We design, manufacture and sell tradeshow exhibits. We depend on you to find new clients or to work with your existing clients to develop their tradeshow program. But there is, at times, a fly in the ointment or a pink elephant in the room. It’s YOU!

Whether it’s in design, build, or even in the final review, we sometimes find ourselves tweaking and revising the salesperson’s wishes rather than what the customer wants. Especially in design. I am amazed at how many times a designer has participated in a design meeting(s) with the end-user, then comes up with a great design for the client only to have it incessantly revised based upon what the salesperson wants — not what the client wants. And, of course, we make the changes, but 100 percent of the time once the design lands on the client’s desk, we end up changing it back to the original design.

This is not a complaint . . .  but it kinda is. No one questions your wisdom or your knowledge of exhibit marketing gleaned from years and years of working with exhibitors. It’s invaluable. It’s indispensable. Your guidance ensures that your client makes smart decisions about trade show marketing.

Ours is a specialized business, a knowledge that comes primarily from working with hundreds of clients.  However, and far too often, the account executive makes decisions based on their preferences, not their client’s preferences. You hear statements like, “I’m doing this for the client’s best interests.” Which is fine . . . kinda . . . but not when there’s a laundry list of “best interests” that the client never hears about and then discovers at the preview or the show site.

What really impacts the project is when we are in the final staging of an exhibit and then have to make last minute production changes based on what the account executive wanted only to find out later that the client was not expecting the changes. But I digress.

This came from my daily Seth email.

Polishing Perfect

Perfect doesn’t mean flawless. Perfect means it does exactly what I need it to do. A vacation can be perfect even if the nuts on the plane weren’t warmed before serving.

Any project that’s held up in revisions and meetings and general fear-based polishing is the victim of a crime. It’s a crime because you’re stealing that perfect work from a customer who will benefit from it. You’re holding back the good stuff from the people who need it, afraid of what the people who don’t will say.

Stop polishing and ship instead. Polished perfect isn’t better than perfect, it’s merely shinier. And late.

Now I am not saying that we don’t strive to be perfect. We most certainly do! But in the end, our goal is perfection per the end-user’s expectations. Not my expectations. Not the account executives.

If you take exception to my comments, please share your thoughts.

Hope you have big plans this coming week for the 4th of July holiday. Have a great time with your family and friends.

Kevin (not yet perfect) Carty
http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

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Magellan Portable Hybrid Displays

June 28th, 2013 COMMENTS

Whenever we conduct an Exhibit Design Search (EDS) webinar, we reserve 5 -10 minutes to review the Classic Hybrid product lines. We have five hybrid lines . . . well kinda. In reality, we have six or seven or even eight if you toss in the rentals, table tops, several Euro LT designs, and even Eco-systems Sustainable (which is a separate company but represented in EDS). It can be confusing.

The Classic distributors who attend Shared Knowledge University (SKU), our comprehensive training program, hear the history and the explanation of our hybrid lines. They always tell us that what was confusing, now makes sense. So, over the next few weeks, I’ll do my best to encapsulate the SKU review into a series of blogs about the Classic Hybrid lines. We’ll begin with Magellan.

What Makes a Magellan a Magellan?

Magellan Miracle Hybrid

Magellan Hybrid Displays was Classic’s third hybrid line, launched (if I remember correctly) in late 2008 or early 2009. I  remember very, very clearly why we created the Magellan line, and in particular, the Magellan Miracle. Several months into The Great Recession, sales of our existing hybrid lines, Visionary Designs and Perfect 10, had stalled. We were hearing from distributors that price, while always a factor, was now paramount. We knew we needed to react quickly, but we didn’t want to create a basic aluminum box with a graphic. It had to have “presence,” but be less expensive than a Perfect 10.

Many of you have heard me say the price of a hybrid is not complicated. There are three major elements:  the metal (size and shape of the profile, straight, or curved), the graphics (size and quantity), and the accessories and components. You can add a four element if you collectively include design, assembly, and packaging, which also contributes to the price. To reduce the cost of a hybrid, you use less expensive profiles, have fewer bends, smaller or fewer graphics, and limited accessories.

Z 45 Aluminum Extrusion

The Magellan line is (almost exclusively) built with the Z 45 profile. Why the Z 45? It’s relatively inexpensive, extremely versatile, and very attractive. In addition, our metal bending expertise allows us to bend it in both directions (what we call the hard and soft edges). That means the Z 45 can be used as both a horizontal and a vertical, and bent to create a variety of interesting shapes.

Miracle

The Miracle was the first Magellan. Like the Perfect 10, it has two large fabric graphics, each 96 in. tall. And, like the Perfect 10, the verticals are curved. However, the Miracle has less extreme curves, fewer accessories, and a limited set of options. The Miracle, as with all Magellan Displays, is a “Knob-assisted Assembly” system, meaning that about 85% of the assembly uses attached knobs. Where a knob would be visible or impractical, a hex key tool is required. These changes allowed us to price it about $1300 less than a comparable Perfect 10.

Fortunately, the Miracle was an instant success. One distributor was so sold on the concept (and hungry for sales) that she based her entire quarterly marketing campaign on the Miracle. It saved her quarter and jumped started her year. The positive feedback encouraged us to create other Magellan designs, some with similar price points such as the MOR and the Magic. But we didn’t stop there. The versatility of the Z 45 meant we could design more intricate, more upscale, and more expensive designs such as the VK-1043 and VK-2056.

So, when should your client consider a Magellan Hybrid? There are two directions:

1. Limited Budget/Attractive Design

  • 10 ft. and 20 ft. Inlines
  • A budget that won’t stretch for a Visionary Design or a Perfect 10
  • Your client requests a portable system that they can assemble at the show
  • They want something more than a basic curve, box, or pop-up
  • They want large vibrant fabric graphics
  • They need a workstation for a monitor
  • Die-cut reusable foam packaging and numbered components
  • Examples:   Miracle, MOR, Magic

2. Larger Budget/Distinctive Design

  • 10 ft and 20 ft. Inlines
  • Larger, more flexible budget
  • Loves curves. Wants the booth structure to be unique
  • Likes the idea of portability, whether they need it portable or not
  • Needs counters, workstations, headers, multiple large fabric graphics
  • Die-cut reusable foam packaging and numbered components
  • Examples:  VK-1083, VK-1085, VK-2049, and VK-2045

Next time, we’ll review Perfect 10 Portable Hybrid Displays. That’s an interesting tale of what happens when you discover a major, untapped segment of the market that EVERYONE has ignored.

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

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Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

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When Simple Statements Make a Difference: Word on the Street — May 13th thru May 17th

May 19th, 2013 COMMENTS
When Simple Statements Make a Difference: Word on the Street -- May 13th thru May 17th

Word on the Street by Kevin Carty

You have experienced it a million times:  Sometimes the simplest statements can either ruin your day or make it all worthwhile!

As a parent, I am very conscious of this. There’s nothing worse than when your child shows you something they drew or created with Lego’s, all excited, and your response is, “What is it?” or “I am busy. I will look at it later.” No matter how bad or unrecognizable it may be, I always tell my kids, “That’s beautiful. Tell me all about it.”

As adults, we are much the same. We want people to respect what we do.

Well, I’m going to toot our horn a little, and honestly, I am fine with that. This week, we had one of the best compliments you could receive. Tyler Poage from Exhibits Northwest Portland had a client preview at Classic Exhibits. The job is a 40 ft. custom island with multiple backlit counters, downlighting, and large silicone edge graphics. After several long days and nights on the Production floor wrapping up the project, our crew had 95% of the booth set and ready for the preview on Friday afternoon. The only things missing were some graphics that had not shipped.

Well, the client walked in and took a few minutes to check it out. Then Tyler introduced me to her. Her first comment was, “This is the best first look at a new build I have ever been a part of. Thank you!”

Now, take it how you want, but to me, and more importantly to Edie (the PM of the project) and about 15 production guys that poured their sweat into this build, that was a simple but powerful statement. I shared it with everyone a few minutes later to make sure they all knew their hard work was appreciated by the client. And every last one of them got a new look on their face. Before that, they just looked tired, but after hearing the feedback, they all brightened up and humbly said they were glad the client was happy.

Sometimes, what may seem to be a simple compliment, can make a significant impact on others. This was the case here. I am not sure the client knows how much her compliment meant to our crew, but I look forward to sharing the reaction if I see her again.

Kudos to Wood Fab, Set-up and Assembly, Instructions, and Edie for a job well done. And thanks to Tyler and Exhibits Northwest for bringing us such a great project.

I hope you have a great and restful weekend with your families. Like you, we will be hitting the reset button this weekend in preparation for more creative projects coming through the shop.

Take care.

Kevin Carty
http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

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NEW Features in Exhibit Design Search (EDS)

May 15th, 2013 COMMENTS

For those Exhibit Design Search groupies, and you know who you are, we’ve added some enhanced features. These features are available on Classic’s EDS, on your branded EDS sites, and on the unbranded version (www.exhibit-design-search.com).

Additions Include:

  1. Add P5D Photos to My Gallery. Now you can send kits and photos in one email. Much easier
  2. An iPad Kiosks/Solutions Gallery. This product line continues to grow and deserved a dedicated gallery
  3. A “Show All” feature — Now you can view larger searches and galleries in a single window
  4. Alphabetical Sort. Very convenient if you want to view a search in alphabetical order
  5. New Fabric Swatches page showing all current and available Front Runner, Prelude, and EcoFi fabrics in our assortment

See the screen grabs below for a visual explanation of the enhancements.

 


You can now add Photos from Past 5 Days (P5D) to your My Gallery:


There is a dedicated EDS gallery for iPad Solutions:


If you’re viewing a gallery, there is now a “Show All” option:

 


Convenient alphabetical sorting:

 


New Fabric Swatch gallery:

http://www.classicexhibits.com/tradeshow-blog/2013/04/05/new-fabric-color-swatch-tool/

 

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

**********************************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

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A Picture is Worth a Thousand Words: Word on the Street — May 2nd thru May 6th

May 6th, 2011 COMMENTS
A Picture is Worth a Thousand Words

Word on the Street by Kevin Carty

A Picture is Worth a Thousand Words

This week, I was on the road visiting new and potential distributors for Classic and ClassicMODUL. Meeting with these folks reminded me of the power of photos in our business. Frankly, I take photos for granted since we take multiple shots of every display we build. I assume other manufacturers do the same thing. It makes sense. Photos document the order and serve as a convenient point of reference if there are questions once the exhibit arrives or several years later when the client wants to modify the design or reorder parts.

Photos are such a day-to-day occurrence for us that I’m always a little surprised by a distributor’s reaction during a presentation. During the meeting, we invariably head to Classic’s website, or if they have Exhibit Design Search, to their website. We review the product lines and/or changes and at some point, we click on the photos button either on the home page or on a Design Detail page. That’s when the magic happens.

Potential distributors are always stunned that there are photos of kits; in fact, that there are multiple photos of actual orders. Then, once we dive a little deeper, they are delighted “slash” shocked that there are literally thousands of photos dating back to September 2006 . . . and that they can search, filter, and sort these photos. The next shock comes when they realize that these photos are not hidden behind a password protected site and that the photos can be emailed from their address using the “Email Image” tool.

Some of you may know the history of Past Five Days (P5D), our photo database, but for those who don’t I’ll share it.

P5D History

Past Five Days Photos

Past Five Days Photos

On 09/23/06, we started an experiment when we launched Past Five Days (P5D). We decided to publish photos of exhibits, components, and accessories on Classic Exhibits. Mostly, we used the photos taken in our QC Setup Area, but occasionally we used photos from the Rental Setup area. We couldn’t publish every exhibit, which would be unrealistic, but we did want to show representative designs in as close to real time as possible. At the time, it seemed risky for two reasons.

  1. We would be showing exhibits, not as perfect renderings or as show photos, polished to perfection just minutes before the trade show opens, but as exhibits often without the final graphics and the client’s product accessories and collateral.
  2. We would be sharing new designs and innovations with anyone who happened to click on Past Five Days. Including our competitors. However, we quickly realized that the benefit of sharing far out weighed the risk of espionage.

Five years later, P5D seems obvious. Distributors and clients get to see photos in addition to renderings, even if those photos are of displays still in production. Renderings are the lifeblood of the exhibit design process. They allow us to illustrate concepts relatively quickly, in both the purchase and design phase.  But renderings are renderings. Photos are photos. We need to see both in order to make intelligent decisions about which display to purchase and which exhibit manufacturer to purchase from.

Many of you visit P5D at least once a week to review new projects. For those who don’t, we encourage you to take a peek once in a while. You’ll be surprised at the variety of orders flowing through our shop. Yes, there are the standards, such as Sacagawea, Magellan, and Perfect 10 kits, but you’ll also see islands, custom workstations and counters, unique Aero Hanging Sign orders, and recently, Eco-systems Sustainable projects. Plus, if you enjoy graphic design, you’ll see how others present their message . . . both successfully and occasionally, not so successfully.

Hope you all have a restful weekend.

Be well.

–Kevin Carty

http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a