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Mid-Year Review: Word on the Street — July 13th thru July 17th

July 17th, 2015 1 COMMENT

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Happy Summer to All!

Kevin Carty, VP Classic Exhibits

Kevin Carty, VP Classic Exhibits

I am writing this a few weeks late, but in fairness, there’s a lot going on at Classic Exhibits.

It’s been an exciting 2015, thanks to you, our loyal and creative distributors. Your projects have been ALL ACROSS THE BOARD — so let’s review the highlights, identify some trends, and share a few stories.

The year started with a bang. January set the tone after a busy late December. It was clear we were going to be in for a wild ride filled with growth, unique challenges, and a mixture of tradeshow, event, retail, and permanent install projects.

SuperNova is Shining a Bright Path


06_12_15_2_45240Lightboxes have been a shining star whether for tradeshows or retail! Our SuperNova LED lighting solutions have been designed into everything from freestanding lightboxes and iPad stands to comprehensive tradeshow builds and retail store interiors.

Lighting has been one of the growing pieces of “jewelry” in many designs that pass through Classic. It’s cost-effective and impactful on every level. And in 2015 it has been used to backlit and create dynamic graphics and as a featured design element. There’s a lot to know to do it right, and after four full years, we’ve got it down to a science. In short, we’ve gotten good with the glow.

Super-CHARGED Products

07_06_15_1_45596After the release of five new charging stations at EXHIBITORLIVE, our Designers and Project Managers have been inundated with charging station requests like “Can I add charging capabilities to that…or that…or that?”

In many cases — YES. We clearly struck a chord with the units shown in Las Vegas. Many of you took advantage of our charging station showroom promotion and are now  reaping the benefits. We have seen a HUGE increase in the number Coffee Table Charging Stations and Bistro Height Charging Tables ordered. In addition to other creative new changing station opportunities.

It’s easy to see why. They are practical, brandable, and of course functional. And a surefire attendee draw to any  exhibit space.

“Other Stuff”…All Things Outside the Tradeshows

Retail CabinetOver the past few years, we have shown you more retail, corporate environment, and permanent installation work. So far in 2015, this trend only continues on an accelerated pace. We have seen everything from full pop-up retail shops, to mall kiosks, to complete visitors centers, backlighting, and everything in-between.

Your ability to tap in the ClassicMODUL profiles, SEG graphics, and custom millwork has led to some amazing work. If you asked me 10 years ago if Classic would be doing these specialized projects, I would have said “probably not.” However, it all goes to show that those manufacturers and distributors who have been willing to adapt are growing and expanding their client bases.

This work has become a segment with its own Project Management team and Production Engineer. And its FUN! In September, we hope to share pictures of an exciting Interactive Visitors Center we are building. It’s a marvelous  collaboration of Exhibit Design, Graphic Design and a Custom Built App to drive the user experience.

More Pyrenees… Less Cobble Stones of Paris

Pardon the Tour de France reference, but it is that time of year.

I am speaking about the seasonal sales cycle in our industry. Historically we have always been able to identify the flat or slow times of the year — June, July and November.

With more business coming from retail, event, corporate environments, and of course tradeshows, we have enjoyed a more predictable sales experience month-over-month. Great peaks still but no real valleys (which are now mid-sized peaks). June is a great example. It was one of our largest months ever. In JUNE no less!

Mixed Nuts

Branded CrateThe diversity of tradeshow exhibit orders has been a joy.

The bread and butter orders — 10 x 10, 10 x 20, island kits, Sacagawea, P10, Magellan and Visionary Designs are all there and increasing. But the mix of custom hybrid islands, inlines and traditional custom wood builds is growing by leaps and bounds.

We often joke that Classic is the “Largest, Most Invisible Exhibit Builder” in the industry. And that’s not by accident. Our labeling program strives to build on your brand, not Classic’s. At your request, we brand the cases or crates, the setup instructions, etc. with your name. When I look at the shipping department at the end of the day, I see more and more exhibits leaving with your brands… not ours.

As you know, we encourage this practice. It’s one of our marketing strategies, i.e., helping you build your brand with our products in your markets. Shared Success!

Thanks for continuing to trust us with that.

Can I Borrow That?

05_07_15_3_RentalJim Shelman and his talented team in Classic Rental Solutions continues to amaze with their growth and resourcefulness. They design the most customized rental offerings we have ever seen.

Rentals are no longer an afterthought or driven by exhibitors with tight budgets. They are a viable and valuable marketing option for clients who want a unique look without being locked into the same structure or graphics from show to show. Rentals give them the biggest smooches for their marketing buck.

Internally, we often joke that we are now competitors on larger builds — Rentals vs Purchase. Which is a fun place to be. We are happy and proud to be able to offer your clients fresh, custom options whether your client chooses to own it or rent it.

The Nuts and Bolts

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www.classicmodul.com

So much of what we build, our design palette so to speak, relies on ClassicMODUL Engineered Aluminum Profiles. That includes 10 x 10’s to Double Deck structures and all designs in the middle.

ClassicMODUL is experiencing an uptick in their raw metal sales to  distributors who build in-house or manage retail, graphic frame, or architectural accounts. These clients need metal, mostly cut-to-length, along with connectors. They don’t need assembly instructions or reusable packaging.

Tom and his team have done and will continue to do a great job delivering new and unique extrusion offers to meet the design changes we all face. With a great emphasis these days on creating solutions for SEG graphics.

Keep a close eye out for new exciting stuff from ClassicMODUL.

For me, well what can I say. The mid-year point bring two things to mind. In the Great Northwest, it has been exciting, but so hot! We have stolen all the 90 plus degree days from other parts of the country. And while it is nice, I have to admit I am eager to get a little Oregon Sunshine back… also known as RAIN.

The other is… the 1/2 year point always brings another anniversary for me at Classic. This year is 21 years! Thanks to those who sent me personal and LinkedIn messages of congrats. They’re greatly appreciated. An of course I enjoy the jabs and jokes as well, like having Beth from Accounting point out that when I started at Classic, Trina from Design was not yet even in elementary school. YIKES!!

It’s been a great first half of the year. And while we enjoy it, we don’t ever forget that it’s largely due to you. You are the ones who put food on our plates. So thanks as always for your partnership and confidence in our team/family. We greatly appreciate it!

Have a wonderful weekend with your families.

Be well!

–Kevin
http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

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Under $3K to $25K Display Brochures

July 14th, 2015 COMMENTS

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I’m getting old, but not too old to learn from my mistakes. Over the past year, I’ve largely ignored printed sales collateral as a tool for Classic Distributors. That’s not to say we haven’t created high quality PDF’s (such as iPad and Surface Stands and NEO and Express Furniture), but they have been mostly promotional sheets, not product line brochures. My feeling was — It’s all online on the Classic website or in Exhibit Design Search.

Recently, we updated the “Under $3K” sheets. This 10-page PDF shows selective kits Under $3K, $6K, $12K, $18K, and $24K. I was surprised at the response. Distributors told me how much they love these for two reasons:

  1. It’s an easy, manageable introduction to kits within a price point range. Plus, it allows potential clients to quickly see designs ranging from table tops to custom-hybrid inlines. The PDF isn’t a replacement for Exhibit Design Search. Rather it’s a quick, easily-digestible overview.
  2. It’s a great piece to email or as a “leave behind” after a meeting. A client can save, print, and share it. Plus, it’s attractive and instructive.

We invite you to download the Unbranded and Classic version. It’s also available in the Distributor Section of the Classic website.

displays-under-_6k_6-15onepage

Over the next two months, we will create a series of one-page product brochures. They’ll be in Exhibit Design Search, shown as a thumbnail, as well in the Distributor Section. The Visionary Design version is finished. Expect similar sheets for Quadro, SEGUE, Perfect 10, Magellan, and several other lines.

So, this is my public mea culpa. I apologize… AND I’m committed to making it right.

–Mel White
mel@classicexhibits.com
http://www.linkedin.com/in/melmwhite
https://twitter.com/melmwhite

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Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

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New Charging Stations — Q&A Video with Kevin and Mel

July 7th, 2015 COMMENTS

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When we introduced our newest Charging Stations at EXHIBITORLIVE, we expected them to do well. Our definition of “well” should probably change to “Yowsa!” They’ve been a big hit. As with any new product, there are questions so Kevin and Mel sat down for a casual Q&A video about the charging stations. You’ll need to boost your volume a bit. That’s what happens when your production shop is also your studio. Sorry.

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Since we’re on a Q&A theme, here are two recent print interviews:  (1) Katina Rigall, Senior Designer in Exhibit City News and (2) Mel White, VP in Tradeshow and Exhibit ThoughtLeaders

–Mel White
mel@classicexhibits.com
http://www.linkedin.com/in/melmwhite
https://twitter.com/melmwhite

**********************************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

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What Your Customer Doesn’t Know

July 1st, 2015 COMMENTS

100dayguarantee800

We recently introduced a 100-Day Money Back Guarantee on the Sacagawea Portable Hybrid System. No one in our industry has offered a money back guarantee before. It’s a first and in our opinion long overdue. As you can imagine, we’ve had a few distributors ask us about the logic behind this. So here goes.

Online Shopping

Most inline display shopping starts online. That won’t surprise you. Customers use the web to learn about their options, see designs, and check prices. Then they make that critical call or email to an exhibit sales professional. And, unlike the “old days,” they now come to the table with some knowledge and preferences — whether it’s right or wrong.

Sadly, the web isn’t always a proud beacon of transparency, particularly when it comes to online products. Renderings, text, and videos have a way of suggesting quality and features, even where none exists.

Masquerade Ball

VK_1233More and more, we’re seeing lower quality displays masquerading as upscale exhibits, especially basic hybrid displays. We’ve all experienced this trend with pop-up displays. And, sadly, many view pop-ups and banner stands as disposable. That’s unfortunate and not our opinion (Quadro). But that’s a different fight.

We have no issue with a $3000 hybrid as a $3000 hybrid. Those should exist for customers with a limited budget. However, we shouldn’t mistake a low-end hybrid as identical to a Sacagawea. It’s not. Yes, there may be visual similarities, but that’s where it ends.

Preaching to the Choir

Are we preaching to the choir? Yes. You know there are differences — but your customer doesn’t. Here’s what they don’t know.

VK_2113 A4 Render 1f1. Thousands of happy exhibitors have bought the Sacagawea — The World’s Best Hybrid.

2. Every Sacagawea comes with die-cut reusable packaging, numbered components, custom instructions, easy knob-assisted assembly, and the industry’s best HD fabric graphics. Yes, THE BEST Dye-Sub Graphics!

3. There are high-quality accessories such as monitor mounts, counters, standoff graphics, canopies, hostess shelves, literature holders, and tablet enclosures that are innovative, easy to install, and will last years and years. For example, the Sacagawea support legs are adjustable, meaning you can reposition them to compensate for heavier loads on the workstation counter.

4. Sacagawea is built with MODUL extrusion, the highest quality, most durable engineered extrusion in the world. No other aluminum extrusion has the same thickness, strength, and finish as MODUL.

So… why the 100-Day Guarantee? Your customer will ask why they should buy Brand X vs. a Sacagawea. And you’ll explain the differences. Then, should there be any doubt in their mind, you’ll tell them that only the Sacagawea comes with a 100-Day Guarantee. No one else offers that guarantee because the Sacagawea is the highest quality, most versatile portable hybrid anywhere.

In the end, we believe that quality and engineering matters to serious trade show exhibitors. And we’re willing to stand behind that philosophy with a guarantee.

Should you have additional questions, please let us know.

–Mel White
mel@classicexhibits.com
http://www.linkedin.com/in/melmwhite
https://twitter.com/melmwhite

**********************************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

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Mi Design NOT Su Design: Word on the Street — June 22nd thru June 26th

June 26th, 2015 2 COMMENTS
Kevin Carty, VP Classic Exhibits

Kevin Carty, VP Classic Exhibits

Intellectual Property

Protecting your Intellectual Property is nothing new (IP). Companies of all sizes are faced with companies (and governments) stealing their designs and ideas. Some folks view it as a way of doing business — leveraging the work of others for their own professional gain or sales. I once attended a business symposium, and the featured speaker of a Fortune 1000 company blatantly said his company doesn’t invest in R&D. They borrow the work of others. It was shocking to hear.

While some of our biggest challenges come from offshore companies trolling our corporate websites and blog posts to steal our images and ideas, it stings the most when it happens stateside.

Sadly, our industry is not shielded from these unethical practices within our own ranks. As a proud member of the EDPA Board of Directors, I can attest that protecting design IP has been a hot topic for many years. As a group, the EDPA-member companies do a good job for the most part honoring that unwritten rule.

Recently, a Classic distributor was presented with a competitor’s rendering by an end-user and asked to quote the design. The Classic Distributor explained to the end-user that they, along with their manufacturer (Classic in the case), do not partake in the practice of leveraging someone else’s hard work in design. Rather, they would sit down with them, determine their tradeshow marketing needs, and design a version that would meet their needs perfectly.

The client was delighted that the distributor and the manufacturer held that philosophy. Something the end-user was not used to seeing in their own industry.

Closer to Home

VisionaryBlogBanner

Having said that, we all fight these battles each and every day. Domestically and abroad. But it’s the ones closest to home that ave the most sting. An unfortunate example of that happened just this week for us. One of our talented designers put a great deal of work into designing a beautiful linear exhibit for a distributor and their potential customer several months ago. Fast forward to this week, when we saw a LinkedIn update highlighting a beautiful new build. Sadly, it was the very same design but built by some company other than Classic. We don’t know who built it, but we know who sold it, which makes it even more painful since we’ve known them for some time.

Don’t get me wrong. I know there are a lot of “kits” that can look similar from manufacturer to manufacturer. I totally get that. But when it comes to a “ground-up design,” you would hope, as we do, that some integrity would be left in the process.

Even in a stronger economy, when the fruits are fresher than they have been in sometime, there are still those companies more than willing to eat from other people’s plates.

Can anything be done about this on a large scale? Probably not. But I go back to the first example, the one where the Distributor explained to the end-user their ethical stance on the matters of protecting others IP… and still won the business.

How do you protect your designs beyond branding them with your company logos etc.?

It’s an age old question I suppose. But would appreciate your comments and feedback

On a lighter note, this June has been a HOT one! For sales and for weather. We greatly appreciate all the orders, large and small, and the opportunities sent our way. Just a reminder about our Gimme a GiftCard promotion on all inlines. Plus, as I’m sure you saw, we just launched a 100-Day Guarantee on the Sacagawea Hybrid System — An Industry FIRST.

Have a great weekend with your families and a strong work week ahead. July 4th is on the horizon.

Be well.

–Kevin
http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

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