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Posts Tagged ‘email’

Email Apocalypse — The Joys of Technology

April 15th, 2016 COMMENTS
Kevin Carty, VP Classic Exhibits

Kevin Carty, VP Classic Exhibits

Bunnies and Bounce Houses

As a Classic Distributor, you know — or can probably guess — that the past two weeks have been nothing close to Bunnies and Bounce Houses around here. Why? Because our entire computer server/network came to a loud crash around April Fools Day.

But the joke was not a joke. It really happened. Our systems puked. And while we were able to recover our Accounting and CRM systems quickly, our email system struggled. Actually, our email flat-out died. And as you can all relate, there is never enough adult diapers in the room to prepare you for a total loss of information and connectivity.

Gross I know. Sorry.

ServerDownREVSREVSWell, the good news is that we have a solid disaster back-up plan that enabled us to recover all but three days of email and communications. And along the way, through the implementation of various hotspot, working from home, and good old-fashioned handwriting solutions, we were able to press through the mess and complete orders and quotes. And through this painful email apocalypse, we implemented a significantly better solution for our network setup.

But man oh man. This couldn’t have happened at a worse time! It’s freaking April in the trade show industry! One of the three busiest months of the year for us historically. This year is no exception. But again, we are looking to the future now, and I’m not going to dwell on the evenings that I set my alarm to go off once every 90 minutes to check in with the IT folks to see how the recovery was going and answer questions that they had along the way. NOPE, not going to focus on that at all.

ServerDownHappyPup

Happy Happy Clouds

We are officially a cloud-based communications business as of last Monday. Our Accounting, Purchasing, and Order Entry software will stay on local servers at Classic. But all our emails are now cloud-based, and we have implemented a better protocol for email, storage, etc.

So, our apologies and our thanks to you, our wonderful customers, for your patience over the past two plus weeks. I honestly did not get one complaint. Which was appreciated. And if you had complained, I would have probably left you a burning bag of poo on your doorstep. What can I say. I was a little moody. 🙂

And thanks to our staff for their patience. Once again, I am proud and impressed by your professionalism and perseverance.

So, back to work on our fancy and now very speedy and reliable network.

Hope you have a great weekend with your families. I know I will… finally!

–Kevin
http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a


 

Let Your Fingers Do the Talking: Word on the Street — June 10th thru June 14th

June 16th, 2013 6 COMMENTS
Let Your Fingers Do the Talking: Word on the Street -- June 10th thru June 14th

Word on the Street by Kevin Carty

It’s on your desk, in the battery charging cradle at home, or in the tray in your car. Some are black, some are white, some are shiny. They all have numerical keypads . . . keypads that rarely get used by anyone under 35.

It’s Your Phone

A phone, by definition, is an instrument that converts voice and other sound signals into a form that can be transmitted to remote locations and that receives and reconverts waves into sound signals.

In other words, it’s intended to talk to other people, something that is clearly lost on anyone between the ages of 12 and 35. That’s not to say that people older than 35 aren’t voice adverse as well, but clearly the under 35 generation has a totally different application for their phone.

So why am I talking about this? Because it frustrates me. In business and in our personal lives, too many of us have abandoned personal conversation in exchange for 140 characters, and I would contend that it is causing more problems than it is helping.

Email and texting both have a very valuable place. I use my phone to text, and I’m immersed in email all day long, but there is something that neither of them can accomplish. They cannot convey accurate “tone” like a phone call. Too many times, people tap a message only to find out than the recipient interpreted it in a totally different way than it was intended. When there’s no tone, tone is supplied by the reader.

In the workplace, this can be a problem, one that can escalate quickly. Most of the time, we send an email or a text to a customer or colleague. This makes sense. It’s convenient, easy, and fast. But when an “issue” arises, it’s much better to pick up the phone and call rather than exchange emails. That way, you hear one another and it’s far less likely to turn ugly. We’re mostly cowards on the phone. Not so much when typing.

A few years back, a family member who was in her 20’s s texted me a question. So I called her. She didn’t answer, but she did text me back saying, “What?” So, I called her back. When she answered, I said, “Why didn’t you just pick up the first time?” The answer floored me, “You’re weird! Who does that? Just text me back.”

Hello! How are you?

I am clearly disconnected. I don’t understand this phone phobia. Maybe I’ve become that old guy, out of touch at 40. I LOVE technology more than most, but it can’t replace conversation.

In our world, whether you are in Accounting, Production, Account Management, Project Management, or Graphic Design, you are in Sales, even if sales isn’t in your title. Maybe not all the time, but a portion of your job requires interacting with customers, suppliers, and colleagues. What is sales? Sales is the transfer of enthusiasm from one person to another. It’s that simple . . . and it’s much easier to convey enthusiasm verbally than in a text.

If you want to combine technology and a voice call, use FaceTime like my 6-year old son. He calls me at least three times a day. And hearing him . . . it’s so much better than a text.

Give me a call. I’d love to hear from you. We can chat about the Good Old Days, before the youngins’ ruined everything.

Kevin, The Old Guy
http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a