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Archive for September 10th, 2015

The Sale That Got Away

September 10th, 2015 10 COMMENTS


Many moons ago, I worked for a high-tech startup in Portland. You know the one. Free food. Massage appointments in the office every Thursday. Stock options. Beer and wine at brainstorming sessions. It was exciting. It was enticing. Best of all, I was going to be fabulously rich.

A year and a half into the gig, after chasing a large media conglomerate for months, I landed an appointment for our CTO and CEO to present the software. We needed the order. The startup was running on fumes and getting additional investor funding depended on a firm contract. Well, a week later, the startup cratered after burning through about $28 million (or so I was told).

From time to time, I wonder what would have happened if I had secured that appointment four weeks earlier. The software was a good fit, but we simply ran out of money. Knowing that… could I have done anything differently that would have changed the outcome?

SalespersonSales are funny that way. We are so conditioned by “sales success” that we tend to ignore “sales failure.” So we congratulate ourselves on what we did right to land the order — Not on what we did wrong that prevented us from getting it. We create excuses. We blame the situation or a person.

As an exhibit account executive who lost a sale, you may not have been able to change the decision. The client may have wanted to work with a vendor 20 miles away rather than 200 miles away. Or, you didn’t have exhibit storage services and your competitor did. As with most decisions or outcomes, it’s nearly always the little things, both said and unsaid, that matter.

Ask Yourself

#1. Homework. Have you done your homework? Have you studied their website? Have you read any recent business articles about the company regarding trends and new products? No one expects you to be an expert, but the moment a potential supplier says to me in my conference room, “What do you do?” I’ve already checked them off my list.

#2. Attention. Does your customer have your full attention with every email, every call, every meeting? In reality, you’re on a business date, hoping to get married and have a couple of kids. [OK, this may be a quickie instead.] Either way, you’ll be successful if you are fully present and not checking out the tall redhead with the plunging neckline that smells like sea breeze and cinnamon. Hmmm… what were we talking about?

#3. Questions. Are you asking the right questions? Seems obvious but asking the right questions means two things:  1. Shutting up and not talking about yourself, and 2. Doing your homework before the meeting and asking the right questions.

Taking Notes#4. Notes. Want to be a sales superstar at your next meeting? Take notes. Then use those notes to ask questions and clarify any points? Even if you think you understand, ask anyway so they know you understand their business and their objectives. You may be impressed by a server who takes your order without writing anything down. In a business meeting, winners tap and scribble. You can quote me on that.

#5. Tactful, Persistent, Professional. You can divide poor salespeople into two camps. Those who drive 50 miles an hour in the left-hand lane when the speed limit is 65 or those who take every corner way too fast. I’m always impressed by the salesperson who can read a person and know exactly how and how often to contact a client. They don’t rely on a formula. They ask, they learn, they persevere, and they are unfailingly polite. They are quite simply the tactful, persistent professional.

So ask yourself, “What could I have done better or different with the one that got away?” Was it really out of your hands or did you hand it to your competitor on a silver platter.

–Mel White


Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or