Trade Show TalesBlog

Posts Tagged ‘Trade Show Marketing’

Be a Student of the People Around You

July 19th, 2012 COMMENTS

Lessons Learn by Jen LaBruzza

Lesson #1 — Listen

I’m the new kid at Classic Exhibits, which means I’ve been welcomed and gawked at, and then placed in situations where I feel instantly stupid. That’s what happens when you’re the new kid. No one’s been mean, except for Mel, but I’ve know him for over ten years so I expect it. Fortunately, as former teacher by profession, I am student at heart, whether I’m working with rambunctious 3rd graders or a cranky 42 year old.

Here’s what we all know but tend to forget as we age. One of the biggest components of being a student is listening. If I’m not listening, I’m not learning. On the flip side of that, if I don’t feel like I’m being heard, I’m not listening either.

So what does this have to do with trade shows? If we aren’t listening to our clients, we are probably on the 3rd maybe even the 4th design revision with no end in sight. We’ve made assumptions, or we half heard or half asked. When we listen to our clients, we extract those important details like the ever elusive budget. Let’s be honest. Everyone’s favorite topic is themselves. When we give people a chance to talk and we actually listen, then design, quality, and expectations have a better chance of being met. When the client feels heard, they listen to us and trust us. Let me repeat that . . . when the client feels heard, they listen to us and trust us. That trust serves as the foundation for further conversations and a solid, smart, and successful solution.

As Your Student

So, for me, as I embark on this journey at Classic Exhibits with you, I want to be your student. I will listen and we will learn from each other — Whether it’s a “Can you do this?” or a “Hey, I don’t like it when you do this!” I’m excited that I get to work with Classic Exhibits and learn from you, the distributors that I’ve heard so many positives things about.

If we haven’t had the opportunity to talk yet, I’m working on it. Listening takes time you know. In the meantime, you can always send an email to jen@classicexhibits.com. I’m looking forward to getting some face time with you in the fall as I head out on the road like Reid. Also, don’t forget that fall term for SKU (Shared Knowledge University) is September 24-25.  Send us an email if you would like to join us.

Class dismissed!

Jen LaBruzza, Western Regional Manager
jen@classicexhibits.com

What Sasquatch Can Teach Us about Trade Show Marketing

April 13th, 2012 8 COMMENTS

Trade Show Tips from Bigfoot

Bigfoot Action Figure — Smart Marketing!

Sasquatch is no seven-foot dummy. He (she) has a brain to match that brawn. Bigfoot understands marketing, knows PR like a Madison Avenue insider, and can out Kardashian the Kardashians without taking a step outside the Pacific Northwest. Here’s what our “ancestral brother from another mother” can teach us about trade show marketing.

1. It’s Possible to be BIG and Still Not be Seen. All too often, exhibitors are told that an island exhibit will get them more leads, more traffic, and more attention. But a poorly executed island with bland graphics and a confusing floor plan is much worse than a well-designed inline.

2. Mystery has Its Allure. Bigfoot knows the benefits of the tease. Revealing teaser information before the show about a new product or service creates anticipation from customers and the press. Apple is the master of this technique. So is Bigfoot. Being coy with a well-crafted marketing campaign before the show has its benefits.

3. Tap into Your Followers. You won’t see Sasquatch sending press releases or  typing a Twitter message. His followers do all the work. They have websites, Facebook pages, and a television show that keeps our big hairy friend in the news. Occasionally, a rogue “fan” will damage the Bigfoot brand name with a silly stunt, but that’s an acceptable risk with any loosely organized group. Even then, the real followers rally around the brand and repair any damage.

4. Spend Your Marketing Money Wisely. Technically, Bigfoot doesn’t spend any money, at least that we know. But that doesn’t prevent him from getting maximum exposure. He’s got a TV show (Finding Bigfoot) and a website (www.bfro.net). Your trade show marketing doesn’t have to be expensive. Planning is crucial. You can maximize your marketing by working with those who have a shared interest. For example, team up with other exhibitors on a prize that would be too expensive for one company, but not for five or six. Then create a theme or event that gives everyone more foot-traffic and exposure.

5. Training. After all these years why hasn’t a Sasquatch been captured? Training. There are no unprepared Bigfoots. They know how to respond to nearly every situation, whether it’s a sudden encounter with Boy Scouts or a deer hunter. Exhibitors who “arrive” at their booth without adequate training and who do not know how to respond to most show floor situations will fail. Unfortunately, it’s the most controllable part of any trade show marketing program . . . and most exhibitors simply “wing it.”

Bigfoot and Tradeshow Marketing

Not All PR is Good

6. Leave Your Mark. What’s the point of participating in a trade show if you don’t leave your mark? Bigfoot routinely leaves the big three: foot prints, hair, and scat. It shows he’s been there and people take notice. No one is advising you to leave the “big three” at your next show, but making a lasting impression is critical to your company’s success. Is your message clear? Does it show how your company can solve a potential client’s problem? How do you engage the attendees in the booth? And, finally, are you following up on all leads after the show?

7. Smells that Linger. Bigfoot sightings often include a description of an unpleasant acrid or skunky odor. That’s not good, but no one expects our tall friend to bathe with Irish Spring. You, on the other hand, should do the following:

  • Clean that suit, sport coat, or jacket once in awhile. Just because it doesn’t look dirty doesn’t mean it doesn’t reek of B.O., Subway $5 foot-longs, and Vegas casinos.
  • Coffee Breath. No one’s telling you not to have a latte, cappuccino, or Dunkin’ in the morning. Drink away. But for goodness sake, don’t assume that your breath will smell like rose petals after five cups. Free Tip:  Breath mints are every exhibitor’s best friend. Take several. Rinse and repeat.
  • Perfume and Cologne. We aren’t living in 17th Century France where the aristocracy used fragrances to mask bad hygiene and a fear of bathing. If you insist on smelling like Jennifer (A or L), Antonio, Beyonce, Britney, or Paris, a little goes a long, long way.

8. Family. How often do you hear of Bigfoot sightings where the dad, mom, and kids are strolling through the woods or frolicking in a stream? Never. Being Bigfoot is serious work and families can be a distraction. No one is telling you not to bring your family to the industry trade show. After all, it’s in Las Vegas or Orlando or San Francisco. If you are serious about maximizing your trade show investment, you already know that trade shows are not a vacation. Not only are you on your feet at the show all day, but there’s also meetings before and after the show with suppliers, clients, and coworkers. There’s the pressure of responding to emails and calls while away from the office. And nearly every show has non-stop educational and social events.

9. The Brand is Important. You already know this, but occasionally, marketing managers think they can treat branding at a trade show the same as branding in a magazine ad. 3D marketing has a unique set of challenges which only advice or experience can teach you. Rely on your local trade show professional to guide you. You’ll save money, time, and headaches. There’s a reason the Lock Ness Monster is no longer in the news. Poor branding. That’s not a mistake Sasquatch ever plans to make.

Learn from the big guy and you too can maximize your trade show marketing potential.

Please share your comments.

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

*********************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

Trade Show Marketing Insights from Marlys Arnold, the ImageSpecialist

April 8th, 2012 COMMENTS

Download a Free Book on Trade Show Marketing

If you visited our booth at EXHIBITOR 2012, you probably met Marlys Arnold. Known as the ImageSpecialist, Marlys travels the country consulting and training both exhibitors and show managers, and is the author of Build a Better Trade Show Image (2002), host of the Trade Show Insights blog-cast, and creator of the ExhibitorEd Success System.

We’ve teamed up with Marlys to offer her book, Build a Better Trade Show Image, to Classic Exhibits customers. Through the end of May, we’re including an “Our Gift to You” promotional postcard with most inline and island hybrid displays, such as Sacagawea, Magellan, Perfect 10, Visionary Designs, and SEGUE. The postcard has a unique code where exhibitors can download the 280+ page e-book on how to launch, improve, finesse, or fix their trade show marketing program. It’s an excellent book, valued at $25, which every trade show expert or novice should own.

If you are unfamiliar with Marlys, here are three sample posts from her excellent blog.

What Exhibitors Can Learn from Birds

“Have you ever spent any time birdwatching? It’s fun to see how birds behave and interact with one another. In fact, there’s a lot we can learn by watching them, including some very valuable lessons for your upcoming trade shows!

Birds know how to find food.
In order to survive, birds must learn where the food is most likely to be found and then hang out there.

Exhibitor Lesson:
Go to the shows whose audience best matches your target demographic.

You’ve got to show off!
Birds aren’t shy. Peacocks display a fan of their colorful plumage, cranes dance, and many birds have loud calls to gain attention.

Exhibitor Lesson:
Don’t count on being noticed on the crowded show floor — DO something to attract attention.” [continue]

The Challenge of Using Salespeople as Booth Staff

“Following a recent exhibitor workshop, several attendees came up to me with a similar story: their sales team comes to the show, hangs out in the booth, and becomes more of a handicap than an asset. They wanted to know how they can turn that situation around.

Unfortunately, this is a common problem because the very things that make a sales person great at what they do often create a challenge in the trade show environment:” [continue]

Banish the “Little Voice”

“A fairly new exhibitor recently shared that what holds her back in the booth is the “little voice” on her shoulder who keeps telling her, “No one wants to talk to you … you’re just another salesperson.” I think every exhibitor could admit to battling that little voice at one time or another, but how can you banish it?” [continue]

To learn more about the book, visit www.imagespecialist.com/build.html or check out Marlys’ blog-cast at www.tradeshowinsights.com.

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

*********************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

Excellent Posts on www.tradeshowguyblog.com

April 5th, 2012 COMMENTS

Classic Exhibits at EXHIBITORSocial Media and Trade Show Marketing

Our friend Tim Patterson at www.tradeshowguyblog.com continues to amaze me. If you are fascinated about the intersection of Social Media and Trade Show Marketing, there’s no better source than his site. Here are some recent posts including one where he reviews his work with Classic Exhibits and EXHIBITOR 2012.

Case Study: Classic Exhibits and Social Media at EXHIBITOR 2012

“Starting three weeks before the show, we started posting short teaser videos. The videos slowly revealed the “Be Better” concept using a lighthearted investigative reporter approach.  Getting the inside scoop from Classic was the main theme.  They appeared on the Tradeshowmarketing YouTube channel, here on Tradeshowguy Blog, and on Classic Exhibits’ blog, Trade Show Tales. In addition, we posted these on Classic’s LinkedIn group and Facebook page. Almost immediately, traffic to Classic’s blog tripled.” [continue]

Social Networking and your Tradeshow

9 things I Learned from #EXHIBITOR and #ExpoWest

“Reflecting on the week I spent in Las Vegas and Anaheim in early March . . .

  1. People are learning how to use QR Codes. Finally.
  2. Video gets people’s attention. The various videos I posted on the YouTube Tradeshowmarketing channel got me recognized time and time again.
  3. NetworKing is king. By hanging out with people I knew, I kept meeting more people that I may work with in the future.” [continue]

Why Don’t Exhibitors Return?

“After walking the floor at the Natural Products Expo West for a full day, it occurred to me that a number of exhibitors I had met and talked to the past couple of years were not here. Even though it’s huge show with thousands of exhibitors, and it might be easy to overlook them, that’s not the case: I looked them up on the show app and couldn’t find them.

They had vanished. Why? I wondered.” [continue]

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

*********************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

EXHIBITOR 2012 Classic Video: Word on the Street — Feb 13th thru Feb. 17th

February 17th, 2012 8 COMMENTS
EXHIBITOR 2012 Teaser Video

Word on the Street by Kevin Carty

EXHIBITOR 2012 Video

Here’s a video about our booth, the first in a series leading up to the EXHIBITOR 2012 Show. We’re working with Tim Patterson, otherwise known as “The Tradeshow Guy.” You’ve probably read his wonderful blog, www.tradeshowguy.com. This video reveals two concepts, one proposed by me and the other by Mel White, our VP of Marketing and Business Development.

Mel’s idea is stupid. Mine is brilliant. Let us know what you think . . . and feel free to share.

Reminders:

  1. We will host a Distributor Appreciation Reception on Tuesday, March 6 beginning at 3:30 in Mandalay Bay. Please stop by our booth (#1645) on either Monday or Tuesday for the location. We are hosting this reception in conjunction with Eco-Systems Sustainable Exhibits.
  2. Marlys Arnold, author of Build a Better Trade Show Image, will be in our booth on Monday and Tuesday from 11:30 to 12:30. She’ll be happy to discuss her book, trade show marketing, or any other questions you may have about trade show training.
  3. Tim Patterson, a.k.a. The Tradeshow Guy, will be in the booth as well to discuss SocialMediaEventMarketingU.com. Tim is the guru on all things social marketing when it comes to trade shows. Tim will also be video blogging and tweeting throughout the show.
  4. In addition to our booth, there will be approximately 6-7 Classic Exhibits display builds on the show floor. We’ll be happy to take you on a tour and show you the designs — both rental and purchase.

–Kevin Carty

http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a