Trade Show TalesBlog

Posts Tagged ‘Trade Show Marketing’

“Island I See You in All My Dreams”: Word on the Street — Feb. 4th thru Feb. 8th

February 10th, 2013 COMMENTS
"Island I See You in All My Dreams": Word on the Street -- Feb. 4th thru Feb. 8th

Word on the Street by Kevin Carty

Take Me to the Islands

For all the Parrotheads out there, you will recognize the blog title as a lyric from the Jimmy Buffett song, Island. But islands are something we have been seeing both awake and in our dreams over the past six weeks.

With each New Year, there comes a rush of business for the upcoming spring shows, and this year has been no different. Except, for the number of Island Exhibits we are quoting and ultimately building. So far this year, we have had several islands ship every single week. About half are total “ground-up design” and half are existing island kits with modifications.

Great news and a lot of fun.

So what does this mean? What is this an indicator of? Well while I am not Carnac or Kreskin or any sort of Chief Economist, but  I do know what it feels like. It feels like another positive economic step in the right direction in this slow turn of the economy.

Your clients are speaking with their pocket books, and they are saying “It’s time to get back to a fully functioning marketing program.” That includes more aggressive and expansive trade show marketing.

Many of the islands are for Fortune 500 and larger companies. Companies that pre-recession were doing much larger island presentations. So this would be a good indicator of the “paced” approach companies are taking. Jumping in with both feet, but jumping in somewhere between the deep and the shallow end while trying to grow responsibly.

Although this can be a frustrating pace for some, I applaud it actually. It’s nice to see companies of all sizes taking the same approach many of us are taking with our businesses. Call it “wait and see”, call it “careful optimism,” call it whatever you want. I view it as responsible.

We all have our thoughts on the “politics” of our nation. But someone said to me back in November something that stuck in my head. “We all need to quit looking to the government, the Dow, the media, or anything else about how we manage our businesses. We need to manage our business based on what happens with our customers and what needs to happen inside the four walls of our buildings. Focus on our our own P&L’s and market our companies in diverse ways regardless of what is happening.

And I really think in large part a lot of businesses are doing just that. Just look at our customers. They are participating in more shows and doing it with new properties. Maybe not as big as before, but still with big impact.

I want to thank you for the positive start to 2013. We had an amazing January, and we have you to thank for that. So thank you for sending your orders our direction.

We look forward to serving you and your clients in 2013. It’s been an EPIC start.

Hope you had a restful and fun weekend with your loved ones. Be well.

Kevin Carty
http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

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What Cats Can Teach Us About Trade Shows

August 7th, 2012 2 COMMENTS
trade shows and kittens

Schooled by “The Master”

There’s a bumper sticker from the Humane Society which says, “Who Saved Who?” We are a nation devoted to pets, whether they’re on the farm or in a purse. They learn from us, but we learn from them as well. The other day while watching Animal Planet with a cat in my lap, one on the sofa next to me, and another puking upstairs (it sounded like the world’s worst ventriloquist), I realized that we could learn a thing or two about trade show marketing from our feline companions.

What Cats Can Teach Us About Trade Shows

  1. Cleanliness Matters. There’s nothing more distracting than a dirty or cluttered booth, whether it’s Day 1 or Day 3. You can always spot the exhibitors who are serious about their trade show marketing. They’re in their space two hours before the show wiping down counters, vacuuming, and organizing. And yes, the booth staff needs to be presentable as well. Not lick yourself clean, but clean.
  2. Recognize Your Meal Ticket. Cats know who feeds and pampers them. They devote their attention to that person to the exclusion of anyone who wants their affection but doesn’t reward them. They tolerate those who occasionally give them a kibble, but they’ll spend hours with the person who makes their life better.
  3. Attitude Matters. You knew this had to be on the list. There are “Scaredy Cats” and cats with a “Tude,”  but there’s a fine line between “tude” and “attitude.” Trade show attendees are looking for solutions for their business or organization. To win their business you must be confident and knowledgeable without being cocky or a know-it-all. Smart exhibitors know the difference between being gracious and welcoming (like a cat) versus being obsequious and fawning (like a dog). Don’t be a dog. It’s embarrassing.
  4. Purring Helps. There’s a reason we love a purring cat. Happiness is contagious. Ever walk by a booth and everyone is smiling and laughing. You want to be with them. When we’re around positive and happy people, our stress melts away.
  5. Conserve Your Energy. Trade shows can be exhausting for us desk jockeys. We no longer have the stamina to stand for hours on a show floor. And then there are the meetings before the show and the meetings and entertaining after the show. The days can be long and grueling. Pace yourself. Take cat naps when you can and drink plenty of healthy fluids. And stretch . . . it’s not always pretty, but it feels good.
  6. Eat Well. If there was ever a time to turn up your nose at cheap fast food, it’s at a trade show. Just because it’s right in front of you, you don’t have to eat it. Wait for the good stuff and then indulge.
  7. Get Along with Others. Trade shows can be stressful. There may be occasional spats with coworkers and a little fur will fly, but the key is to forgive and forget. Don’t let that slap-fest over a patch of sunshine turn into a grudge. There will be lots of opportunities to shine. Family is family, even if there are multiple fathers.
  8. Stalk Your Prey. Let’s not kid ourselves. Trade shows are equally cooperative AND competitive. In a dog eat dog world, let the dogs eat one another. You want to be the one stalking your prey without their knowledge and then pouncing. And, depending on your temperament, don’t be shy about playing with your prey before putting it out of its misery.
  9. Hide Your Poo. Things happen at trade shows, but you don’t have to let the rest of the world know. Be sure to cover it up as quickly as possible. We don’t want to see (or smell) it.
  10. Play the Kitten Card. There’s nothing more irresistible than kittens: cute, cuddly, spastic balls of fur. They attract more attention than the snake lady at the county fair. Deep down, every exhibitor wants a “kitten” in their booth, something that attracts crowds. The goal is to find a “kitten” that relates to your product and service. Is it easy? No. But serious exhibitors, those who are relentless about trade show marketing, are always looking for ways to combine flash with substance so appropriate attendees flock to their booth. When it comes to generating qualified leads, they want to be the electric can opener at dinner time.
  11. Land on All Four Feet. Cats manage to land on all four feet. No matter how much we plan and prepare, there will always be circumstances that we can’t anticipate at trade shows — freight, labor, damage, weather, etc. Things happen. But if you keep your cool and tap into the resources around you, you’ll not only survive but thrive. [Thanks to Lisa Shackelford for this tip]

For you dog lovers, here’s your chance to start a new list:  What Dogs Can Teach Us About Trade Shows. I’ll offer #1 and #2 — “Don’t Bite the Hand that Feeds You” and “Loyalty Matters.”

Let the comments begin . . . .

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

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Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions and engineered aluminum extrusions (ClassicMODUL). Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100.

Be a Student of the People Around You

July 19th, 2012 COMMENTS

Lessons Learn by Jen LaBruzza

Lesson #1 — Listen

I’m the new kid at Classic Exhibits, which means I’ve been welcomed and gawked at, and then placed in situations where I feel instantly stupid. That’s what happens when you’re the new kid. No one’s been mean, except for Mel, but I’ve know him for over ten years so I expect it. Fortunately, as former teacher by profession, I am student at heart, whether I’m working with rambunctious 3rd graders or a cranky 42 year old.

Here’s what we all know but tend to forget as we age. One of the biggest components of being a student is listening. If I’m not listening, I’m not learning. On the flip side of that, if I don’t feel like I’m being heard, I’m not listening either.

So what does this have to do with trade shows? If we aren’t listening to our clients, we are probably on the 3rd maybe even the 4th design revision with no end in sight. We’ve made assumptions, or we half heard or half asked. When we listen to our clients, we extract those important details like the ever elusive budget. Let’s be honest. Everyone’s favorite topic is themselves. When we give people a chance to talk and we actually listen, then design, quality, and expectations have a better chance of being met. When the client feels heard, they listen to us and trust us. Let me repeat that . . . when the client feels heard, they listen to us and trust us. That trust serves as the foundation for further conversations and a solid, smart, and successful solution.

As Your Student

So, for me, as I embark on this journey at Classic Exhibits with you, I want to be your student. I will listen and we will learn from each other — Whether it’s a “Can you do this?” or a “Hey, I don’t like it when you do this!” I’m excited that I get to work with Classic Exhibits and learn from you, the distributors that I’ve heard so many positives things about.

If we haven’t had the opportunity to talk yet, I’m working on it. Listening takes time you know. In the meantime, you can always send an email to jen@classicexhibits.com. I’m looking forward to getting some face time with you in the fall as I head out on the road like Reid. Also, don’t forget that fall term for SKU (Shared Knowledge University) is September 24-25.  Send us an email if you would like to join us.

Class dismissed!

Jen LaBruzza, Western Regional Manager
jen@classicexhibits.com

What Sasquatch Can Teach Us about Trade Show Marketing

April 13th, 2012 8 COMMENTS

Trade Show Tips from Bigfoot

Bigfoot Action Figure — Smart Marketing!

Sasquatch is no seven-foot dummy. He (she) has a brain to match that brawn. Bigfoot understands marketing, knows PR like a Madison Avenue insider, and can out Kardashian the Kardashians without taking a step outside the Pacific Northwest. Here’s what our “ancestral brother from another mother” can teach us about trade show marketing.

1. It’s Possible to be BIG and Still Not be Seen. All too often, exhibitors are told that an island exhibit will get them more leads, more traffic, and more attention. But a poorly executed island with bland graphics and a confusing floor plan is much worse than a well-designed inline.

2. Mystery has Its Allure. Bigfoot knows the benefits of the tease. Revealing teaser information before the show about a new product or service creates anticipation from customers and the press. Apple is the master of this technique. So is Bigfoot. Being coy with a well-crafted marketing campaign before the show has its benefits.

3. Tap into Your Followers. You won’t see Sasquatch sending press releases or  typing a Twitter message. His followers do all the work. They have websites, Facebook pages, and a television show that keeps our big hairy friend in the news. Occasionally, a rogue “fan” will damage the Bigfoot brand name with a silly stunt, but that’s an acceptable risk with any loosely organized group. Even then, the real followers rally around the brand and repair any damage.

4. Spend Your Marketing Money Wisely. Technically, Bigfoot doesn’t spend any money, at least that we know. But that doesn’t prevent him from getting maximum exposure. He’s got a TV show (Finding Bigfoot) and a website (www.bfro.net). Your trade show marketing doesn’t have to be expensive. Planning is crucial. You can maximize your marketing by working with those who have a shared interest. For example, team up with other exhibitors on a prize that would be too expensive for one company, but not for five or six. Then create a theme or event that gives everyone more foot-traffic and exposure.

5. Training. After all these years why hasn’t a Sasquatch been captured? Training. There are no unprepared Bigfoots. They know how to respond to nearly every situation, whether it’s a sudden encounter with Boy Scouts or a deer hunter. Exhibitors who “arrive” at their booth without adequate training and who do not know how to respond to most show floor situations will fail. Unfortunately, it’s the most controllable part of any trade show marketing program . . . and most exhibitors simply “wing it.”

Bigfoot and Tradeshow Marketing

Not All PR is Good

6. Leave Your Mark. What’s the point of participating in a trade show if you don’t leave your mark? Bigfoot routinely leaves the big three: foot prints, hair, and scat. It shows he’s been there and people take notice. No one is advising you to leave the “big three” at your next show, but making a lasting impression is critical to your company’s success. Is your message clear? Does it show how your company can solve a potential client’s problem? How do you engage the attendees in the booth? And, finally, are you following up on all leads after the show?

7. Smells that Linger. Bigfoot sightings often include a description of an unpleasant acrid or skunky odor. That’s not good, but no one expects our tall friend to bathe with Irish Spring. You, on the other hand, should do the following:

  • Clean that suit, sport coat, or jacket once in awhile. Just because it doesn’t look dirty doesn’t mean it doesn’t reek of B.O., Subway $5 foot-longs, and Vegas casinos.
  • Coffee Breath. No one’s telling you not to have a latte, cappuccino, or Dunkin’ in the morning. Drink away. But for goodness sake, don’t assume that your breath will smell like rose petals after five cups. Free Tip:  Breath mints are every exhibitor’s best friend. Take several. Rinse and repeat.
  • Perfume and Cologne. We aren’t living in 17th Century France where the aristocracy used fragrances to mask bad hygiene and a fear of bathing. If you insist on smelling like Jennifer (A or L), Antonio, Beyonce, Britney, or Paris, a little goes a long, long way.

8. Family. How often do you hear of Bigfoot sightings where the dad, mom, and kids are strolling through the woods or frolicking in a stream? Never. Being Bigfoot is serious work and families can be a distraction. No one is telling you not to bring your family to the industry trade show. After all, it’s in Las Vegas or Orlando or San Francisco. If you are serious about maximizing your trade show investment, you already know that trade shows are not a vacation. Not only are you on your feet at the show all day, but there’s also meetings before and after the show with suppliers, clients, and coworkers. There’s the pressure of responding to emails and calls while away from the office. And nearly every show has non-stop educational and social events.

9. The Brand is Important. You already know this, but occasionally, marketing managers think they can treat branding at a trade show the same as branding in a magazine ad. 3D marketing has a unique set of challenges which only advice or experience can teach you. Rely on your local trade show professional to guide you. You’ll save money, time, and headaches. There’s a reason the Lock Ness Monster is no longer in the news. Poor branding. That’s not a mistake Sasquatch ever plans to make.

Learn from the big guy and you too can maximize your trade show marketing potential.

Please share your comments.

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

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Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

Trade Show Marketing Insights from Marlys Arnold, the ImageSpecialist

April 8th, 2012 COMMENTS

Download a Free Book on Trade Show Marketing

If you visited our booth at EXHIBITOR 2012, you probably met Marlys Arnold. Known as the ImageSpecialist, Marlys travels the country consulting and training both exhibitors and show managers, and is the author of Build a Better Trade Show Image (2002), host of the Trade Show Insights blog-cast, and creator of the ExhibitorEd Success System.

We’ve teamed up with Marlys to offer her book, Build a Better Trade Show Image, to Classic Exhibits customers. Through the end of May, we’re including an “Our Gift to You” promotional postcard with most inline and island hybrid displays, such as Sacagawea, Magellan, Perfect 10, Visionary Designs, and SEGUE. The postcard has a unique code where exhibitors can download the 280+ page e-book on how to launch, improve, finesse, or fix their trade show marketing program. It’s an excellent book, valued at $25, which every trade show expert or novice should own.

If you are unfamiliar with Marlys, here are three sample posts from her excellent blog.

What Exhibitors Can Learn from Birds

“Have you ever spent any time birdwatching? It’s fun to see how birds behave and interact with one another. In fact, there’s a lot we can learn by watching them, including some very valuable lessons for your upcoming trade shows!

Birds know how to find food.
In order to survive, birds must learn where the food is most likely to be found and then hang out there.

Exhibitor Lesson:
Go to the shows whose audience best matches your target demographic.

You’ve got to show off!
Birds aren’t shy. Peacocks display a fan of their colorful plumage, cranes dance, and many birds have loud calls to gain attention.

Exhibitor Lesson:
Don’t count on being noticed on the crowded show floor — DO something to attract attention.” [continue]

The Challenge of Using Salespeople as Booth Staff

“Following a recent exhibitor workshop, several attendees came up to me with a similar story: their sales team comes to the show, hangs out in the booth, and becomes more of a handicap than an asset. They wanted to know how they can turn that situation around.

Unfortunately, this is a common problem because the very things that make a sales person great at what they do often create a challenge in the trade show environment:” [continue]

Banish the “Little Voice”

“A fairly new exhibitor recently shared that what holds her back in the booth is the “little voice” on her shoulder who keeps telling her, “No one wants to talk to you … you’re just another salesperson.” I think every exhibitor could admit to battling that little voice at one time or another, but how can you banish it?” [continue]

To learn more about the book, visit www.imagespecialist.com/build.html or check out Marlys’ blog-cast at www.tradeshowinsights.com.

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

*********************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.