Trade Show TalesBlog

Posts Tagged ‘Face-to-Face Marketing’

Trade Shows…. Don’t Bother! Unless You’re Serious.

May 10th, 2021 Mel White 6 COMMENTS
Tradeshow Island Exhibit at ExpoWest
Trade Show Island Exhibit

Trade Shows are Back!

Trade shows are back, and exhibitors are talking about new graphics, giveaways, and Las Vegas. I love the renewed excitement for trade shows… and to some extent, loath it. I get to hear exhibitors grumble about the cost of a display, poor leads, drayage, and their ROI. And, no matter how much we coach them, there’s always a few marketing managers who just don’t get it. They buy cheap, basic displays, don’t do any pre-show marketing, bring the wrong staff, and then take a cavalier approach to show leads. Their results suck, and they wonder why.

It’s not an age thing. Baby boomers are no better than Millennials, Gen X’ers or Gen Y’ers. So, let’s draw a comparison to other advertising. Would most marketers make these advertising choices?

blogheaderMarketing2

Magazine Ad:

1. So… the black and white ad is cheaper? Yes, I realize this is a glossy color publication, but B&W ads are  “artistic,” and I can run two for the price of one.
2. Thanks for the publication’s circulation numbers and demographics. No need to explain. I’ll review it later in my “reading” room.
3. My unemployed second cousin is designing the ad with a pirated copy of Illustrator. I’m paying him in pizza and PBR.
4. The sales team doesn’t need to see the ad. It’s their job to sell whatever we tell them to sell.
5. That B&W ad didn’t work. I’m not going to advertise there again. Stupid magazine!

Television Commercial:

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1. “Video Production for Commercials” [Google Search]. That first one looks just fine.
2. Concept storyboard? Nah! Creativity should be spontaneous!
3. Those 2-4 am slots are cheap. I can run the spots 6 times an hour.
4. Neilsen ratings? That’s for amateurs who don’t trust their “gut.”
5. That television commercial didn’t work. I’m not advertising with them again. Stupid TV station.

Online Banner Ads and PPC:

1. My admin assistant manages our banner ads and PPC. Ruthie — Don’t you handle that?
2. Of course, we have a Google Analytics account. I have the password around here somewhere.
3. $2.50 a click? No brainer. Here’s my credit card. How much could that possibly cost?
4. You saw my banner ad on what site? For what? Oh that’s bad. That’s really bad.
5. That online advertising and PPC didn’t work. I’ve canceled my accounts. Stupid Internet.

Social Media:

1. Blogging? Love it. I’ll post every day for the next year! Starting tomorrow.
2. Who doesn’t love cats and kittens? Let me share.
3. Aren’t LinkedIn and Facebook basically the same? I post the same stuff on both.
4. 75 Tweets today. Where did the day go?
5. That social media didn’t work. What a colossal waste of time. Stupid Social Media.

You get my point. Trade show marketing should be treated with the same intensity, analysis, and professionalism as every other form of marketing. For many companies, it can represent up to 40% of their annual marketing budget; yet, they often see it as a distraction, not an opportunity. If you don’t have time to become an expert, hire an expert. There are many trade show consultants who have devoted their careers to ensure their clients succeed at face-to-face marketing.

Stupid? Not if trade show marketing is done right.

–Mel White
mel@classicexhibits.com
http://www.linkedin.com/in/melmwhite
https://twitter.com/melmwhite

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Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

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Posted in Classic Exhibit Systems, Mel White, Trade Show Marketing | 6 Comments »

Modern Smartphones and 21st Century Trade Shows

April 30th, 2019 Mel White 1 COMMENT
Modern Smartphones and 21st Century Trade Shows

You probably don’t consider smartphones and trade shows as having much in common. After all, one is small enough to hold in your hand, and the other is a large attractive display in an exhibit hall. However, you might be surprised at how similar they really are.

9 Ways a Trade Show is Like a Modern Smartphone

1. Videos. After Google.com, YouTube is the most popular site on the web. We love watching videos on our smartphone whether for entertainment, education, sports, or news. We are equally captivated by videos on the trade show floor, and the rise of large format LED Video Tiles has turned the typical show floor into a walking YouTube with real people who greet you and answer questions about the video. This trend will only continue as the prices of video tiles comes down, and even smaller inlines start to take advantage of the benefits of video.

2. Alerts and Notifications. Smartphones are like a clingy girlfriend or boyfriend, always wanting your undivided attention. What’s new? What’s next? What’s happening? Smart trade show marketers know that attracting your attention is critical — before, during, and after the show. Exhibitors can’t rely on you randomly wandering into their booth at the show. Smart exhibitors spend significant marketing energy notifying and alerting you to visit them on the show floor.

3. Apps. There are apps for just about everything from shopping, exercising, nutrition, cooking, home improvement, and even the handy flashlight (that you probably can’t imagine not having). Apps are our handheld experts on every topic. You have your own experts in your trade show booth, namely your employees. Your knowledgeable employees are essential since attendees expect exhibitors to answer their questions about your products and services. Nothing is more frustrating to an attendee than an exhibitor who can’t answer basic questions, or when the “expert” is unavailable.

Trade Show LED Video Wall

4. Operating System (OS). Whether your smartphone runs on iOS, Android, or some obscure operating system, you rely on it to keep your phone running smoothly. Every successful exhibitor needs their own booth operating system, one that handles traffic flow, presentations, lead retrieval, and a myriad of other essential show tasks. And just like an OS, it doesn’t have to be the latest version. It simply has to work for your team.

5. Social Media. Facebook, Instagram, Snapchat, Twitter, LinkedIn – Your smartphone is undoubtedly your go-to device for social media because it’s convenient and easy. Think of a trade as a live version of Social Media, where you post news, updates, and share stories about your company or your team. What could be more social than chatting face-to-face with someone? Consider the booth an extension of your existing social media campaign before, during, and after the show. Use social media to create a buzz, drive traffic, and create conversations in your booth about your company.

6. Fully Charged. Face it. You’re a very happy camper when your smartphone is fully charged. The possibilities are endless, whether you want to watch hours of videos, exchange text messages, or navigate around town using GPS. At a trade show, staying upbeat and charged can be challenging after several long, grueling days on the show floor. However, most exhibitors have stories about meeting that perfect client on Day 3 at 4 pm in the booth. Those once in million customers are as likely to walk in your booth on Day 1 as Day 3 – and you better be prepared. Those golden opportunities don’t close into deals when you’re operating at 25%.

7. Photos.  Smartphones changed photography forever because it allowed us to capture memories effortlessly. Think about how often you share those photos with friends and family, and how just scrolling through your phone’s photo album reminds you of those moments.

Think of photos like leads in your booth. Imagine taking that same time, attention, and energy to capturing the details of meetings with clients in your booth. Those details are invaluable when following up with the prospect after the show. Specifics make it easier to address their needs quickly without stumbling through an awkward re-introduction.

Trade Shows and Smartphones

8. Service. We all have our preferred cell phone provider. Sometimes it’s because they have a stronger network where we live. Other times, they have pricing and plans that meet our needs. Or, they have proven time and time again that their customer service is superior to their competitors. It’s easy to forget that customer service is important in your trade show booth. Whether it’s existing or new clients, they are judging your customer service at the trade show. Critically. They expect you to be at your best… and yet, many companies stub their toes by “going through the motions” in their booth.

9. It’s Just a Tool. Smartphones are essentially a communication device, a way to stay connected with others. But as we’ve learned, they’re not a substitute for face-to-face human interaction which we all want and crave. For twenty years, “experts” have predicted the demise of trade shows, and yet, trade shows and trade show attendance continues to grow. Why? Because shaking someone’s hand matters. Because looking someone in the eye as they explain their product or service has value.

Like smartphones, trade shows are a tool that allows us to communicate with others. It’s how we use it that gives it meaning in our lives and adds value to our lives both professionally and personally.

So, at your next trade show, whether as an attendee or an exhibitor, be sure to bring your smartphone. Not that you need permission. But remember to occasionally glance up from the screen from time to time. You just might discover there’s another human eager to talk to you. Not through email or text or Skype, but in person and face-to-face. Who knows, you might just meet a new friend or a supplier or customer that will change your life. Happy Exhibiting!

–Mel White
mel@classicexhibits.com
http://www.linkedin.com/in/melmwhite

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Classic Exhibits Inc. designs and manufacturers portable, modular, hybrid, custom, rental exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

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Posted in Business Tips, Classic Exhibits Inc., Display Videos, Mel White, Trade Show Marketing | 1 Comment »

Reflections on Trade Shows in 2018 | Neophilia vs. Neophobia

February 3rd, 2018 Mel White COMMENTS

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Think back to your first major trade show, either as an attendee or an exhibitor. I’m guessing it was overwhelming… and wonderful! There was so much to discover, so many new people to meet, each with a history and storehouse of knowledge. You quickly realized that whether on the show floor, at a breakfast with a client, or chatting with others at the industry gala, that those three days in Vegas, Orlando, or Chicago were special. You couldn’t replicate it sitting at your desk — not on a phone call, via email, or though social media. You had to be there… and you had to be fully present.

Trade shows are a chance to learn and to change. It’s easy to forget that in our quest for the BIG SALE.

Why Is This Important?

I’m often asked, “Are trade shows are relevant?” Is there a future for industry trade shows? Do Millennials, or Gen Xer’s, or heck, even Baby Boomers, still want to attend them? Are companies willing to spend their valuable marketing dollars building a temporary structure just to attract new customers or meet with existing ones? In some ways, it seems a little old-fashion, as if video, live chat, online meeting spaces, and websites were never invented. So I understand, a little.

Here’s what I know. The trade show industry is in a bi-polar transition. There are those who want change (and significant change) vs. those who are actively or passively content with the status quo. Most would contend that change is not moving fast enough. Fewer exhibitors are truly passionate about trade show marketing, and attendees are questioning whether to attend the same shows. That said… Face-to-face marketing isn’t going anywhere soon; however, it may be unfamiliar to many of us in as little as 6-8 years. Consider the recent announcement by the Recreational Vehicle Industry Association to scrap their 55-year old National RV Show.

Consider what may happen if the worldwide economy continues to grow, along with corporate profits. How will those companies budget the F2F portion of their marketing and sales departments? On the other had, what would happen if the the global economy experiences another massive, albeit somewhat shorter, recession. Same question as before… How will they spend their limited budget? Who wins and who loses in those two situations? How will those two scenarios create change?

busytradeshow

Bottom Line

If you are planning to attend EXHIBITORLIVE, please come with an open mind and a desire to discuss change. How will you thrive over the next 6-8 years regardless of the global economy, and what can we all do, individually and collectively, to move the ball forward. For far too long, we’ve been stuck in a Sisyphean mindset, one that’s no longer sustainable long-term.

With this is mind, I thought I’d share a new word I learned from a Seth Godin post. Neophilia — a term popularized by cult writer Robert Anton Wilson, is a personality type characterized by a strong affinity for novelty. The term was used earlier by Christopher Booker in his book The Neophiliacs (1969), and by J. D. Salinger in his short story Hapworth 16, 1924 (1965).

Neophilia

Neophiles/Neophiliacs have the following basic characteristics:

  • The ability to adapt rapidly to extreme change.
  • A distaste or downright loathing of tradition, repetition, and routine.
  • A tendency to become bored quickly with old things.
  • A desire, bordering on obsession in some cases, to experience novelty.
  • A corresponding and related desire to create novelty by creating or achieving something and/or by stirring social or other forms of unrest.
  • A complete objection to or distrust of commitment.
  • The opposite of Neophilia is Neophobia (an aversion to novelty or change).

See you in Las Vegas in a month. If you need a FREE show hall pass, click on this LINK and enter code 4044.

–Mel White
mel@classicexhibits.com
http://www.linkedin.com/in/melmwhite

**********************************************

Classic Exhibits Inc. designs and manufacturers portable, modular, hybrid, and custom exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

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Posted in EXHIBITOR, Mel White, Trade Show Marketing | No Comments »