Trade Show TalesBlog

First-Timer Stories: Word on the Street — July 18th thru July 22nd

July 24th, 2011 COMMENTS
First Timers

Word on the Street by Kevin Carty

Stranger in a Strange Land

Three months ago, we embarked on a new relationship with an IT vendor, and it has been nothing short of stellar. The vendor, Convergence Networks, has quickly vaulted into one of our best relationships. because they are responsive, knowledgeable, and totally customer focused.

Last month, Convergence came to Classic Exhibits asking for our assistance. They had agreed to be the main sponsor of a business-to-business event organized by the Portland Business Journal. This would be their very first trade show of any kind, which made their sponsorship commitment even scarier. Needless to say, we were delighted to guide them through the maze that is trade shows.

It proved to be an interesting experience for both Mel and me. Like many veterans of this business, we tend to forget what it must be like going to your first event. What we have all come to assume as second nature is actually totally foreign to those new to the game. Just having to traverse through all the rules, regulations and complexities that come with attending a show meant learning a new language and a new business model for them, one that doesn’t always seem transparent and logical.

Confused by Trade ShowsFor example, navigating your way through the exhibitor manual can be daunting. Recall the first time you read through that manual and attempted to complete those forms. It’s a nightmare. At one point, I asked Convergence if they knew how much electricity would be provided for their booth, which was the largest space in the show. Had we not asked, they would have had just enough juice to power a Crest Spinbrush or a cell phone charger.

Even for us, there were surprises like the move-in and move-out schedule. Except for Convergence, everyone had a 10 x 10′ (but more on that in a moment). We built them a 10 x 20 Visionary Designs Hybrid Exhibit with two computer counters along the front aisle. All packed into a small crate. You can imagine our surprise when we noticed that the move-in was limited to 5-7 p.m. and that there were no drayage services! This important fact was not shared with them when they paid for their sponsorship. Maybe show management thought that they could conjure up a display using a magical incantation and then levitate it into their show space. 🙂

Anyway, I am not beating anyone up here. In reality thanks to DWA Tradeshow Service (the general contractor) everything came together very nicely. And Convergence was the class act of the show by having a custom hybrid exhibit with tension fabric graphics, counters, lighting, and carpet. Everyone else had banner stands, posters hanging from the pipe and drape, or a pop up. They were the McMansion on a street of manufactured houses. Convergence really stood out as the title sponsor, which brought them lots of leads. The owner told me that he expects to recoup his investment many times over and put much of the credit on their “presence” at the show.

Please share your example(s) of helping a First Timer with their first trade show experience. What did they learn (or not learn) and how did those experiences influence how you assist other First Timers. I know you “old timers” have many humorous, painful, and interesting stories to pass along to the Classic Distributor Network.

Have a safe and restful weekend.

–Kevin Carty

http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

The $500K Question: Word on the Street — July 11th thru July 15th

July 17th, 2011 1 COMMENT
Winning the Lottery

Word on the Street by Kevin Carty

What You Would Do if You Won the Lottery?

I remember a couple of years ago when Powerball was up to some crazy amount like $280 million. Or how someone from a small town in Washington State won Mega Millions for $380 million. If you are like me, you always wonder, “What would I do if I won the lottery?”

There are the obvious answers like pay bills, buy a new house, make sure all your kids, relative’s kids, and friend’s kids get money for college. Or you could be like my step-dad who seriously had a plan. Which caught me off guard because he is a real no nonsense guy, yet he seriously had it all planned out as if he had already won. And he only plays the lottery when its over 100 million dollars because then and only then does it seem logical to buy a ticket. We all know people like that. Heck, I am one for that matter. For some silly reason, a meager 50 million dollar jackpot is not worth $1. 🙂

But let’s shift gears a bit and put this into a more practical scenario.

What would you do if you came into work on Monday and there was a $500,000 check made out to your business waiting for you to deposit? It was not for a job or for anything other than for you to invest into your business. What would you do with it? How would you spend it? Really think about it. It may not be a lottery windfall, but it is a substantial amount of money. How would you get the biggest bang for your buck.

My answer comes from from something I heard on a reality TV show called Shark Tank. In the episode, there was an entrepreneur with an already successful product and business. It was a no-brainer for any of the potential Shark Investors to invest in. Until they started asking some tough, thought-provoking questions. You see, the product was already successful and doing quite well at a 200% markup. Yet the business plan, should entrepreneur get the investment funds, was to make a lower cost/lower margin version of this niche product in order to bring it the larger market. So the investment dollars would go towards developing a mass market version.

The Shark Investors all started saying no to the opportunity because, in their wisdom, they realized that the entrepreneur was missing the big picture. Meaning, he already had a great niche product that reaped a better than average profit margin. So, why not take the investment dollars and grow those sales by broadening the sales footprint, whether by hiring more regional sales reps or creating a better web presence for people to access the product. As one investor said and I paraphrase, “In the end, I would rather have a 1.5 million dollar niche business/product that sells for a 200% profit margin than a 3 million dollar business that produces a 25% margin.”

Which leads me to what I would do if I had the $500,000 to invest. I would invest in Human Capital such as Sales Reps, Designers and PM’s. And of course Marketing personnel.

The thought being, we already have what I would consider some of the best products and production capabilities, including all the CNC technology you could want. Along with that, we have a solid reputation as a good company and a great place to work. We are a company that firmly believes in the power of relationship sales backed by great product lines. So I would invest in the Human Capital to help grow the business:  Designers to keep us on the leading edge of design, Sales Reps to increase visits with distributors, and Project Managers to fulfill the sales process and to continue to improve the customer experience. And Marketing folks to create additional education and web-based tools for distributors.

So . . . take the challenge. If you suddenly had $500,000 to invest in your business, what would you do with it? Would you invest in people, technology, showroom displays, or something else. Share your plan . . . And flying to Las Vegas and putting it all on the roulette table doesn’t count. This isn’t a Chevy Chase movie.

Have a safe and restful weekend.

–Kevin Carty

http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

When Imitation IS NOT the Sincerest Form of Flattery

July 13th, 2011 3 COMMENTS

Magellan MOR VK-1078

Under the Heading of “Are You Friggin’ Kidding Me?!”

This week, we received a booth for storage, which is a service we offer through our Exhibits Northwest division. Like normal, we assembled it to determine if there were any issues. Now, here’s where it gets really interesting.

The display was built by ‘Blue” (and you know who I mean). Frankly, we have a great deal of respect for “Blue.” They have been market leaders for over 20 years in design, marketing, and product innovation. They know trade show marketing, and they know how to sell design. As a leader, you expect them to be trendsetters, not imitators. Certainly, you don’t expect them to copy iconic designs from other manufacturers. That wouldn’t make sense. They are “Blue,” and “Blue” doesn’t even acknowledge that there are other system manufacturers. But I digress.

Over three years ago, Classic Exhibits introduced two distinctive display designs, both in response to the recession. The designs were the Magellan Miracle and Magellan MOR. These designs were intended to offer customers a sexy hybrid look, but at a more affordable price than upscale hybrids like Visionary Designs. There were fewer bells and whistles, but the Magellan kits included large format tension fabric graphics, curved metal, monitor, and counter options. These designs have been successful because they are engineered well, they assemble quickly, and they pack in portable roto-molded cases with die-cut foam packaging.

Too often, success breeds envy (or so we’re told) and the itch to imitate that success is often overpowering. Well, the display we assembled, as you can tell by the photo, bears an uncanny resemblance to the Magellan MOR VK-1078 and VK-2099.

Our first response was to be angry at “Blue” for copying our design. But, then we examined the display more closely and got really, really pissed off. It’s one thing to copy a design. It’s another to copy a design and butcher it. We felt sorry for their customer who went to “Blue” with a Classic rendering and the hope of a lightweight, easy-to-assemble, and attractive display . . . but got this.

At the risk of giving our competition a leg up, we’ll share with them what they got wrong.

  1. The Magellan MOR’s design is based on a smooth lightweight aluminum profile with a horizontal S-curve. We use the MODUL Z 45 extrusion. The metal should frame the graphic, not compete with it. The “Blue” design uses a large 50 mm grooved square profile, which is both physically and visually heavy. We hesitate to use the term unattractive. It’s not. Instead, think of it as an awkward teenager — no longer a cute child and not quite a confident adult.
  2. When you bend metal, the bending can create roller marks or cracks in the clear anodizing. Since you don’t want a customer who’s spending $8K or $16K to receive a less than perfect display, you have to re-anodize or powder-coat the metal. Yes, it’s more expensive, but it’s the right thing to do. Guess what didn’t happened to this display? Yep!
  3. Portable displays are supposed to be easy-to-assemble, which is why we designed the Magellan (and the Sacagawea and Perfect 10) with knobs. While a few components may still require the hex key tool, such as counters or base plates, the goal is to make it easy and intuitive. We do. Our doppelganger twin did not.
  4. Here’s an easy one. Graphics should fit. There’s a reason they’re call “tension fabric graphics” not “shower curtain graphics.”
  5. Finally, make it easy for show labor to assemble and disassemble it. When they don’t understand how something should assemble, they use a sledgehammer when a screwdriver would be appropriate. Or in this case, they used a drill and a hammer again and again and again.

Next time, just ask us for assistance. While we won’t deny that we’re proud of our designs and our engineering, we’d much rather know that a customer got a display they’ll love for years and years, even if it’s not built by Classic Exhibits.

Happy Exhibiting!

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

*********************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100.

What’s Going On?: Word on the Street — July 4th thru July 8th

July 10th, 2011 COMMENTS
What's Going On

Word on the Street by Kevin Carty

Lots of Exciting News

This week, I’d like to recap some recent press, promos, and blogs. There’s a lot going on in the world of Classic. We’re relentless . . .  but that’s one of the many reasons you love us (and why we love you).

Recently, Classic Exhibits/ClassicMODUL participated in a feature article for Exhibit City News. The article was an interview with three manufacturer representatives about aluminum extrusion trends. Take a look and tell us what you think. It’s more interesting than the topic would lead you to believe.

http://www.classicexhibits.com/tradeshow-blog/?p=5545

If you missed it, we have a groovy Summer of Love promotion going on right now. Otherwise know as the “Booths with Benefits” Special.

Get a FREE 22″ LCD Monitor with the purchase of any Sacagawea Hybrid unit with a workstation between now and August 31, 2011. Yeah Baby Yeah!!

If you would like the “native” file of this promotion so you can re-brand it and send it to your customer email list, you can download it from this location. Now is a great time to build excitement for those fall shows.

http://www.classicexhibits.com/tradeshow-blog/?p=5526

And lest we forget . . .  Lt. Colonel “Big Daddy” Reid Sherwood (inside joke) was recently featured in a great piece by Jeff Abramson from MaxYourImage on current Exhibit Trends. Very well done and spot on!


MaxYourImage: New Display Ideas from Reid Sherwood

Classic Exhibits participated in an Open House at Atlantic Exhibits in Philadelphia in early June. We weren’t content to collect business cards from the attendees. Instead, we decided to collect jokes. The winning joke won an Amazon Kindle. To see a compilation of the best and lamest jokes, view the YouTube post.

Finally, you might enjoy reviewing a timeline of Eco-systems Sustainable Exhibits, created by Eric Albery, the VP of Marketing and Business Development. The timeline highlights many of the important events that have shaped Eco-Systems, including the development of many eco-friendly first materials and product lines.

Eco-systems Timeline

The Eco-systems Sustainable Visual Timeline

Have a safe and restful weekend.

–Kevin Carty

http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

Exhibit City News Article about Aluminum Extrusions

July 6th, 2011 COMMENTS

Engineered Aluminum Extrusion

Aluminum Extrusions Offer Few Limitations
Written by Exhibit City News

Not all aluminum extrusions are equal. Some have limited uses, flexibility and structural weight tolerance. But no matter what vision an exhibit designer has for the layout of the booth, there is an engineered aluminum extrusion that can help bring it to life.

Exhibit City News recently interviewed three trusted sources in the extrusion industry to get a comprehensive look at the benefits, trends, and technology that make up this growing segment of exhibit design.

Speaking on behalf of ClassicMODUL, a supplier of aluminum extrusions that offers comprehensive design and engineering support, is Mel White, vice president of marketing and business development.

Representing Octanorm USA, a leader in the extrusions market since the company was founded in 1968, is Norm Friedrich, president.

Our final industry professional, Xavier Decludt, is the president of AGAM Group, a worldwide supplier of aluminum modular display systems.

ECN: What are the benefits of using an extrusion-based exhibit construction system?
Mel White, ClassicMODUL: Unlike a traditional portable/modular system or custom (wood-based) exhibit, extrusion exhibits have few, if any, limitations in construction, appearance and modularity. Plus, they play nice with existing “systems” or custom-built displays as either a component or as structure. Most engineered extrusion systems include hundreds of aluminum profiles, from square to ovals, and from round to rectangles. The sheer flexibility allows designers to create large architectural structures that either showcase or minimize the aluminum structure.

Norm Friedrich, Octanorm: The benefits are numerous and depend on each company’s individual needs. Over the past 20 years, these aluminum systems have developed into design programs rather than construction elements. The variety of angles, curves, connections and accessories are so extensive it allows for custom design even when budgets are tight.

Xavier Decludt, AGAM Group: Extrusions can be used to implement any design or feature element can be imagined and recent design trends are making it a sought after solution for the modular industry. Extrusion can be integrated into existing material and be added on for a larger booth. Another major benefit of extrusions is a much lower operating cost for material handling, labor and freight.

ECN: How has the integration of fabrics/graphics changed over the last five years?
Friedrich: We’re not fabric experts, but we certainly know that the print quality on fabric has improved dramatically over the years, making it an excellent choice for large format graphics. What was once dull and grainy is now crisp and clear. Aluminum extrusion provides an ideal framework for fabric and has become the material of choice for many of those who are searching for a large dynamic presence with reduced weight and cost.

Decludt: Many conventional graphics are being replaced by silicone edge graphics (SEG) and new extrusions are always in development. Fabric is lightweight, durable and portabe, which reduces the amount of metal that is visible. When fabrics are folded, they take up less storage space. When this is combined with the slim profile of extrusions, exhibits become a lot easier to handle.

White: There have been two significant trends, both from Europe. Fabric graphics are getting bigger and those graphics are increasingly SEG. There has been a gradual shift toward showing less aluminum without losing the benefits of aluminum structures, particular in island exhibits. The same trend can be seen in signage. Whether backlit or non-backlit, event and tradeshow signs are shifting to fabric. It’s lighter, more durable, and as color vibrant as direct print.

MOD-1276 iPad Kiosk

ECN: What new products and design solutions is your company offering?
White: You can’t be on the cutting edge right now without a variety of SEG profiles and SEG designs. We offer 15 unique profiles that allow clients to build anything from small signs to large islands using silicone edge graphics. Our new SEGUE design line includes over 30 exhibit designs, which shows that SEG can be affordable, sexy and portable/modular.

We’re seeing the integration of traditional custom components into extrusion designs in trade show, retail and event applications. Retail applications are booming, and retailers are looking for answers that allow for modular flexibility where they can redefine the space every six months rather than every five years.

Kiosks integrating iPads, cell phones, readers and other technologies have been in demand. We’ve created extrusion solutions for all these.

Decludt: Pliko is a no-tool folding frame that features a minimalist design and clearly defined edges. The 108-inch by 92-inch graphic area maximizes graphic exposure and the slim frame structure virtually disappears.

We also have a new FH 1490 extrusion system that can accommodate graphics inside and outside the cubes. If you hang such cubes, you double your graphic exposure without any additional hardware costs, and if you suspend such cube, your free valuable floor space is available for product presentation and customer interaction.

We have also developed the FH hybrid system, which has the ability to use a fabric frame or convert it for to a hard panel without acquiring new aluminum.

Friedrich: Extrusion systems in general have evolved tremendously over the years and we are all busy creating new solutions to keep designers on the cutting edge. At Euroshop and Exhibitor this year, we introduced 21 new products. These include new and innovative ways of providing shelving, attaching LCD monitors, creating walls, building lightboxes, etc.

ECN: How is business and demand for your extrusion-based exhibits?
Friedrich: We have felt the effects of a weak economy just like everyone else but the demand for extrusion based exhibits seems to be quite steady. While many are re-using the properties they already own (one of the side effects of a material that lasts forever), it shows a lot of creativity on the part of business owners by making the most out of a product while keeping investment at a minimum. What better way to remain competitive than by using your existing inventory in new and exciting ways?

White: Excellent. Classic Exhibits and ClassicMODUL Aluminum Extrusions offer clients two distinct business models. This has allowed us to tap into demand from two unique avenues.

We’ve learned that location matters when it comes to ordering aluminum extrusions. As a result, we’ve established metal depots in three U.S. locations: Portland, Ore., Cheshire, Conn., and Birmingham, Ala. MODUL aluminum extrusion is also readily available throughout Europe and the Middle East.

Decludt: Based on demand for our extrusions, we can tell that the industry is turning around.

ECN: How has technology affected the extrusion industry?
Decludt: We have invested heavily during the past three years in building, machinery, equipment and software. We are one of the very few manufacturers able to offer a wide array of services to the trade, with more than 50 machines under one roof. Our customers come to us with unique design requirements to stand above the crowd, and we are able to respond quickly and efficiently to most of their challenges, giving them the competitive edge needed in today’s market place.

Friedrich: Technology has certainly has a positive impact on aluminum systems because they are so adaptable. The latest technologies in graphics, audio, video and lighting can easily be incorporated into these systems. I think it’s important for people to realize that aluminum systems are designed as a means to incorporate custom elements and technology falls into that category as well.

White: You adapt or you die. Obviously, LCD and plasma screens are commonplace in nearly every display, from table tops to islands. The trick is to create solutions that do more than simply hold a monitor. We’ve designed workstations, kiosks, counters and displays that integrate monitors into the overall visual presentation. The pace has quickened. When something new comes out, such as the iPad, for example, you can’t wait. You have to design multiple solutions, see what appeals to your customers, and then adapt and refine those solutions.

ECN: Can an extrusion system be used to build just about any design a client is looking to create?
White: No question at all!

Decludt: Extrusions are not always the best solution to a custom design, but the modularity of Aluminum Systems reduces dramatically design and engineering costs, and time to market is essential – only a modular system in aluminum achieves that.

Friedrich: I may not be the best person to answer this question, but my completely biased answer is “of course!” We see a lot of crazy concepts in our engineering department and most of the time, we can find a solution that does not compromise the integrity of the design. The only time we may run into issues is with regards to structural integrity. But as long as everyone is open to some additional support either overhead or in the form of bracing, we can usually overcome those issues as well.

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com