For all the Parrotheads out there, you will recognize the blog title as a lyric from the Jimmy Buffett song, Island. But islands are something we have been seeing both awake and in our dreams over the past six weeks.
With each New Year, there comes a rush of business for the upcoming spring shows, and this year has been no different. Except, for the number of Island Exhibits we are quoting and ultimately building. So far this year, we have had several islands ship every single week. About half are total “ground-up design” and half are existing island kits with modifications.
Great news and a lot of fun.
So what does this mean? What is this an indicator of? Well while I am not Carnac or Kreskin or any sort of Chief Economist, but I do know what it feels like. It feels like another positive economic step in the right direction in this slow turn of the economy.
Your clients are speaking with their pocket books, and they are saying “It’s time to get back to a fully functioning marketing program.” That includes more aggressive and expansive trade show marketing.
Many of the islands are for Fortune 500 and larger companies. Companies that pre-recession were doing much larger island presentations. So this would be a good indicator of the “paced” approach companies are taking. Jumping in with both feet, but jumping in somewhere between the deep and the shallow end while trying to grow responsibly.
Although this can be a frustrating pace for some, I applaud it actually. It’s nice to see companies of all sizes taking the same approach many of us are taking with our businesses. Call it “wait and see”, call it “careful optimism,” call it whatever you want. I view it as responsible.
We all have our thoughts on the “politics” of our nation. But someone said to me back in November something that stuck in my head. “We all need to quit looking to the government, the Dow, the media, or anything else about how we manage our businesses. We need to manage our business based on what happens with our customers and what needs to happen inside the four walls of our buildings. Focus on our our own P&L’s and market our companies in diverse ways regardless of what is happening.
And I really think in large part a lot of businesses are doing just that. Just look at our customers. They are participating in more shows and doing it with new properties. Maybe not as big as before, but still with big impact.
I want to thank you for the positive start to 2013. We had an amazing January, and we have you to thank for that. So thank you for sending your orders our direction.
We look forward to serving you and your clients in 2013. It’s been an EPIC start.
Hope you had a restful and fun weekend with your loved ones. Be well.
Join us for Classic’s Quarterly Town Call Webinar on Tuesday, Feb. 12. There will be a review of 2012, predictions for 2013, and an overview product trends. Panelists include Kevin Carty, Mel White, Jim Shelman, Reid Sherwood, Jen LaBruzza, and Eric Albery (Eco-Systems Sustainable Exhibits). Expect a lively Q&A/Discussion with Distributors.
What’s the most stressful experience for an exhibitor at a trade show? It’s not the show, the exhibit fabrication, or the dismantling. It’s the exhibit installation. Even the most seasoned trade show warrior knows to expect a few surprises… like unfamiliar show hall regulations, new labor partners, or freight damage. Just when you thought you’ve seen everything, something unexpected happens that requires you to pull a rabbit out of your hat.
If none of that ever happens to you, congratulations! No need to read anymore. But for the rest of us, here’s some practical advice from those of us who have dropped a crate door on our foot more than once. Or forgot to complete the electrical order. Or still don’t know the difference between a decorator and a rigger. Fortunately, we’ve learned just enough to give you some pratical advice.
The Key to Efficient Exhibit Installation
PPQ – Planning, preparation, and questions. If you take away anything from this article, it’s that PPQ will (eventually) make your life on the show floor much much easier. A lack of PPQ however will (at best) cost you money/sales and (at worst) get you fired. Trust me, you don’t want to get fired because you didn’t take your role as the company’s trade show coordinator seriously. It will haunt your dreams and remain in your permanent record for the rest of your life.
PPQ will save you time, money, and an aneurysm. Here’s a list of 15 tips that will help avoid common obstacles that can waste time and drive labor costs through the roof. As you’ll see, there’s a theme here — PLAN AHEAD! Do it right and you’ll come in under budget and get a pat on the back from your boss.
15 Tips for Successful Exhibition Install and Dismantle
Nothing you’re about to learn falls under the category of Rocket Science. It’s mostly common sense, once you know it’s common sense. 99% of the time common sense advice came from someone who did something stupid or you did something stupid and learned your lesson. That’s the basis of common sense. Not all of the 15 Tips below will apply to every situation, but at some point, you will personally experience every single one.
1. Selecting an Exhibit Installation Partner
Many exhibitors don’t realize they have labor options for their exhibit installation. They default to the general show contractor’s labor pool. Consider an Exhibitor Appointed Contractor instead. These are independent labor companies, generally with offices in major trade show destinations like Chicago, Orlando, Las Vegas, and New Orleans. As independent labor providers, their goal is to earn your business long-term. You benefit from a consistent partner who knows your exhibit and your trade show needs, much like having a car mechanic who knows the history of your vehicle. This will reduce your stress level and save you time and money over time.
2. Prioritize Early Communication with Your Exhibit Installation Team
Communicate early with the lead on the Installation and Dismantle (I & D) team by scheduling a call prior to the set-up to discuss the details & your expectations. Ideally a month in advance but even two weeks before the show is fine. And be sure to send set-up diagrams, booth orientation (direction), and graphic layout orientation ahead of time. If you skimmed over that last sentence, then read it again. It’s VERY VERY IMPORTANT!
Exchange contact information in case something unexpected comes up so that all parties can get a hold of one another.
3. Ensure All Necessary Installation Tools and Equipment Are Arranged
Be sure to arrange for the necessary tools and equipment with your labor provider or show contractor (# of ladders and heights? Genie lifts needed? Banding tools and supplies for client pallets or equipment?). At the same, get a small toolbox and purchase supplies you may need at the show. This can include several screwdrivers, pliers, vise grip, allen tools, a small saw, hammer, and tape measure. In addition, the following may come in handy: Velcro, electrical tape, magic marker, laminate paint marker, Tide Stain Stick, clean microfiber cloths, and a basic first aid kit.
4. Detail Your Electrical and Power Needs
Send your I & D provider copies of your electrical order and a grid layout detailing the location (and specific power needs) for each drop. Again, be sure that the grid layout indicates the surrounding booth locations to ensure the booth is being oriented properly.
If the show forms about your electrical needs don’t make sense to you, that’s OK. Not everyone understands amps and watts. However, the show contractor who handles those orders will usually walk you through it if you contact them. After you do it two or three times, it will make perfect sense.
5. Confirm Flooring and Signage Installation Plans
Same thing with your flooring. Double-check to make sure your flooring has been scheduled for installation prior to your set-up. Be sure to send copies of your carpet and/or flooring order to your I & D company. If there are delays at the show site, they can act as the advocate on your behalf. Your flooring plan should include any electrical wiring requirements under the flooring.
6. Conduct Pre-Setup Checks for a Smooth Start
If possible, ask that your I & D company — the day before the set-up — check to see that the electrical and flooring have been installed correctly and that your booth is clear of crates and show materials. No one wants to pay for “dead time” where you’re waiting for the flooring to be installed or your crates to be delivered.
7. Provide Comprehensive Assembly Documentation and Visuals
Print and email copies of line drawings, renderings, and staging photos of your exhibit design. Also, include hard packets of this information in your exhibit cases/crates, so there are plenty of copies for the I & D team to use. Make sure you understand the assembly process too. It’s one thing to have instructions. It’s another thing to fumble through them during installation. Your goal should be efficiency and confusion is the enemy of efficiency.
8. Label Every Component Clearly for Easy Exhibit Assembly
Every exhibit component should be labeled and have a corresponding reference to your assembly instructions. That’s the responsibility of the exhibit builder or manufacturer. Your responsibility is to ensure that happens and to hold their feet to the fire. The number one complaint by I & D labor is confusing instructions and poorly labeled components.
9. Share Booth Assembly Tips and Tricks for Complex Components
Make notes and take photos to help describe any little tricks, tips, or special attention details for assembling any of the more complicated components.
10. Review Trade Show Booth Setup Expectations and Order with the Team
Ideally, you would review the installation with your labor provider several weeks before the installation. In addition, schedule a brief meeting with the I & D team right before the setup begins to review your expectations for the day; show them your set-up diagrams and photos so they can visualize the finished product.
Spend a few minutes on introductions. Don’t be shy about asking questions and requesting advice from the labor crew. The meeting demonstrates you want to get it right, and that you are personally invested in the success of the installation.
11. Address Team Performance to Maintain Exhibit Standards
If you find that a member of the I & D team just isn’t performing to your minimum standards, you have the right to request a change. It happens, and the best time to address it is when it happens, not two or three weeks later. Can it be uncomfortable? Yes, but you’re paying for a service and (within reason) the work and the worker should meet acceptable standards.
12. Feedback on the Exhibit Installation Services
No one wants a frustrating installation experience. Not you. Not your labor provider. Clear, tactful, and respectful communication during the installation should be your #1 priority. But there are times and situations where some topics are best handled either off the show floor or after the show. Take the time to share your thoughts, both positive and negative, with your labor provider. They want feedback on your experience, especially an Exhibitor Appointed Contractor. Their business depends on repeat business. Knowing how they can meet your needs on future installs makes their job and your job easier.
13. The Union Rules and Regulations at the Exhibition Center
Quick reality check. The union rules and regulations often vary from city to city, even from show hall to show hall. No one expects you to be well-versed on what riggers can do in Philadelphia or electricians can do in Chicago. Your labor partner, however, knows those regulations. And they are expected to follow them. You may be OK with some of them and be angry about others, but when you decide to exhibit in Boston (for example), you agree to abide by those rules. Feel free to whine and complain if it makes you feel better, but you don’t have the authority to rewrite the union contract.
14. The Dismantle is Just as Important as the Install
There’s so much stress associated with the installation, we tend to forget that the exhibit has to be dismantled in 2-4 days. You shouldn’t. While it goes faster than the installation, the dismantling is equally important. Ideally, ask for the same labor crew during the dismantling as you had at the installation. That way, there’s no learning curve. Secondly, do a quick huddle-up just like you did 4 days earlier to set expectations and get everyone on the same page. Finally, don’t cut corners when repacking the components. The final product should be identical to what arrived, if not better. That will reduce any possible damage and make your life easier when you have to do this all again.
15. Become a Member of The Exhibitor Advocate
If you want to be a more successful exhibitor and have suggestions about how to improve the trade show industry, then join The Exhibitor Advocate. It’s free.
The Exhibitor Advocate amplifies the voice of exhibitors to ensure the enduring success of exhibitions and events by collaborating with all stakeholders to promote and cultivate open communication, consistent standards, and industry best practices.
In addition, The Exhibitor Advocate promotes consistency, accountability, and predictability in all event industry engagement opportunities. It advocates for:
High-quality, specific buyer data, metrics, and leads
Economical, more predictable exhibiting costs
Improved audience engagement and increased ROI through multiple channels
Simpler rules and pricing models with fewer restrictions
Being considered valuable members of the exhibitions and events community — experts, thought leaders, and peers
Elevate Your Presence with Expert Trade Show Exhibit Installation and Dismantle
In the beginning, the installation and dismantling process can be challenging. There’s confusing jargon, inconsistent regulations, and too much and too little information. However, the importance of planning, communication, and utilizing professional services for successful exhibit installation and dismantle cannot be overemphasized. In the end, control what you can control. Don’t miss deadlines. Ask questions. And consider working with an Exhibitor Appointed Contractor.
For 30 years, Classic Exhibits has been designing and building creative custom solutions for our Distributor Partners and their clients. As the largest private-label exhibit designer and builder in North America, we have the unmatched capability, capacity, and creativity to create 3D projects ranging from 10 x 10 inline displays to 60 x 80 double-deck islands.
Throughout the year, we feature some of our most exciting trade show designs at a special price or with bonus features. Click Here for the Exhibit Specials Gallery. See the specifics for each one in the Design Description.
Four Amazing Specials:
Save on Select Visionary Designs Islands
Get Port\Land iPad Kiosk Cases at a Promotional Price
Bonus Savings on Magellan Magic Hybrid Displays and
Free Lycra Case Wrap with Select Quadro EO Pop Up Displays
See the individual kits below for details. Be sure to check back frequently. We often add trade show displays based on feedback or demand.
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Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.
Mel and I often speak to new employees regarding their first impression — be it on the phone or in person. Sadly for some, the first impression is their “best,” and it’s all downhill from there. But for others, that first impression is meaningful, and every interaction, every contact thereafter continues to reinforce that positive connection.
This week’s blog was to be about the amazing month we just had. Instead, I want to talk about someone who left a great first impression with me almost 13 years ago . . . and it only got better from there. Sadly, that person passed away this past Thursday. And my heart wants to share my grief about her death and my joy at having known her.
On one of my very first sales trips many years ago, I traveled through New York and New Jersey. During that trip, I will always remember my first stop at Cadence Exhibits in New Jersey very fondly. Cadence is a Classic Distributor, owned and managed by Greg and Marge Isbrecht.
You might say the location was memorable, and it was. It was located on an older Army base and weapons depot. So during my meeting, I literally heard shells exploding, which was new for me. It was one of my very first “solo” sales presentations of a fully loaded 10 x 20 Intro Fabric System. It was Ghost Gum Frontrunner with an Emerald Frontrunner stripe along the base. Funny how I remember certain things in such detail. At the time, it was the Cadillac of Fabric Panels Systems, when fabric panel systems were still big sellers.
Marge and Greg Isbrecht at TS2 in Philadelphia
Anyway, my presentation was clumsy at best. I walked in with all the confidence in the world, then began to sweat and shake from nervousness. Clearly a case of the jitters and the constant exploding that shook the building didn’t help. Yet both Greg and Marge made me feel totally at ease, stepping in to help me present to them! We connected, and it was nice to have a veteran of our industry, like Marge, show so much patience and kindness to a newbie like myself.
About a year and half later, give or take a few months, I was diagnosed with cancer. And while I had all the support anyone could ever ask for on the homefront, some people in the industry really took a personal/friend approach with me as well. They called to check in frequently during my treatments, and sent care packages and notes along the way.
Marge was one of those special people. I must have received at least 10 letters from her over three months while I was undergoing chemo. All of which was encouraging, prayerful, and meant a ton to me.
Sadly, Marge, after being diagnosed with a very rare form of lymphoma over the holidays, passed this past week.
Someone said in an email earlier this week that “all of us need to slow down a little and make sure that we take the time to care for one another and prioritize.” I appreciated hearing that, and am thankful for having known Marge and that she called our industry home for as long as she did. She certainly left a lasting impression with a young, very green, wannabe sales guy many years ago. One that I will forever be thankful for.
My thoughts and prayers are with Greg, who lost a loving friend and wife of so many years, and their daughter Jessica who is a great example of the mother she had.
Thanks for listening and be well. To read her obituary, please click here.