Trade Show TalesBlog

Posts Tagged ‘Trade Shows’

Trade Show Planning: A Step-by-Step Guide

November 17th, 2023 COMMENTS
Trade show planning

We all know the expression, “If you fail to plan, then plan to fail.” Which, if we’re honest, isn’t always true. Some projects don’t require much planning. Trade shows, and in particular trade show marketing and exhibition, do require careful and systematic planning to be successful.

Yet, there are companies that devote less time to their trade show planning than they would to a 4-year-old’s birthday party. 

It’s nuts… especially when you consider the cost of trade shows and the lost opportunities when trade show planning is handled haphazardly. But you’re not that person, right? You want your trade show program to be professional and financially successful, which is why you’re reading this article. 

The Importance of Trade Show Planning 

Trade show planning is crucial for businesses to maximize their return on investment (ROI) or return on objectives (ROO). A clear and comprehensive plan ensures that companies maximize their sales opportunities while minimizing costs (and stress). 

Any “live event” can be unpredictable and trade shows are no exception. However, what’s often described as “unpredictable” by some exhibitors, like shipping, labor, or show services, is more often the result of poor planning. Everyone and every company that provides services to exhibitors understands that communicating deadlines, pricing, timelines, and expectations makes everyone’s job easier. They don’t want surprises any more than you do. 

Regarding what size exhibit to buy or rent, as a general rule, a 10 x 10 booth is sufficient for a small business. At 100 square feet, you can accommodate at least four people at once, two staffers and two attendees. Consider a 10 x 20 for a medium business and islands for a larger business. The size of the booth, however, depends on your goals and products. At a trade show, size matters, but it should complement, not dictate your exhibit marketing goals.

Trade Show Event Planning: The Basics

Assign one person to be in charge of timetables and scheduling. Assign another person to draw up the trade show budget and define the marketing goals. This person will have to account for the cost of renting or buying a booth, the cost of accessories such as literature racks, as well as travel expenses. Travel expenses will vary depending on the location and duration of your stay. If you decide to rent, you should expect to budget:

  • 25% on renting your booth space
  • 20% on design and graphics
  • 15% on electrical, cleaning, and drayage
  • 10% on shipping materials to and from the trade show
  • 10% on press kits and pre-show promotions
  • 20% on staffing, travel, and other miscellaneous expenses


If you decide to purchase an exhibit, you will want to work with a professional exhibit designer. Most exhibit distributors have a designer on staff or rely on their exhibit manufacturer to supply design and rendering services. You will need to follow the rules and regulations on booth design for your particular show as well as observe basics such as fire, electrical, and safety codes and provide wheelchair accessibility. Rely on your exhibit designer who understands these requirements.

trade show event planning

Trade Show Planning Guide: Key Steps to Success 

By investing in comprehensive trade show planning, businesses can maximize their chances of achieving their goals, generating new leads, building brand awareness, and securing new business opportunities.

Define Clear Goals and Objectives: Without clear goals, it’s impossible to measure the success of a trade show participation. Thorough planning helps identify specific objectives, such as generating leads, increasing brand awareness, or launching new products.

Develop a Strategic Budget: Trade shows can be costly, so creating a detailed budget is essential to avoid overspending. Planning allows for accurate budgeting for booth space, staff expenses, travel, accommodation, and marketing materials.

Design an Engaging Booth: The booth is the company’s face at the trade show, so it needs to be visually appealing, informative, and functional. Planning ensures that the booth design aligns with the brand message and effectively attracts visitors.

Prepare a Pre-Show Marketing Campaign: Trade show success often hinges on pre-show marketing efforts. Planning allows for strategic campaigns to generate interest, drive traffic to the booth, and schedule appointments with potential customers.

Train Your Staff: Trade show staff should be knowledgeable about the company’s products or services and well-prepared to engage with visitors. Planning ensures that staff is trained on sales techniques, lead capture methods, and answering common questions.

Establish Lead Capture and Follow-Up Systems: Effective lead capture is crucial for converting trade show interactions into future business opportunities. Planning involves setting up systems to capture leads digitally or on paper and establishing a follow-up process to nurture those leads.

Measure and Evaluate Results: After the trade show, it’s important to evaluate the results and identify areas for improvement. Planning facilitates the collection of relevant data, such as lead generation, booth traffic, and customer interactions, to measure the success of the event.

trade show planning guide

Trade Show Management: Ensuring a Smooth Experience 

Who is trade show management? It’s less straightforward than it appears. At most shows or events, there are three management teams, each with different responsibilities. Knowing who does what will make your life considerably easier if you encounter issues or simply need answers to questions. 

Exhibition, Convention, or Show Hall Management:  Every exhibit hall or event venue has a team that handles sales and marketing, schedules shows, maintains the facility, and negotiates contracts with unions, food vendors, and janitorial services. They are responsible for the management and success of the building. For smaller shows, meetings, or events, they may even serve as the show management. 

Show Management:  Whether it’s a local boat show or the annual trade show for the American Cardiology Association, the “show” is owned and managed by a company or an association. They are responsible for everything associated with the show without necessarily handling every activity. For example, they identify the location for the show and negotiate space and services with the facility management. They also contract with a General Show Contractor to handle drayage, electrical, pipe and drape, signage, labor, etc. However, the show management devotes much of their time to marketing the show, developing education sessions, scheduling speakers, creating social events, soliciting sponsors, and registering attendees and exhibitors. 

General Show Contractor (GSC); Most exhibitors interact primarily with the General Show Contractor and often confuse the GSC with both Show Management or Show Hall Management. As mentioned before, the GSC handles a variety of functions for exhibitors, depending on the show. These may include moving and storing freight, electrical services, cleaning, labor, sign rigging, rental furniture, and in some cases even renting exhibits. The GSC has a contract with Show Management and when an exhibitor hits a wall resolving a problem with the GSC, they should contact Show Management, who typically has a temporary office in the show hall. 

The Exhibitor Advocate:  The Exhibitor Advocate is a non-profit advocacy group that provides exhibitors with education, resources, and assistance with trade show challenges. They’re not show management nor are they at the show. Instead, they are a valuable partner who can help exhibitors address challenges and prominent pain points to ensure your events remain a valuable and irreplaceable marketing channel.

The Exhibitor Advocate’s mission is to amplify the voice of exhibitors to ensure the enduring success of exhibitions and events by collaborating with all stakeholders to promote and cultivate open communication, consistent standards, and industry best practices.

trade show management

Seamless Exhibit Planning with Classic Exhibits! 

Successful trade show marketing doesn’t happen by accident. There’s always a strategy and a plan. The key is identifying the right strategy and executing the right plan. For over 30 years, Classic Exhibits has been a reliable source of expertise for new and seasoned trade show marketers. 

The Classic Exhibits Distributor Network includes over 200 exhibit houses and display professionals in North America. Find success on the trade show floor with an exhibit that reflects your marketing message. For more information, see www.classicexhibits.com and explore Exhibit Design Search or request a meeting with a Classic Distributor Partner.

Classic Exhibits Products + Services Summary Sheet

November 6th, 2023 COMMENTS

For years, we’ve joked that Distributors often describe Classic Exhibits based on their last order. We build “custom exhibits” or “portable displays” or “charging solutions.” Or we’re a “rental provider” … Which makes Jim Shelman very, very happy.

It’s not unusual to hear, “I didn’t know you did fill in the blank.” Which can be as simple as iPad Stands or as comprehensive as Sustainable Exhibits.

Core Products + Essential Services

To address this, we created a downloadable Products and Services Summary Sheet. Does it include EVERYTHING? No, but it’s close enough for fill in the blank.

If you’re wondering why there’s not an unbranded version, the answer is simple. This document is for you (Classic Distributors), not end-users. Franky, we don’t care if they know what we do. We only care that you know what we do. And now you do.

Please take a moment to download it. Let us know if you have an questions.

Classic Exhibits Products and Services Sheet
Classic Exhibits Products and Services Sheet

For 30 years, Classic Exhibits has been designing and building creative custom solutions for our Distributor Partners and their clients. As the largest private-label exhibit manufacturer in North America, we have the unmatched capability, capacity, and creativity to create 3D projects ranging from 10 x 10 inline displays to 60 x 80 double-deck islands. 

Find success on the trade show floor with an exhibit that reflects your marketing message. For more information, see www.classicexhibits.com and explore Exhibit Design Search or request a meeting with a Classic Distributor Partner.    

Finding My Way into the Trade Show Biz and My First Sales Call

September 25th, 2023 COMMENTS
Harold Mintz, Regional Sales Manager

I was recently asked to share memories of my very first sales call. I had to blow the dust off many layers of memories to find my way back to the early 80’s.

People usually find their way into our industry via two different paths: your family member owns an exhibit house in which you spend your youthful summers schvitzing away in a sweltering shop (I’m looking at you, Nick Carty!) or like most of us… you trip into it by accident.

For me, it was accidental. Please allow me to share some snippets from the early chapters in the Book of Harold.

First Job. First Big Mistake.

Fresh out of college, I somehow managed to get a gig as a copywriter at a local ad agency. I was writing 5 ads a day/5 days a week — TV, radio, newspaper. I wrote all the ads. Whatever the client or my boss asked for, I wrote it.

One day my boss says, “We have a new client (The Washington Times newspaper). They need to see some radio copy. Go write me five spots by the end of day.” As he was leaving my office, he tossed out one more instruction… “Don’t be funny. This is a serious client who is attempting to plant a serious flag. Don’t be funny.”

Sounds simple enough, right? Five ads before the end of the day. No funny. Gotcha. But here’s the problem. After doing my research on this new daily paper, I honestly felt they could use some humor to get people’s attention.

So after penning five straight (rather boring) radio spots, I decided to do one more… for extra credit. And it was funny. Really funny. Might have been one of the best ads I’d ever written. I was quite proud of it actually. So, when I went into my boss’s office that afternoon, I presented the five assigned “not funny” ads and proudly placed my extra credit copy right on top of the stack. MISTAKE!

This is the boss who showed me the door. Notice the hat? The Washington Times

He began to read. After a few seconds, he balled up the copy and tossed it into the trash can. There was no way he’d read the entire ad! My young and inexperienced emotions bubbled to the surface and before I could zip my lip, out it came… “FXQZ You!”

After he stopped laughing, he said, “Okay. You know you’re fired, right?” He continued, “And just a suggestion, it’s probably not a good idea to say ‘F You’ to your next boss.” 

My Next Job.

Harold Mintz
Who the heck would buy anything from this head of hair?

I was once again on the streets looking for a job. I sent out resume after resume. Bupkus. I even got my hair cut (at my father’s strong suggestion).

After a month of scouring the want ads, one of my buddies said, “Why don’t you go see my brother? He owns an exhibit house, and he’s looking for someone to write a client’s annual report.”

An exhibit what??!! Didn’t know. Didn’t care. I was out of work and needed money. I booked the appointment.

I was hired and after six weeks, I completed what I’m sure remains one of the world’s most boring annual reports ever written.

But during those 6 weeks, I noticed odd things around the shop and I had questions. Lots of questions.

“What’s that?”

“That’s a piece of moon rock. We’re making a display for the Smithsonian.”

“What’s he doing?”

“He’s a calligrapher. He’s illuminating (hand penning) diplomas for Mt Vernon College.”

“What’s he doing?”

“He’s a sign painter. He’s painting posters for the local department store.” (Listen youngsters — Vinyl machines didn’t always exist. Before Gerber made the first vinyl plotter/cutter, all signs were either hand painted or silk-screened.)

This all looked like great fun! So I asked if there was a permanent spot for me on the Blair, Inc Team. There was. In sales.

Sales? No kid that I know says, “When I grow up I wanna be a salesperson. Ewww!” But I needed the job. I didn’t know it at the time, but Scott Jackson, owner of Blair, Inc had just given me my first sales gig in the trade show industry. (By the way, Blair, Inc is still kicking butt in Northern Virginia, currently enjoying 72 years in business.)

So there I was — young, inexperienced, and probably not much more knowledgeable about trade show exhibits than my future prospects. Although I had tagged along on a few sales calls with my boss, I didn’t feel like I was prepared to go solo yet. Doesn’t matter. The call came in, and I went out.

My First Prospect

All I knew about the prospect was that they were an engineering firm and that they were a two-hour drive from our shop. I arrived about half an hour early. Always good to be early. But I screwed up the time. The appointment was set for 2:00 pmNOT 3:00 pm.

I walked in thinking I was 30 minutes early, but in reality, I was 30 minutes late. No time to visit the restroom to unload the 20 ounces of coffee I had been slogging down.

I was ushered into the conference room where there were seven men staring at me. Remember… I’m a rookie. Instead of starting by asking the questions I now know are critical to capturing a prospect’s needs, I proceeded to make my presentation all about my company, my team, and ME. After about 10 minutes of non-stop blabbing, I finally pulled out my newfangled “pop-up exhibit.”

Nomadic Display’s corporate headquarters was just down the road from Blair, Inc and they had recently given us some demo Instand frames to show clients. I popped open the frame and the room full of engineers went nuts. They immediately jumped up and said, “Do that again!” At the time, nobody had seen Ted Ziegler’s pop-up technology before. They were astounded and wanted to know everything about it.

There was time when pop-up technology was astounding to everyone who saw it. Revolutionary!

No longer nervous, I taught them how to open it. They were sooooo into it!

I told them everything I knew about “Instand pop-ups,” which took all of two minutes. But they were engineers and started asking me questions. Lots of questions…

“Can the shelves hold 30 pounds?” “Sure.” No they can’t. They don’t even HAVE shelves.

“Is it reconfigurable?” “Of course… Don’t be silly.” Liar!!!

“Can we get it by Friday?” “Absolutely.” Nope.

They couldn’t have been more excited, and I couldn’t have been more worried. I spent the return two-hour drive freaking out. Oh my gosh! What if they actually BUY this display and find out it that it can’t do ANY of the things I’d promised?!

I needn’t have worried. Never heard from them again. As impressed as they were with the technology, they had also detected my rookie-ness on display and had decided to go with a more seasoned (smarter, more knowledgeable) salesperson.

I wasted their time and mine. I crashed and burned on my very first sales call — badly. But I did learn some big lessons.

Lessons Learned

1. Get There Early – Never, ever, ever be late for a meeting. Get thereearly. Get their WAY early. But never be late. In Hollywood I learned this ditty… “If you’re early, you’re on time. If you’re on time, you’re late. If you’re late, you’re fired.”

2. Engineers – I know it’s stereotyping, but in my experience, engineers tend to like details. All the details. They also tend to want to put WAY too much copy on exhibit walls that nobody will ever read except maybe other engineers.

3. IDK — If a prospect asks you something that you don’t know the answer to, say “I don’t know!” Tell them you’ll find out and get back to them ASAP. And then find out and get back to them ASAP.

The Family Business

I mentioned up top about the two ways that people find their way into our industry: by family or by accident. While reminiscing about my early career, I realized that most of the companies that I’d worked for were all family houses:

Blair, Inc – son-in-law took over from father-in-law

Shy Greenspan, Founder of Blair, Inc and Scott Jackson, my boss and still the Owner of Blair, Inc.

Nomadic – daughter took over from father

Susan Mintz, Judy Watson (daughter) and Ted Zeigler (father and inventor of the Instand and the self-locking pop-up technology) and me.

HW Exhibits – son took over from father

Howard and Scott Walode

Last week, I was in Texas and had the pleasure of sitting down for a cup of coffee with Danny Kent/5D Show Services (https://5dshowservices.com/). Danny’s dad, Rick Kent and industry icon Larry Crumlish started The Exhibit Store in Dallas many, many years ago. Danny shared with me how he spent his youth at The Exhibit Store learning from the ground up. It was emotional for both of us listening to him wax poetically as he reminisced about the early days and people no longer with us.

For all those who swam into our industry via their family’s gene pool, good for you.

And for all the rest of us who found it by accident… how lucky are we?

–Harold Mintz (harold@classicexhibits.com)

If Hotels Were Run Like Trade Shows

July 10th, 2023 COMMENTS

A guest approaches the reception desk at a hotel and says to the desk manager, “Hi. I’d like a room for a week, perhaps longer.”

“Sure,” replies the desk manager. “Will it be a single, double, or suite?”

“A single is fine.”

“Great. For a week, the price is $17,000. You’ll have access to the room for 8-10 hours per day. ”

“Pardon me?” says the guest. “I don’t think I heard you correctly. I can only use the room for part of the day? What’s that all about? And what’s the deal on the price?”

“The price is the price. It’s non-negotiable. For security reasons, we limit access to your room. You wouldn’t want someone wandering into your room when you are not there.”

“Aren’t there locks on the door?”

“Oh no!” explains the desk manager. “You can lock your valuables in the dresser or closet, but the room doesn’t have a door.”

“Odd,” says the guest, “but I’ll take the room.”

“Do you have any luggage?”

“Of course. It’s outside. I’ll go get it.”

“That’s not allowed!” shouts the desk manager. “We have a contractor who does that. They’ll get your luggage, bring it to your room, and remove it when you leave. It will cost between $3000-$15,000 depending on how much luggage you have and how much it weighs. Please pay the contractor directly for this service. Not me.”

“Anything else?” says the guest. 

“Of course. Sheesh! It’s like you haven’t stayed at a hotel before. We have several contractors who specialize in unpacking and packing, including assembling your bed. You can choose the contractor you prefer. I’m assuming you’ll want electricity, a television, Internet, water, and cleaning services. Those are all separate fees from separate contractors.”

“So, the room doesn’t have a bed?” asks the guest.

Hotel Room
I’m assuming you’ll want electricity, a television, Internet, water, and cleaning services. Those are extra.

“Don’t be silly,” says the desk manager. “How would we ever know what type of bed you want? Only you know that. Although we’re happy to rent you a bed that’s been used by other guests for years. For all the services listed, you can expect to pay an additional $36,000.”

“To be honest with you, I thought this would be simple. I have a big deal to close this week, so I guess I don’t really have much of a choice. Does the hotel at least have a morning breakfast?”

“Absolutely. Here’s a menu and price list. Please note that bottled water is $8, a large cup of coffee is $12, and a sausage biscuit is $20. Also, if you bring any food to your room, we’ll charge you a fee.”

The sausage biscuit is $20 or two for $36

“Well, I’m here so let’s get started,” says the guest. “By the way, if I decide to stay another week, when do I need to let you know.”

“Well, that’s complicated,” responds the desk manager.

“We only rent the property for a week. Then another company rents it next week. It changes all the time. You’ll have to start the process all over again if you decide to stay longer.”

“To be honest with you,” says the guest. “From the perspective of the customer paying the bill, this seems like a crazy way to run a business. And insanely expensive! Why would anyone stay at a hotel more than once?”

“Habit mostly. Guests who understand the process start by creating goals and a strategy for making money while they’re here. Others, like you my friend, arrive without a clue and probably will never come back. Which is fine. There’s always someone who needs a room for a week, even if they don’t know why. May I have your credit card? You may want to give me two or three since we’re likely to hit your limit.”

**************************************

Classic Exhibits Inc. designs and manufactures portable, modular, hybrid, and custom exhibit solutions, including Symphony Portable Displays. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

Trade Show Staffing: Assembling the Right Team

June 30th, 2023 COMMENTS
Trade Show Staffing

Trade show booth staffing should be easy. Tell the sales team to go to the show. Then invite someone from marketing or perhaps a go-getter from customer service. Ignore accounting, engineering, operations, and senior management. Easy peasy. And yet…

Consider this. Trade shows are expensive, chaotic, overwhelming, and confusing. They’re also an excellent venue for introducing products and services, meeting new clients, and generating business. Getting it right requires setting goals, creating a strategy, completing a  list of tasks, and bringing the right team. The team matters. 

Unfortunately, most trade show booth staffers don’t have a clue why they’re spending 5-6 hours a day for three days in their company’s exhibition booth. Fortunately, it isn’t hard to create an All-Star Booth Staff. It simply takes planning, communication, and discipline. 

Key Considerations for Trade Show Staffing 

Trade shows are a battlefield with winners and losers. On that battlefield, strategy and implementation outperforms brute strength every time. What are the goals? Is everyone clear about them? At a minimum, there should be a strategy and planning “booth camp” meeting before the show. Then, there should be alignment meetings every day before the show opens. Some companies even have meetings after the show hall closes to review leads, answer questions, and prepare for the next day.

When it comes to your trade show staff, you get what you tolerate. When you expect more, your team will rise to the challenge. Set clear expectations, communicate your goals, plan your strategy, and manage the environment, the days, and your post-show communication. It’s not easy, but your team (and your boss) will sing your praises when it’s “Go Time!”

8 Key Responsibilities for Any Trade Show Booth Staff 

  • Generate Leads
  • Collect Data
  • Build Relationships
  • Promote Your Brand
  • Increase Sales
  • Improve Customer Service
  • Create a Positive Reputation
  • Learn about Customers, Competitors, and the Industry 

Trade Show Booth Staffing Rules 

Staffing is only as complicated as you make it. Let your trade show objectives guide you when making decisions on who to bring and how to achieve those objectives.

Rule #1: Knowledge 

Not every booth staffer needs to know everything. Collectively, however,  the team needs to know everything and know who’s the expert about every subject. The expert should be able to answer questions about that topic, as well as explain the features and benefits of your products or services.

Rule #2: Goals

Set clear goals for your booth staff. What do you hope to achieve by participating in the trade show? Then provide your staff with training on your products or services. This should include a thorough overview of your offerings, as well as any recent updates or changes.

Rule #3: It’s Not Over Until It’s Over

Provide your staff with feedback throughout the training process. This will help them to identify areas where they need improvement and make sure that they are on track to achieve their goals. Pre- and post-show staff meetings keep the team focused on the goals and address any concerns. 

Rule #4: Explore 

It’s not just about what’s happening in the booth. Give them time to explore the show floor, check out competitors, discover new suppliers, and meet with attendees at social events. 

Rule #5: Have Fun! 

Attending a trade show should be fun, and trade show booth staff training should be a positive experience for everyone involved. Make sure to create a relaxed atmosphere where your staff can learn and grow.

trade show booth staffing

What to Look for in Trade Show Staff 

Who should be there? That’s easy. Bring employees who know the products or services, who have charismatic people skills, who are personally invested in results, and who participate in pre-show planning or post-show implementation. Two out of four doesn’t cut it. A trade show isn’t a vacation. It’s a strategic investment. Your sales team may check all those boxes, but don’t be afraid to look for superstars in other departments who want to be at the show, understand the products and services, and will WOW! attendees. 

In any pack, there are always the stragglers, the injured, and the just plain stupid. You can ignore them and allow them to be food for your competitors, or you can deal with the problem. The staffer who arrives late sweating tequila and lime, reeking of three cups of espresso, better have a good reason, like entertaining your key client until 4 am. Same with Susie Smartphone or Standing-on-the-Sidelines Sam. This isn’t a soccer tournament for 8-year-olds where everyone gets participation ribbons. It’s a competition where sales, money, and jobs are on the line. Everyone has to pull their share. At tough love companies, the Susies and the Sams get sent home via Greyhound with loose change for vending machine sandwiches.

Trade Show Event Staffing: How to Prep Your Team for Success 

What they know is important. What they do with that knowledge is critical. You want the information dream team in your booth. Whatever the question, there’s someone there who has an answer, can get an answer, and lives to share that information. 

Just knowing stuff isn’t enough. Each staffer must capture every sweet, savory nugget of information the attendee shares. Everyone thinks they’ll remember that game-changing conversation from Day 1. By Day 3, they couldn’t tell you their own spouse’s middle name even if you gave them the first three letters.

Trade shows are exhausting physically and mentally. There is zero chance you’ll remember the details even if you have an eidetic memory. Honestly, the lead retrieval system doesn’t matter. What matters is having a system your group understands and follows. You can’t be a namby-pamby about this. There should be consequences for not adhering to the information capture process.

Trade Show Staffing Strategy & Consulting with Classic Exhibits! 

Booth staff training is an important competitive advantage. Yet, most companies ignore it or simply go through the motions. It’s not automatic. The same energy that went into designing the exhibit, creating the graphics, completing the forms, and arranging the travel and lodging should go into training. It doesn’t happen on its own and well-prepared exhibitors will always own the show floor over their lazy competitors. 

Classic Exhibits has been designing and building solutions since 1993. We’ve been honored as an Exhibitor Magazine Find-It Top 40 Exhibit Producers and an Event Marketer Fab 50 Exhibit Builders multiple times. Along with numerous Portable Modular Awards. 
With over 200 Distributor Partners throughout North America, there’s a Classic representative close by to assist with any project. Contact us today whether you need an inline rental display, a double-deck island exhibit, or a contemporary kiosk rental. At Classic, we’re not just different. We’re better.