Trade Show TalesBlog

Posts Tagged ‘marketing’

Newer Entries »

Pajama Jockeys

June 10th, 2012 Mel White 6 COMMENTS

“When all you own is a hammer, every problem starts looking like a nail.”  Abraham Maslow

Let's Build a Rocket Ship!

It Should be Humiliating . . . For Everyone

What I’m about to discuss will make some of you really mad and some of you really, really happy. I’m not sure whether to point the finger at the trade show industry, manufacturers, distributors, or exhibitors.

Over the years, I’ve written about trade show marketing from multiple angles. I don’t pretend to be an expert. Unlike you, I’m not on the front lines working with clients, nor am I attending a dozen trade shows every year. On the other hand, I have the luxury of seeing your projects and hearing about your orders from you, our designers, and our project managers.

What I’ve learned is that trade show marketing is tough. There are some easy answers, like clear, attractive graphics that address a problem and training your staff how to work a show, but most answers are not so simple. They require in-depth conversations with clients about what they want to achieve, who is their customer base, what is their budget, and what are their overall marketing goals. To get there requires forming a partnership where each side shares information and learns from one another. That takes time and trust.

PJ’s and Dabblers

That said . . . from time to time I run into what I’ll call “Pajama Jockeys” (or PJ’s) in our business. Now, let me qualify this before I get myself into too much trouble. I have no issue with Pajama Jockeys. Their business model works for them. It’s uncomplicated, straight-forward, and often cost-effective for their customers since their low overhead allows them to sell on tighter margins. The same can be said for “Dabblers.” Dabblers are small sign shops that list trade show exhibits in their bag of tricks.

I’ve found that Pajama Jockeys and Dabblers know enough to sell banner stands and basic pop up displays. Occasionally they’ll add Outdoor Displays to their mix. PJ’s are most often home-based businesses with one, perhaps two employees. They have a website, but not a showroom. Nothing gets shipped to them . . . ever! They know their products, and in general, they have satisfied customers. It’s a model that works. Products are sold, customers get what they order, and someone has a job and a business.

That should be enough, right? But it’s not. I’m always surprised when I discover the following:  a) They’ve never been to EXHIBITOR (or TS2 when it existed), b) They never attend trade shows, c) They are perplexed by terms like “modular,” “hybrids,” “silicone edge graphics,” and “cam lock construction,” and d) All their products come from one or two suppliers that pull boxes from shelves and print graphics. Their suppliers don’t build anything. And in many cases, don’t attend industry trade shows either because they don’t believe they’re worthwhile.

It’s Either a Profession or It’s Not

Now we’ve all been in this business long enough to know that most clients come to us with little to no knowledge about trade show marketing. Many are going to a show for the first time, or they are replacing someone who used to handle trade shows for the company. Nine times out of ten, the new person may understand marketing, but trade shows are a mystery. These people need guidance. So where do they turn — the web. The web is a glorious thing . . . if you do your research and explore all your options. Too often, we click whatever is on Page One, look at a site or two, and then start the buying process. That’s scary. We all know the path of least resistance is tempting. This site has hundreds of choices, most good, some really expensive. This other site has 25, all at prices that my boss will love.

"Booyah! That's four sales in the last hour."

I’d love to believe that the Pajama Jockey takes the time to consult with their new client. In other words, what are they trying to achieve, what have they done in the past, has it been successful, what’s the budget, etc. But, honestly, when every other customer wants a $99 banner stand or a $599 pop up, you learn not to ask too many questions. It complicates things, and it’s not financially viable or your model. It’s easier to be a clerk than an exhibit consultant in those circumstances.

The Proof is in the Pudding

Just last week, I attended a two-day show in Portland for a regional association. There were perhaps 130 exhibitors, all in 10×10 spaces. On principle, we work through distributors, but our local IT provider asked if we would work with them on a booth for this show. We agreed since they have been good to us over the years. We rented them a VK-1032 (iPhone) after meeting with them several times, reviewing their objectives, making recommendations, and then introducing them to a graphic designer with a background in trade show graphics.

I walked the show on the last day. How can I say this tactfully? I was embarrassed to be in the trade show business. Wobbly banner stands, broken pop ups, vinyl banners hanging from the pipe and drape, and something resembling shelving from Big Lots. Now this wasn’t a local arts and crafts fair or a home improvement show (which are often very creative), but a professional show. What kept crossing my mind was . . . “Did anyone consult with them and advise them of their options. Where did they buy this stuff?” Our client, on the other hand, told me, “We had 10 times the business we’ve ever had.” Why? Because their message was clear, the booth was professional looking, the accessories were appropriate, and they trained their staff.

Now, I’m fully aware that you can lead a horse to water but you can’t make it drink. Some exhibitors are going to make poor decisions based on stubbornness, budget, or stupidity. That’s their prerogative. What worries me is this:  Are these new exhibitors getting bad advice or no advice because the tool box they turn to consists of a hammer and nails? They don’t know any better, and the options they are offered are both inadequate and counterproductive.

Which brings me back to my earlier point. Who’s to blame here? I want an easy answer because that would make is simple. But it’s not simple. Yes, I hold PJ’s and Dabblers responsible for clerking rather than consulting, but we’re all culpable when we focus on the transaction rather than the interaction. In our haste to close a sale, we do a disservice to our customer when we fail to behave as exhibit consultants and professionals. That said . . . I know from experience how painful and frustrating it can be to care more about your client’s success than they do. But, that doesn’t excuse us from trying each and every time even if  they select a $99 banner stand and a $29 literature holder for their annual industry show.

I’d enjoy hearing your thoughts . . . just count to 10 before hitting the enter button on your keyboard. 😉

— Mel White

http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

*********************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

Tags: , , , , , , , ,
Posted in Mel White, Trade Show Exhibit Tips | 6 Comments »

How to Win a Gold Medal at Your Next Trade Show

May 21st, 2012 Mel White COMMENTS

Stand on the Podium

Yeah for Me!

The Sochi Winter Olympics is just around the corner. We love watching the competition — who wins, who loses, and the  inspiring stories about athletes who participate but do not win a gold, a silver, or a bronze medal. Athletes want to win, even if they know it’s a long shot, so they plan, prepare, and train for a chance to stand on the podium. No one prepares for the Olympics just to win a participation trophy.

Trade shows are no different. For anyone new to trade show marketing, here’s an important tip no one’s ever going to share with you (except me). You can waste LOTS and LOTS of MONEY participating in trade shows if you don’t know what you’re doing. I don’t care how smart you are. You are going to make mistakes. Lots of them, but the key is to minimize them from the get-go. The trick — learn from the folks who have already made those mistakes and who have stubbed their toe(s) more times than they want to be reminded.

Here’s what they’ll tell you.

#1. What’s Your Goal. Why are you participating in a trade show? To build the brand, increase sales, meet new customers, find new markets. All are legitimate reasons to exhibit at a show. Bad reasons . . . Going on a whim, because it sounds like a good idea, or because your dog Rex tells you to go (What a bad boy!). Without a goal you have no way of measuring your success. Get a goal. Write it down and share it with your team. Then and only then should you consider trade show marketing.

#2. What’s Your Budget. If you say, I don’t know then fold up your tent and go home. The number doesn’t matter, except as a baseline for what you can and can’t do. It’s all relative. $10,000 will get you one thing . . . . $250,000 will get you something else.

Visionary Designs VK-1319

#3. Do Some Preliminary Research. It’s easy. It’s called Google. Is it going to confuse you? Hell yes. You’ll see stupid numbers like $79 for a banner stand and $1.5 million for a custom exhibit. Imagine walking into a new car lot not having seen or driven a car before. You need a point of reference, but you don’t need to be an expert. That’s impossible. You just need to get a sense of what’s on the market and how much displays cost. That’s it.

#4. Work with a Seasoned Exhibit Professional. Why? Why not! I’ve never met anyone in this business who wants a customer to buy the wrong display. You’ve got a budget, right? That will narrow the choices. During the initial meetings, an exhibit consultant will spend more time talking to you about your goals, your message, and your shows than they will about what display to buy. The display is important, but it’s simply a tool. They want you to succeed. Then you’ll come back and buy more. Yippee! It’s a win-win.

#5 What Shows. Now you may already know which show(s) you must attend. Every industry has a trade show. That’s the first step but hardly the only step. Are their other shows you should attend because you want to expand into other markets? How about local shows where all you need is a table top display or a pop up. Ask your vendors which shows they attend. Or use one of many online tools like the www.thetradeshowcalendar.com. Or, here’s a thought — ask your exhibit professional to assist you.

#6. Plan, Plan, Plan. I know. It’s boring. But, apart from identifying your trade show marketing goals, nothing is more important. You need to put in the work. You need to complete the required paperwork on time. You need to conduct pre-show marketing to get potential clients to your booth. You need to create a project list and check and double-check every last detail. You’ve heard it a million times, but this time it’s true:   Fail to plan, then plan to fail. Planning makes the difference between pouring money down a rat-hole and complaining that trade shows don’t work and becoming the next CEO of your company. Well, that may be a little exaggeration (but not much).

#7. Who’s Going to the Show. Working the booth is neither a punishment nor a vacation. It’s a job. There’s no in-between. The folks who work the booth have to understand that. They must know the products and services, possess outstanding customer service skills, and be willing to meet clients before, during, and after the show. They must know the difference between entertaining clients and a felony. They must understand the distinction between social drinking and detox. If they don’t, no matter how charming they are, leave them home.

#8 Train Them. Yes, train them. Before the show, meet with your team and review the goals, the schedule, and the products

Bazinga!

and services. Who handles which product line? Who’s the expert on specific services? Who greets clients as they enter the booth? How do you plan to handle leads? Are there meetings and presentations in the booth space? Who cleans in the morning? Who cleans in the evening? How do you handle competitors who enter your booth? There’s a lot of questions and situations that can happen during a one to three day trade show. Do not leave them to chance!

#9. Leads. Treat them like a credit card. You never know if the limit is $500 or if you found an American Express Platinum with no limit. There are really three keys to managing leads. First, qualify the lead and take lots and lots of notes. You may think you have an eidetic memory, but trust me, unless you are Sheldon Cooper on The Big Bang Theory, you don’t. All the details you capture only increase your odds exponentially of making a sale. Knowledge is power on the trade show floor. Second, review the leads with the team at the end of the day. Don’t leave the booth and head for the bar UNTIL you’ve reviewed every single lead. Those that need immediate action should be handed to the right person that day. Third, they are sales leads, not confetti. Too many companies treat them like scraps of paper which can be tossed at the end of the show. How you treat leads tells the potential customer everything about your company.

#10. Post-show Analysis.   All too often, when the show is over, the show is over until next year. Big mistake. We learn from our successes and our failures. The trade show team should conduct a “post-show” review within a week. These ideas need to be captured and recorded so the lessons learned can be implemented at the next show. Even better, meet with your trade show consultant as well. He/she can offer advice based on their experience with other clients and show you how you can improve your trade show marketing and save money.

Don’t be shy. Put in the effort and plan ahead and you will be standing on the podium wearing a little gold.

— Mel White

http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

*********************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

Tags: , , , , ,
Posted in Mel White, Trade Show Exhibit Tips | No Comments »

When Trade Shows Don’t Make Sense

October 11th, 2011 Mel White 7 COMMENTS

TradeshowI’m about to become a heretic. Get those $6 bottles of convention hall Aquafina and Dasani ready. It’s the closest thing we have to holy water.

Since the mid-90s when I fell into the trade show biz, I’ve been conditioned to believe that every organization benefits from a well-planned trade show marketing program. It doesn’t matter whether it’s a Fortune 500 Goliath operating on seven continents or a three person non-profit in Elizabethtown, KY. Trade show marketing, when executed properly, is an efficient tool for finding new customers, spreading a message, introducing new products, and solidifying a campaign. And even as virtual trade shows have gotten more chatter, those of us “in the know” know that Face-to-Face Marketing trumps Face-to-Space (as we call virtual trade shows) every time.

To be honest, I need to take off the blinders. Trade shows do not make sense for every business. It may not fit their business model or growth plans. Or, they may not have the internal capacity or skill to plan and execute a strategy. For these folks, participating as an exhibitor would be a waste of time, money, and resources. That doesn’t mean that they shouldn’t attend trade shows. For some companies, attending rather than participating makes far more sense.

So, let’s take a moment to explore this idea and determine when trade shows, as an exhibitor, does not make sense.

1. Capacity: If you are one of those fortunate organizations that has more business than you can handle, then priming the pump at a trade show would only exacerbate the problem. You need solutions on how to handle existing business, and there are any number of shows for that.

2. Growth Restrictions: Some companies, and some non-profits, simply do not want to grow or are unable to expand for financial or personnel reasons. They don’t foresee their organization getting any larger (or any smaller). Many private practice physicians fall into this category.

3. Skills: Trade show marketing takes time and talent as well as money. Buying a display is not a plan any more than buying a car is a drivers license. Too many companies participate in trade shows without a plan and then wonder why the show wasn’t more successful. Frankly, there are very few unsuccessful shows, but there are lots of unsuccessful exhibitors. If you don’t have the time or the talent to be an exhibitor, then walk the show as an attendee or hire an exhibit house to coach you.

4. Cost:  Trade shows can be expensive, if you know what you are doing. They can be insanely expensive if you don’t. Done right (are you beginning to see a theme?), you’ll more than recoup your investment every time. Done wrong . . . at best, you’ll waste money . . . at worse, you’ll damage your organization’s reputation. If you can’t afford to look presentable, then don’t participate. It’s like showing up at a wedding in cutoff jeans, flip-flops, and a muscle shirt. It’s inappropriate and you’ll look like a duffus.

Duffus Family Crest

5. People: Who you send to represent your organization matters. Some exhibit personnel are lazy or confused. They’re there because the show is in Orlando and Mickey Mouse beckons. When attendees can track them down, they yawn, pick their nails, and scratch. Others have social skills that would make a third-world dictator proud. Still others know just enough to be dangerous. What they share could sink the company because of their lack of knowledge or their discontent with management, co-workers, or the selection in the company vending machines.

6. Management: If senior management doesn’t “get it” and only “tolerates it,” then don’t waste your time. Trade shows demand the attention and the support of senior management. While they may not be able to attend smaller shows, they should always be at the major industry shows — in the booth and greeting clients. A management team that never works the booth doesn’t understand the value of face-to-face marketing.

7. Bad Fit:  Some businesses, non-profits, or government agencies are simply a bad fit for any trade show: local gas stations, state prisons, para-military hate groups, illegal drug dealers, pimps, etc. I’m sure there are lots more, but it hurts my head to think about it.

It’s important to remember that trade shows come in many shapes and sizes. There are the biggies, like the Consumer Electronics Show (CES), medium ones like the National Electrical Contractors Association, and local ones like Home and Garden and Chamber of Commerce shows.

Every year, there are thousands of trade shows. Choosing the right one(s) can be challenging without the guidance of someone who’s been there and who knows the “ins and outs” of trade shows. That’s where a trade show consultant comes in handy. They can advise you of the right shows, the best exhibit design, and how to market yourself. In the world of trade shows, the expression “penny wise and pound foolish” is the mantra of many exhibitors. Don’t make that mistake. If you choose to be an exhibitor, seek the advice of professionals and plan, plan, plan.

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

*********************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100.

Tags: , , , , ,
Posted in Mel White, Trade Show Exhibit Tips | 7 Comments »

Common Marketing Mistakes Can Doom Successful Companies

March 25th, 2010 Mel White COMMENTS
Common Marketing Mistakes

Common Marketing Mistakes

Occasionally, we all need a not-so-gentle kick in the pants about Marketing. Kevin Renner, in an article appearing in the Portland Business Journal, reminds us that marketing is more than brochures, trade shows, and data sheets. Marketing with a capital “M” must be infused in the totality of the organization. Even something as simple as where customers park in company parking lot can make or break a deal. He goes on to explain:

“The biggest sin:  CEO’s don’t understand what marketing is, or what they should demand from their chief marketing officers . . . . Countless executives view marketing as the part of the organization that does the brochures or the trade shows.”

I’d enjoy hearing your comments on this column. See the link below for the article.

http://portland.bizjournals.com/portland/stories/2010/02/22/newscolumn1.html

–Mel White

http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com
Classic Exhibits Network (LinkedIn)

Tags: , , ,
Posted in Mel White, Uncategorized | No Comments »

Word on the Street — November 2nd thru November 6th

November 7th, 2009 Mel White COMMENTS
Word on the Street by Kevin Carty

Word on the Street by Kevin Carty

Great Marketing Or a Sign of Desperation?

I’ve seen a lot of promotions this week that left me wondering if the ads are brilliant marketing or a desperate attempt to pay creditors.

In any marketing campaign, you want to create an offer that entices buyers to act, but your customers shouldn’t smell smoke — like there’s a fire sale in progress. 

For example, I saw an ad for a local car dealer. The dealer was offering to take trade-ins for the high Kelley Blue Book Value — No Questions Asked. In return, you had to buy at least a $20,000 new car. Now, I won’t pretend to understand the car business, but if you do the math, this promotion doesn’t make sense, especially if their customer knows how to negotiate. Let’s say you decide to trade-in your car. The high book value is $12,000, but you know it would sell for $9000 on the used car market. You purchase the $20,000 car. The dealership is, in essence, getting $17,000. Unless I am wrong, the average markup on a new car is 6-7% (based on MSRP). So, based on that, the $20,000 car cost the dealership something like $18,600, yet they sold it essentially for $17,000 once they offload your trade-in, amounting to a $1600 loss.  Even if they did make money on the deal, it couldn’t have been very much.  

I don’t know about you, but I never feel comfortable in that situation. It may make sense at a yard sale where you’re buying knickknacks, exercise equipment, or a cheap bookcase, but when you’re making an investment, you want to make sure your supplier is committed to staying “in business.”

When the Math Doesn’t Add Up 

In our industry, we’re seeing promotions for exhibits selling at prices we would have never thought possible . . . all under the guise of “saving you and your customer money during the down economy.” Yet the same math applies if you understand the costs involved in producing exhibits — whether imported or manufactured domestically.

Maybe it’s just me, but I’m seeing too many promotions where the math doesn’t add up. Frankly, when the “promotion” results in a head-scratching moment, I wonder whether it’s a top-line revenue ploy or whether the product is of less-than-acceptable quality.

Marketing and promotion during a bad economy can be tricky, but it’s important that it doesn’t come across as a last second Hail Mary pass before the clock clicks down to zero.

Have you seen promotions that left you questioning the motivation? I’d enjoy hearing from you about these. What message does it send? Does it matter if, in the end, you (and your customer) are getting a great deal?

Have a safe and restful weekend.

Be Well!

–Kevin Carty

http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

Tags: ,
Posted in Kevin Carty, Word on the Street | No Comments »

Newer Entries »