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What Cats Can Teach Us About Trade Shows

August 7th, 2012 Mel White 2 COMMENTS
trade shows and kittens

Schooled by “The Master”

There’s a bumper sticker from the Humane Society which says, “Who Saved Who?” We are a nation devoted to pets, whether they’re on the farm or in a purse. They learn from us, but we learn from them as well. The other day while watching Animal Planet with a cat in my lap, one on the sofa next to me, and another puking upstairs (it sounded like the world’s worst ventriloquist), I realized that we could learn a thing or two about trade show marketing from our feline companions.

What Cats Can Teach Us About Trade Shows

  1. Cleanliness Matters. There’s nothing more distracting than a dirty or cluttered booth, whether it’s Day 1 or Day 3. You can always spot the exhibitors who are serious about their trade show marketing. They’re in their space two hours before the show wiping down counters, vacuuming, and organizing. And yes, the booth staff needs to be presentable as well. Not lick yourself clean, but clean.
  2. Recognize Your Meal Ticket. Cats know who feeds and pampers them. They devote their attention to that person to the exclusion of anyone who wants their affection but doesn’t reward them. They tolerate those who occasionally give them a kibble, but they’ll spend hours with the person who makes their life better.
  3. Attitude Matters. You knew this had to be on the list. There are “Scaredy Cats” and cats with a “Tude,”  but there’s a fine line between “tude” and “attitude.” Trade show attendees are looking for solutions for their business or organization. To win their business you must be confident and knowledgeable without being cocky or a know-it-all. Smart exhibitors know the difference between being gracious and welcoming (like a cat) versus being obsequious and fawning (like a dog). Don’t be a dog. It’s embarrassing.
  4. Purring Helps. There’s a reason we love a purring cat. Happiness is contagious. Ever walk by a booth and everyone is smiling and laughing. You want to be with them. When we’re around positive and happy people, our stress melts away.
  5. Conserve Your Energy. Trade shows can be exhausting for us desk jockeys. We no longer have the stamina to stand for hours on a show floor. And then there are the meetings before the show and the meetings and entertaining after the show. The days can be long and grueling. Pace yourself. Take cat naps when you can and drink plenty of healthy fluids. And stretch . . . it’s not always pretty, but it feels good.
  6. Eat Well. If there was ever a time to turn up your nose at cheap fast food, it’s at a trade show. Just because it’s right in front of you, you don’t have to eat it. Wait for the good stuff and then indulge.
  7. Get Along with Others. Trade shows can be stressful. There may be occasional spats with coworkers and a little fur will fly, but the key is to forgive and forget. Don’t let that slap-fest over a patch of sunshine turn into a grudge. There will be lots of opportunities to shine. Family is family, even if there are multiple fathers.
  8. Stalk Your Prey. Let’s not kid ourselves. Trade shows are equally cooperative AND competitive. In a dog eat dog world, let the dogs eat one another. You want to be the one stalking your prey without their knowledge and then pouncing. And, depending on your temperament, don’t be shy about playing with your prey before putting it out of its misery.
  9. Hide Your Poo. Things happen at trade shows, but you don’t have to let the rest of the world know. Be sure to cover it up as quickly as possible. We don’t want to see (or smell) it.
  10. Play the Kitten Card. There’s nothing more irresistible than kittens: cute, cuddly, spastic balls of fur. They attract more attention than the snake lady at the county fair. Deep down, every exhibitor wants a “kitten” in their booth, something that attracts crowds. The goal is to find a “kitten” that relates to your product and service. Is it easy? No. But serious exhibitors, those who are relentless about trade show marketing, are always looking for ways to combine flash with substance so appropriate attendees flock to their booth. When it comes to generating qualified leads, they want to be the electric can opener at dinner time.
  11. Land on All Four Feet. Cats manage to land on all four feet. No matter how much we plan and prepare, there will always be circumstances that we can’t anticipate at trade shows — freight, labor, damage, weather, etc. Things happen. But if you keep your cool and tap into the resources around you, you’ll not only survive but thrive. [Thanks to Lisa Shackelford for this tip]

For you dog lovers, here’s your chance to start a new list:  What Dogs Can Teach Us About Trade Shows. I’ll offer #1 and #2 — “Don’t Bite the Hand that Feeds You” and “Loyalty Matters.”

Let the comments begin . . . .

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

*********************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions and engineered aluminum extrusions (ClassicMODUL). Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100.

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Posted in Mel White, Trade Show Exhibit Tips | 2 Comments »

My Predictions for Late Summer and Fall: Word on the Street — July 2nd thru July 6th

July 8th, 2012 Mel White COMMENTS
My Predictions for the Late Summer and Fall: Word on the Street -- May 28th thru June 1st

Word on the Street by Kevin Carty

Gaze into My Crystal Ball

For the past four weeks, while we have been very busy with lots of traditional trade show work, we have also been working a lot on alternative markets we service through some of traditional and non-traditional distribution channels.

And while that is great! I have been looking at the activity over the past four weeks to get an idea of what the next busy season will bring from a trade show-only perspective.

Some Things I have Noticed

Islands seem to be the topic of the day. Larger properties are on the plates of our in-house and contract design teams. In particular, people are looking to even incorporate more ClassicMODUL double decks.

Now, I know that this time of year probably invites more “spec” projects than any other time of year, meaning projects that may not be as “real” as others. But truly, the projects we are working on are more “real” than in the past at this time of year. The number one qualifier of that statement is budgets. They are proper and inline with what an island display costs.

On the inline side of things, “custom” really seems to be the key characteristic.  Visionary Design Hybrids that are far from the typical Sacagawea, SEGUE, Perfect 10 or Magellan. Again, with budgets that are inline with the customer’s vision for their display.

To say this is refreshing for this time of year is an understatement. Traditionally, this time of year, as I mentioned before, we get a lot of “spec” work that may not be totally realistic from a budgetary standpoint. J You know what I am talking about –the 40’ x 50’ island full of tension fabric SEG, ClassicMODUL extrusions, totally customized, and enough A/V to make Disney/Pixar jealous . . . with a $50k budget.

"We met online but haven't met in-person yet. Is there a future for our relationship?"

Five Predictions:

  1. Islands Exhibits will be abundant!
  2. Custom Hybrid Inlines will be the topic of the inline world.
  3. Rentals are not going anywhere. They are still growing at a double-digit pace and a viable option for many clients at fall shows.
  4. Cost-effective Hybrid Inlines have become the replacement for the traditional upscale pop-up and other historic 10 x 10 options. With Sacagawea and SEGUE Sunrise starting in the $4k price range, why would you ever want a pop-up? And this from a company that sells two pop-up lines.
  5. Alternative markets are on the rise. Retail, museum and semi-permanent displays are not only a great fit for what we all do, but they are a viable year-round market with fewer cycles. We may not get the quantity orders, but the prototypes and the custom orders have high margins. Also, what you learn in these markets is often very applicable to the trade show market. See Past Five Days for several recent examples.

How about you? What are the leading indicators in your market? Are there any specific trends you are seeing from your customer base? Please share with other distributors via the comments section.

This is the time of year when I believe we have the greatest opportunity to carve out new trends and develop new products together that will ultimately help our clients trade show and event marketing experience.

Have a great week ahead! I’ll be in Chicago for the Red Diamond Congress.

–Kevin Carty
http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

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How to Win a Gold Medal at Your Next Trade Show

May 21st, 2012 Mel White COMMENTS

Stand on the Podium

Yeah for Me!

The Sochi Winter Olympics is just around the corner. We love watching the competition — who wins, who loses, and the  inspiring stories about athletes who participate but do not win a gold, a silver, or a bronze medal. Athletes want to win, even if they know it’s a long shot, so they plan, prepare, and train for a chance to stand on the podium. No one prepares for the Olympics just to win a participation trophy.

Trade shows are no different. For anyone new to trade show marketing, here’s an important tip no one’s ever going to share with you (except me). You can waste LOTS and LOTS of MONEY participating in trade shows if you don’t know what you’re doing. I don’t care how smart you are. You are going to make mistakes. Lots of them, but the key is to minimize them from the get-go. The trick — learn from the folks who have already made those mistakes and who have stubbed their toe(s) more times than they want to be reminded.

Here’s what they’ll tell you.

#1. What’s Your Goal. Why are you participating in a trade show? To build the brand, increase sales, meet new customers, find new markets. All are legitimate reasons to exhibit at a show. Bad reasons . . . Going on a whim, because it sounds like a good idea, or because your dog Rex tells you to go (What a bad boy!). Without a goal you have no way of measuring your success. Get a goal. Write it down and share it with your team. Then and only then should you consider trade show marketing.

#2. What’s Your Budget. If you say, I don’t know then fold up your tent and go home. The number doesn’t matter, except as a baseline for what you can and can’t do. It’s all relative. $10,000 will get you one thing . . . . $250,000 will get you something else.

Visionary Designs VK-1319

#3. Do Some Preliminary Research. It’s easy. It’s called Google. Is it going to confuse you? Hell yes. You’ll see stupid numbers like $79 for a banner stand and $1.5 million for a custom exhibit. Imagine walking into a new car lot not having seen or driven a car before. You need a point of reference, but you don’t need to be an expert. That’s impossible. You just need to get a sense of what’s on the market and how much displays cost. That’s it.

#4. Work with a Seasoned Exhibit Professional. Why? Why not! I’ve never met anyone in this business who wants a customer to buy the wrong display. You’ve got a budget, right? That will narrow the choices. During the initial meetings, an exhibit consultant will spend more time talking to you about your goals, your message, and your shows than they will about what display to buy. The display is important, but it’s simply a tool. They want you to succeed. Then you’ll come back and buy more. Yippee! It’s a win-win.

#5 What Shows. Now you may already know which show(s) you must attend. Every industry has a trade show. That’s the first step but hardly the only step. Are their other shows you should attend because you want to expand into other markets? How about local shows where all you need is a table top display or a pop up. Ask your vendors which shows they attend. Or use one of many online tools like the www.thetradeshowcalendar.com. Or, here’s a thought — ask your exhibit professional to assist you.

#6. Plan, Plan, Plan. I know. It’s boring. But, apart from identifying your trade show marketing goals, nothing is more important. You need to put in the work. You need to complete the required paperwork on time. You need to conduct pre-show marketing to get potential clients to your booth. You need to create a project list and check and double-check every last detail. You’ve heard it a million times, but this time it’s true:   Fail to plan, then plan to fail. Planning makes the difference between pouring money down a rat-hole and complaining that trade shows don’t work and becoming the next CEO of your company. Well, that may be a little exaggeration (but not much).

#7. Who’s Going to the Show. Working the booth is neither a punishment nor a vacation. It’s a job. There’s no in-between. The folks who work the booth have to understand that. They must know the products and services, possess outstanding customer service skills, and be willing to meet clients before, during, and after the show. They must know the difference between entertaining clients and a felony. They must understand the distinction between social drinking and detox. If they don’t, no matter how charming they are, leave them home.

#8 Train Them. Yes, train them. Before the show, meet with your team and review the goals, the schedule, and the products

Bazinga!

and services. Who handles which product line? Who’s the expert on specific services? Who greets clients as they enter the booth? How do you plan to handle leads? Are there meetings and presentations in the booth space? Who cleans in the morning? Who cleans in the evening? How do you handle competitors who enter your booth? There’s a lot of questions and situations that can happen during a one to three day trade show. Do not leave them to chance!

#9. Leads. Treat them like a credit card. You never know if the limit is $500 or if you found an American Express Platinum with no limit. There are really three keys to managing leads. First, qualify the lead and take lots and lots of notes. You may think you have an eidetic memory, but trust me, unless you are Sheldon Cooper on The Big Bang Theory, you don’t. All the details you capture only increase your odds exponentially of making a sale. Knowledge is power on the trade show floor. Second, review the leads with the team at the end of the day. Don’t leave the booth and head for the bar UNTIL you’ve reviewed every single lead. Those that need immediate action should be handed to the right person that day. Third, they are sales leads, not confetti. Too many companies treat them like scraps of paper which can be tossed at the end of the show. How you treat leads tells the potential customer everything about your company.

#10. Post-show Analysis.   All too often, when the show is over, the show is over until next year. Big mistake. We learn from our successes and our failures. The trade show team should conduct a “post-show” review within a week. These ideas need to be captured and recorded so the lessons learned can be implemented at the next show. Even better, meet with your trade show consultant as well. He/she can offer advice based on their experience with other clients and show you how you can improve your trade show marketing and save money.

Don’t be shy. Put in the effort and plan ahead and you will be standing on the podium wearing a little gold.

— Mel White

http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

*********************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

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“New and Improved” Peek-a-Booth — More Webcams!

May 11th, 2012 Mel White 1 COMMENT

Peek-a-Booth Webcams at Classic ExhibitsThe New and Improved Peek-a-Booth

Peeking just got better. We added another camera in the Purchase Set-up Area for a total of three. Plus, we added two to the Rental Set-up Area. The Purchase and Rental areas are on opposite ends of the Classic Exhibits facility.

If my math skills are correct, we improved your peeking ability by 250 percent (from two to five webcams). There are now three unique angles in the purchase staging area (two facing forward, one facing the backside). The rental webcams both face forward.

The webcams all have pan, tilt, zoom, and snapshot capabilities.

Take a moment to play with Peek-a-booth on Classic Exhibits website. The temporary username and password are:

Username:  classicexhibits
Password:  spring_2012

In the future, please call or email Classic Exhibits for the current password. The password changes periodically for security reasons and bandwidth limitations.

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

*********************************

Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

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Posted in Classic Exhibit Systems, Mel White | 1 Comment »

In the “Old Days” . . . .

May 3rd, 2012 Mel White 4 COMMENTS
Shooting from the Hip (trade show tips)

Shooting from the Hip by Reid Sherwood

It was Better Back When (Except When It Wasn’t)

The trade show market seems to be back, maybe not with a vengeance, but certainly with a nice steady fire. (Yes I know all the fire comments are coming — but hey, I asked for it.) Classic Distributors haven’t complained recently about business, but they have all said, “It’s good, but still not like the old days.”

The “Old Days” are a little of what I would like to talk about here. Please feel free to add to my jaded perception.

In the “Old Days” . . . We had the Luxury of TIME

When I took my first order ever in this industry (circa 1987) from Mary Ann Kenkle at what was then Omni-Craft in South Bend Indiana, she ordered a very simple 6 ft. tabletop with a backlit, silk-screened header. We required six weeks production and needed to have a hard PMT of their artwork. PMT is photomechanical transfer. It typically came in the mail. Today, we have exhibits that look custom, are often available in “8 Days or Less,” and expect that Optima will ship us the fabric graphic in 48 hours.

In the “Old Days” . . . We had CUSTOMER LOYALTY

RFP’s were sent to three companies, and the incumbent was truly a partner. I had a conversation with a good friend and distributor a few weeks back about the fact that there are lots of opportunities out there, but not all are worth chasing. As we continued the conversation, he told me about a RFP that he received that included his company and 13 others. If they are looking at 14 companies, then the buyer really has no idea what the final goal is. Customer LOYALTY is a partnership.

Good Times?

In the “Old Days” . . . We had EXHIBIT DESIGNERS and GRAPHIC DESIGNERS

If you have a computer with Microsoft Paint, then you are a graphic designer, or if you have Google SketchUp, then you are an exhibit designer. I have often heard Mike Swartout, the Design Director at Classic Exhibits, say, “Ya know, that really isn’t a bad design, but they forgot to allow for one critical element…..GRAVITY.”

Sometimes the design can be so complex with curves, layers, great backlit images, and with every bell and whistle that you would find on a Rolls Royce. Other times, a simple Sacagawea 10 ft. exhibit with a nicely done fabric graphic and easy assembly is just the ticket. The difference is in the thought that went into creating the solution. Not how many buttons can you click on your computer and make a pretty picture.

I am sure there are many more, but these are the things that I hear about most often. Please feel free to add on whether they are sarcastic or serious. We welcome all comments (as long as they are safe for grandma’s ears).

Till the next time,

Reid Sherwood
reid@classicmodul.com

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Posted in Reid Sherwood, Shooting from the Hip | 4 Comments »

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