New Additions. New Processes.
Q1 is in the books and Q2 is off to a raging start. We have been adding valuable members to the team over the past seven weeks. You may have already chatted with some, but there are others who are working behind the scenes supporting Project Managers.
As we continue to grow and fine-tune manufacturing, we recognized the need to fine-tune our Customer Service/Project Management Department as well. Growth presents challenges, and anyone who has experienced rapid sales growth knows, you can wait and react or you can plan and perform. Edie Arambula, Wade West, and I took a long hard look at the day-to-day duties of our current PM’s. What were the barriers in their day to day work? What were the tasks that created the bottlenecks completing your projects? Two surfaced: detail drawings (which our PM’s create for Production) and the phones.
In early March, we took the first steps to bolster the Classic Exhibits Customer Service Department and further support the existing PM’s. These steps would allow them to process quotes and orders more seamlessly and with fewer interruptions. In addition, we wanted to create a more systematic detailing process for the orders to Production.
I would like to introduce you to 3 new members of the Classic Exhibits Inc. family.
- Tyson Bolton
- Daniel Olson
- Irina Dorosh
We hired Irina Dorosh first (and before anyone says it, yes, we now have a Katina, a Trina, and an Irina). She was brought into the department to serve as an Administrative Assistant, and our go-to person to answer incoming calls. As well as the phones, Irina has been learning to process small orders and is the personality behind the new “Live Chat” feature on our website. Her impact on the department was felt almost immediately! And her friendly voice and demeanor has been a welcome addition to the department!
Around the same time, we contacted the Industrial Design Program at The Art Institute of Portland in search of two candidates with CAD and design skills. There we met Daniel Olson and Tyson Bolton, both recent graduates of the program and both equipped with strong industrial design and CAD skills. Daniel and Tyson started a few weeks ago and have been training in Production as well as in Customer Service, learning the current products and processes. The entire C.S. Department has played a role, but Wade has been their primary instructor. They will begin in the Setup Department learning the drawing program and applying their skills as they train the first year.
As they learn, they will also be refining our process for delivering production details to Jim (our Production Manager) and his guys in Production.
As you can imagine, we are all very excited to have all three of these talented individuals aboard and part of the growing Classic Exhibits Inc. Family.
Please take a few moments to introduce yourselves next time you call (or “Chat” with Irina). For those attending Shared Knowledge University Training in two weeks, you will meet them face to face
I hope you are having a great start to May like we are at Classic. And thanks as always for your continued support, trust, and business!
Have a great weekend with your families.