Trade Show TalesBlog

From Subzero to Boiling Hot. What’s the Industry’s Temperature?

July 23rd, 2013 2 COMMENTS
Shooting from the Hip (trade show tips)

Shooting from the Hip by Reid Sherwood

Summer is great for golf. Not so much for trade shows.

If there was an exhibit and event thermometer measuring the hot and cold temperature of the industry, it would go from subzero to boiling hot several times a year.

Now before you think this is just my opinion, let me qualify it. I have talked with dozens of distributors and custom houses over the past six to eight weeks, and they all agree. Through May, life was not just good, it was pretty great. We had record months along the way. Sales figures were as good as or better than 2012. I have also spoken with our vendor partners (by vendor partners, I mean wholesalers who do not sell direct). The same thing was true. January to May — WOW!! Then came June and the sound of crickets was deafening.

Let’s look at some potential reasons/excuses for the June debacle.

  1. Many distributors said that they do not have a pipeline of work coming because the pace over the first five months kept them from prospecting. They filled orders, but did not have time to find new clients. That pace required some deep breathing in June. The upside is July, and the pipeline will fill quickly with fall projects and shows.
  2. Cuts in defense spending. Some larger summer shows, such as Inter-Solar, are scaled back. One of our partners said, “We had 13 different projects there last year but only two this year.” You don’t need to be a math major to see the impact.
  3. The harsh reality is that golf is still the fastest growing sport in the world by over 50% and is being played by record numbers of people every day.

Of those three statements only two are true. You can decide which one isn’t. But suffice to say, if you haven’t figured out how to diversify and offer different products or services to your standard customer base or repackage your standard products to other industries or tangent markets, it’s not too late. It is late, but not too late.

Now that the gloom and doom is over, here is the bright side (yes, there is a bright side).

VK-5105 Hybrid Island

We are ALREADY seeing exhibitors planning for the fall show season. Our Design Department requests were up 72% in June over LY. Budgets are freeing up, and businesses are finally realizing that the most important time to market is during “Less than perfect economic times.” Again, don’t just take my word for it. After speaking with various industry vendors from graphics to labor, flooring to furniture, and other exhibit manufacturers, we all think this fall will be very strong.

There is a return to the islands. We are seeing healthier, more realistic budgets for bigger projects, expecting “Wow Factor” design. And if you can deliver, there is success to be had. Nothing is more thrilling to a trade show exhibit salesperson, manufacturer, or other industry vendor than to know that design matters more than ever and that price has finally become the third factor after design and service. One labor company told me they are up 11% in overall business, but 19% in island installs. This may be the best fall ever. And I have lived through some incredible fall seasons.

Even our budget-priced kits (Magellan, Sacagewea, and Perfect 10) are seeing people pushing the design envelope so they perform beyond the norm. That’s refreshing.

Here is a little tidbit in talking with my good pal Mike Sandler at Atlantic Exhibits about the start of the fall season. The topic of technology in shows came up. Not the kind of technology that requires compressed air, but technology to deliver a bigger, faster, stronger more eye-inspiring message than a flat static graphic. Here is the statistic that Mike gave me: “Reid, we walked a small show one day last week. Out of 105 booths 103 had technology in some form to deliver their message.” That is what makes Classic’s solutions so attractive is the ability to incorporate technology at every turn. From iPad kiosks to cell phone charging stations to 70 inch monitors.

Sooo . . .  it is mid-July. The summer doldrums are just about over. Get one more round of golf in before it all breaks loose. It is going to happen fast. It always does.

Let’s make it the best fall ever.

Reid Sherwood
reid@classicexhibits.com

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Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions and engineered aluminum extrusions (ClassicMODUL). Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100.

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SuperNova Lightboxes “JUST DO IT.” Project: Word on the Street — July 15th thru July 19th

July 20th, 2013 COMMENTS
SuperNova "JUST DO IT" Project: Word on the Street -- July 15th thru July 19th

Word on the Street by Kevin Carty

The first image in the slide show below says it all: “NIKE IS A BRAND.” And once again, in partnership with one of our trusted Retail/Corporate Environment partners, we were able to make that brand come to life this week.

Nike, the recognized leader in sporting apparel worldwide, is on the cusp of opening a new Call Center to support their Nike.com website on Monday. And in true Nike fashion, they went all out in the design of their new building space. Classic Exhibits was able to play a small, yet impactful, part of that space.

With SuperNova™ LED Technology in our bag of tricks, we built out the perimeter walls of the entire work space. As you can see from the images, the impact is real . . . real spectacular that is! Normally, I would list all the sizes, fabric, ClassicMODUL extrusion profiles, etc. But this time, I’ll let the photos do what photos do so well.

Nike is a Brand

Picture 1 of 18

Nike Call Center #1

The process, as always, went wonderfully smooth. We started about six weeks ago with the Design Team which included folks from Ivey Performance Marketing, Nike, Jim Ponomarenko (our Production Manager) and me. We reviewed the creative ideas they had, the construction drawings for the space, and then went to work designing the lightboxes to integrate into the space as it was being built.

Timing is always tricky on Corporate Environments and Retail Spaces. Meaning you have to work your part into the existing construction schedule. And again, as is often the case when working with our friends at Ivey, everything timed out perfectly. The installation was completed around noon on Friday (today as I am writing this), just in time for Monday’s grand opening. On Monday, the first 50 employees report to work at the space. Then more follow the following week.

To say we are proud is an understatement. Nike is a brand mavin, and pleasing them and doing their brand justice made us very proud indeed!

Hope you enjoy the images . . . and mentally put these in your hip pocket. Most of your clients have office and or retail spaces as well. Consider what SuperNova™ LED Lightboxes could do for their spaces. What better way to get even deeper into your client’s overall brand experience! See the video of the final installation to see the overall presentation.

Have a fantastic weekend!

Kevin
http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

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SEGUE SuperNova LED Inline Lightboxes

July 18th, 2013 COMMENTS

SEGUE 10 ft. Lightbox | VK-1950

Lights, Camera, Action! For the first time, exhibitors can enjoy the visible benefits of a large lightbox in a portable one- or two-sided display. SEGUE SuperNova LED Lightboxes from Classic Exhibits use a proprietary light system that attaches to the engineered aluminum frame.

10 ft Displays:  VK-1950, VK-1951, VK-1952

20 ft Displays:  VK-2939, VK-2940, VK-2941

With SuperNova, exhibitors can choose between a 10 ft. or 20 ft. exhibit, one or two-sided graphics, in a display that packs flat in a portable roto-molded case. Even the graphics are easy. The backlit silicone edge graphics attach seamlessly into the SEG groove making assembly fast. See video below.

It’s never been easier to get backlit graphics in an inline at an affordable price. Choose between flat and curve frame options, with or without wings. And, in case you are wondering, no air pump is necessary.

Don’t see exactly the configuration you want . . . just give us a call. We’re happy to design a display for your unique marketing goals.

–Mel White
http://www.linkedin.com/in/melmwhite
mel@classicexhibits.com

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Based in Portland, Oregon, Classic Exhibits Inc. designs and manufacturers portable, modular, and custom-hybrid exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

Classic Exhibits has a NEW Chicago Rental Depot

July 16th, 2013 2 COMMENTS

CLASSIC HAS A CHICAGO RENTAL DEPOT
by Jim Shelman

Yes, you read that correctly! We’re excited to announce that we have added a rental depot in Chicago. We’ve teamed up with ELITeXPO to produce rentals at their corporate headquarters in Elgin, IL (right outside of Chicago). We’ll work with you on the sales end, and they’ll handle the fulfillment. And you’ll save big time on shipping costs!

Over the past several years, our rental division has grown at a rapid rate, and with this growth, we’ve expanded our capabilities and added an enormous amount of inventory. But one question keeps coming up, “When are you going to open an East Coast rental depot?”

This is something that we’ve been mulling for quite some time. Our main concern was duplicating our Portland production process so we could offer the same quality rentals elsewhere. When the opportunity presented itself to work with ELITeXPO, a company we respect and admire, we knew it was time to act.

Founded in 1987, ELITeXPO began as a carrier of computer hardware, software, and high tech materials. Then in 1990 transitioned into trade show materials. From that point, the trade show industry has been the focus of their company. And in 2009, they launched their Tradeshow Services Division, which has been a perfect compliment to their founding core. With over 26 years of experience, Dave Mihalik (President & CEO) understands our industry and recognized this as a great fit for his company. According to Dave, “We already had all of the key components in place to duplicate Portland’s production process, and we were in the process of expanding our warehouse space, so it was perfect timing on our end. We’re excited to already have several rental projects lined up and on our production schedule.”

Chuck and Dave in Portland

Dave and Chuck Michel (Vice President Tradeshow Services) recently spent time in Portland at our production facility to gain a full understanding of our production process and inventory management. A few weeks later, Jim Hayes (Executive Vice President/COO) flew out for more intensive training and planning, so he could implement our system with his staff at their facility. As a side note, I want to express that these are really good guys! It’s great to work with people you consider good friends. And that’s the type of relationship we have. Quite honestly, that’s the only reason we decided to move forward with this. We knew they were the right people/organization to team up with!

Chuck Michel jumped on the opportunity. “We’ve worked with Classic as a distributor for over four years, and with Jim on a ton of rental projects,” said Chuck. “We’ve always been impressed with their operation, quality, and high service level.  So when I heard that there was interest in setting up a rental depot for East Coast rentals, I was all over it.”

We’re also offering round trip delivery services and I & D supervision for local Chicago shows and events (Quoted on an individual project/event basis).

For those who may have reservations knowing that ELITeXPO is a fellow distributor, please don’t. This organization is a class act, and they have no interest in competing with you. It’s a small world in our industry, and we completely understand how important it is to honor your relationships with your clients. We’re in this for the long haul, not for short-term gain. Dave and Chuck ask that Classic distributors reach out and discuss any concerns you may have prior to any rental project. Dave added,”We could also partner with distributors to assist with shipping and logistics. And there are preview and storage opportunities in our second warehouse, which would work well if there are any concerns about coming to our main place of business. The bottom line is we want this to work for everyone!”

All Classic Rental sales will continue to be channeled through Exhibits Northwest in Portland (Exhibits Northwest is a division of Classic Exhibits, Inc.). Continue to contact me for designs and quotes at (503) 624-2905, or jshelman@exhibitsnw.com.

Classic’s Portland Rental Depot

Whether we ship from Portland or Chicago, you can count on the same high quality service. Every order gets staged and photographed before it leaves our dock. And we’ll continue to email setup diagrams and staging photos before shipping, so you can share them with your clients. And we’re always available in case you have questions.

UPDATED WHOLESALE RENTAL GALLERY

We just added a new feature to the Wholesale Rental Gallery that should help you gather pricing information for your clients. Along with the wholesale hardware and graphics rental price, we’ve added a “Retail Pricing Calculator” that shows our wholesale rental price, wholesale graphics price, and retail prices calculated at 40% and 50% margins. You simply click on the button underneath the wholesale price shown in each of the individual rental designs, and you’ll see the detailed pricing information.

We look forward to working with you! And for those who we haven’t worked with, please consider contacting us for your next rental project.

You have our full commitment to a quality experience from start to finish!

Jim Shelman
General Manger of Exhibits Northwest & Classic Rentals
jshelman@exhibits.com

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How to Build Superfans for Your Brand: Word on the Street — July 8th thru July 12th

July 14th, 2013 1 COMMENT
How to Build SuperFans for Your Brand: Word on the Street -- July 8th thru July 12th

Word on the Street by Kevin Carty

This Makes Me Laugh

A friend and fellow music lover shared an article with me last week about my favorite band — Pearl Jam. And the reason it makes me chuckle is that as a card carrying member of the Ten Club (their fan club) since 1992, I firmly believe that Eddie, Stone, Jeff, and Mike would cringe if they knew they were being written about as smart “business strategists.” Pearl Jam is the band that is soooooo anti-Big Business. Nevertheless, they have paved a path that draws comparison to the likes of brands such as Apple, Facebook, and Coca Cola. Let me explain.

Pearl Jam

One of the things I love about the band is that they are in it for their fans more than for themselves. And while that may seem cliché (or naive), I have experienced it first hand. About two years ago, I had the privilege of building a 100 x 50 Pearl Jam Museum, thanks to Evo Exhibits in Chicago. The museum was at a music festival celebrating their 20th anniversary. During that process, I and the guys from Evo were interacting with everyone — the roadies, the touring manager, the band manager, the fan club manager, and the band itself. All along the message was clear. As Ten Club Manager Tim Bierman said in the article below, “Respect for our fans is the guiding philosophy.”

Please take a moment to read this short article from The Build Network that summarizes Pearl Jam’s philosophy:  http://thebuildnetwork.com/leadership/pearl-jam-business-lessons/.

Here’s a snippet:

Pearl Jam hasn’t released a music video in 15 years. It doesn’t do endorsements, commercials, or — heaven forbid — musicals. Yet its Ten Club is widely regarded as the most loyal and rabid superfan base in the music industry. Here’s what a 23-year-old grunge band can teach us all about building customer relationships that last.

Superfans

Now think about your business and your customers. Do your customers merely buy stuff from you? Or do you have Superfans? And if you don’t have Superfans, then why? Why are your customers not brand zealots for you and your products or services?

While I am not suggesting that all Classic Exhibits customers are Superfans, I am willing to say that the lion’s share are, at a minimum, partners and friends. And that is something we are very proud of.

Just last week, Optima shared a story from a common customer. The basics are . . . The Distributor was a Classic Distributor, but we were their #2 vendor. Time after time, their long-term #1 supplier had let them down on service, quality, and delivery. The owner hired a new sales rep who had come from another Classic Distributor. After hearing her praise for Classic and then experiencing it himself, he realized he needed to reshuffle the order of his #1 and #2 suppliers.

But what tipped the scale? Yes, his positive experience with his first couple of orders, but it was our “fans” at Optima and the new SuperFan employee that got the ball rolling.

At the end of the day, as cliché as it may sound, the way you build fans, partners, or whatever you choose to call them is it make it all about them. Cater to their wants and needs.

Back to Pearl Jam. As a fan and in this case a service provider, you hope your client appreciates what you do. Pearl Jam, the roadies, and the managers all said to the guys from Evo Exhibits and to me, “The fans are gonna love this!” That’s what mattered to them.

Lastly, as PJ brand zealot, I would be remiss if I did not mention that Pearl Jam just announced their 2013 North American tour. So do yourself a favor and see them when they come to your town. You WON’T be disappointed. I promise.

http://pearljam.com/news/0/1/21863/pearl_jam_announces_fall_2013_north_american_tour_dates

Be well and have a great weekend.

Kevin
http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a

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