Trade Show TalesBlog

Posts Tagged ‘Lead times’

Shorter Production Lead Times on ALL ORDERS

December 12th, 2022 COMMENTS

Happy Holidays All!

It was great seeing so many of you last week at EDPA ACCESS in San Antonio. I am not sure if you felt the same, but the connectedness of the industry and the renewed strength of our community was energizing!

In Design Monday last week, we mentioned our improved production schedule. As supply chain issues have dwindled, Classic has reverted to our pre-pandemic lead times. In many cases, we’ve shaved nearly a week off some kits in EDS.

However, not all challenges are gone. We continue to hire at Classic and while that jar seems to have loosened, it will take time to find the ideal employees. We’re still very picky when it comes to adding folks to our close-knit family. But even with that, HUGE KUDOS to our Production, Customer Service, and Design Teams in new builds and rentals. They have done an amazing job getting us fully prepared for the coming mayhem that is always Q1.

Assigning Orders Based on Size/Complexity

A big part of the shorter lead-times is our ability to turnaround orders more efficiently. Every order is assigned points based on the size and complexity. These points feed into our Production Schedule, which is reviewed by Production and Customer Service.

So, if you see a 10-15+ business day lead time for example, ask your PM what the current timeline is based on this schedule. It may be 10, 12, or 15 days based on the Production Schedule. Once we lock your order into a date, its locked assuming your client gets us graphic files on time (like they always do 😊).

As we continue to rebound as an industry, I want to extend our thanks for your partnership.

Look for our Annual State of Company Letter in early January with much more exciting news to share.

Have a safe and happy holiday season.

Kevin Carty
EVP, Classic Exhibits Inc.

Word on the Street — September 14th thru September 18th

September 19th, 2009 COMMENTS

Word on the Street by Kevin Carty

Word on the Street by Kevin Carty

Where Have All the Turnaround Times Gone?

Of course, I say this partially in jest, but boy isn’t it true right now?!?

And please don’t get me wrong. Like you, we are delighted to have the business. As many of you have shared with me this week, everyone is ordering much later this year.

Every morning at Classic, we hold a 15 minute Lead Meeting. It is designed to give the Production Leads and the Purchasing, Sales, Marketing, and Customer Service Managers a quick review of the day’s business as well as an opportunity to look ahead at upcoming orders, quotes, and purchasing requests.

We use our Shipping Report as our guide in these 15 minute morning meetings. So naturally, I review it before the meeting begins. It looks much different these days than it did this time last year.

As many of you know, Classic Exhibits already has the fastest lead times in the industry, so we are used to being nimble when it comes to your client’s “unrealistic” requests. One of the ideals we adhere to in Production is:  “Do enough of tomorrow’s work today, so that when tomorrow goes to hell or someone has a rush need, we are prepared to handle it.”

Sometimes even I forget these basic ideals. But I am always amazed by how our Production and Customer Service teams live by them. Looking at the Shipping Report this week, I have seen everything from 10 x 10 Visionary Designs Custom Hybrids with 4 day turnaround times to a Euro LT 20 x 30 Island that has to deliver in 8 days. It’s crazy! And yet . . .

We make it happen!

Now, to be fair to our Project Management and Production team, this is not a invitation to hammer our lead times.  We do everything we can to meet your requests, which you already know, but when we say, “Sorry” which is very, very rare, or when we add rush charges, you know those are real and not arbitrary.

That said, we are very happy to have the business and even happier to see Classic Distributors busy. 

Have a safe and restful weekend.

Be Well!

–Kevin Carty
http://twitter.com/kevin_carty
http://www.linkedin.com/pub/kevin-carty/3/800/32a