Trust Me!

Trust Me!

I receive Seth Godin’s daily blog post. To say “I receive” his posts doesn’t do them justice. They’re always the first or second email I read in the morning. This one was especially relevant.

Here’s a simple marketing strategy for a smaller company trying to compete in a big-company world:

Choose your customers, trust them, treat them well.
Say yes. Bend the rules. Show up on time. Keep your promises.
Don’t exert power merely because you can.
Be human, be kind, pay attention, smile.

Not everyone deserves this sort of treatment, not everyone will do their part to be the kind of customer you can delight and serve. But that’s okay, you don’t need everyone.

Your Trade Show Booth Staff Needs HELP!

Your Trade Show Booth Staff Needs HELP!

This shouldn’t surprise you. You know your staff sucks. They are lazy. They don’t know the products. They look like hell after Day 1. And, worst of all, they don’t have a clue why they’re there. Yet, you tolerate it show after show. Why? There shouldn’t be any reason why your staff isn’t spectacular. It’s time to put on your adult pants and do it right.