Our charging stations are ideal examples of how Classic Distributors drive innovations. Several years ago, we were asked to develop a charging station with two monitors. Good idea. Great product. But not very useful for most trade shows and events.
Recently, a distributor asked me about the capabilities of X, a trade show display supplier in our industry. We talked about X, which led to a conversation about A, D, and G. I realized after our call that the industry has shifted. The categories or labels we’ve always used to define exhibit suppliers/builders are no longer accurate.
When is an exhibit custom? Now more than ever, it seems the term “custom” is fluid. Is it based on materials, project dollar size, or who builds it? Is it an original design, not one based on prior concepts? Or does it matter as long as your client views it as custom?
Sales are funny that way. We are so conditioned by “sales success” that we tend to ignore “sales failure.” So we congratulate ourselves on what we did right to land the order. Not on what we did wrong that kept us from getting it. It’s easier to create excuses. To blame the situation or a person.
I receive Seth Godin’s daily blog post. To say “I receive” his posts doesn’t do them justice. They’re always the first or second email I read in the morning. This one was especially relevant.
Here’s a simple marketing strategy for a smaller company trying to compete in a big-company world:
Choose your customers, trust them, treat them well.
Say yes. Bend the rules. Show up on time. Keep your promises.
Don’t exert power merely because you can.
Be human, be kind, pay attention, smile.
Not everyone deserves this sort of treatment, not everyone will do their part to be the kind of customer you can delight and serve. But that’s okay, you don’t need everyone.
They Did It Again!
Another spectacular video from the folks at TS Crew. Pass it along. It should seriously go viral. That’s how good it is. Well done guys and gals. I’m already sharpening my pencil for you to win an Eddie Award for outstanding marketing at EDPA in November. “Costman” — What a hoot!!!!