Peter Shankman at Shankman|Honig released an infographic today showing exactly how much money businesses lose each day thanks to horrible customer service, and what they stand to gain if they improve it by a few notches. Long story short . . . Be nice to the customers you have, and you’re guaranteed to get the customers you want.
Earlier today, Event Design and Event Marketer Magazine announced the FAB 50 MASTERS OF EXHIBITS in their April 2013 issue. From the architects of the Ex Awards, Event Design Awards, and the Top 100 Event Agency List comes the first editorial ranking of the best exhibit builders. Classic Exhibits Inc. was chosen as one of North America’s top exhibit designers and builders, one of the few systems builders selected for this honor.
Yes Yes Yes, I am on another Seth Godin rant. Like the others, this one is too good not to share, especially in light of what we are seeing in our own businesses and industry
“The Industrial Age” is dying, and we’re experiencing a new economy, one based on connection, knowledge, and most importantly, choice.
Happy New Year!
I know its a little late to say that, but truthfully it felt like the new business year did not start until January 7th. With Christmas and New Years on a Tuesday, many folks took extended vacations or worked shorter days. Be that as it may, we are here. 2013 is off and rolling. And I for one am glad.
Jay Goltz, a contributor to “You’re the Boss: The Art of Running a Small Business” in The New York Times asks himself, “Can I Afford to Be Optimistic?” For anyone working in a small business, you might enjoy his thoughts.
The E2MA (Exhibit and Event Marketers Association) has spent two years on a study that presents factual data about the rising costs of exclusive services provided by General Service Contractors. We’ve all “known this,” but now there’s a summary of actual facts and data that makes it real. No trend jeopardizes the full recovery and future of the trade show industry more than this.