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Posts Tagged ‘Erica Dougherty’

Westeros and Trade Shows: Meet Your Game of Thrones Characters as Exhibitors

June 6th, 2019 COMMENTS
Trade Show Exhibitors and The Game of Thrones

Guest Post: Erica Dougherty, Exhibits Northwest Seattle

Yeah yeah, you’ve had enough Game of Thrones analogies, articles, and opinions about how the show ended. Me, too. I get it, but bear with me for just ONE MORE because I bet you haven’t read something that compares your favorite characters with — you guessed it — Trade Show Exhibitors!

So, sit back and contemplate who you are, or rather, who you want to be and see if this makes sense — unlike the ending to GoT.

*Spoiler Alert:  Read only if you have finished Game of Thrones, will never watch the show, or some jerk has already spoiled the ending for you.  

In the Order of My Favorite GoT Characters

Arya Stark – Arya exhibitors are underestimated but won’t stand for anyone’s bull. They work hard and hone their skills slowly and wisely, making a list and checking it… over and over. Arya exhibitors reach out to learn from the masters. They take notes and practice until their own skills are formidable, planning seamlessly for victory each step of the way.

They surprise their adversaries and show up fearless to every show and walk away triumphant. But don’t be fooled; they aren’t perfect. They learn from failures. Step-by-step they keep getting better, more clever, and eventually shatter their competition like a total boss.

Samwell Tarly – OK, so these exhibitors might not always be the front-runner “winners,” but you have to love them. They might be a little timid at first and need some hand-holding but, dang, are they loyal. They trust those they deem experts (like their exhibit house professional), and they are generally open to new ideas and strategies.

However, these exhibitors are not pushovers:  they are intelligent and perceptive, so don’t perceive their willingness to follow as a weakness. Their intuition is spot on, and in the end, their steady strategy pays off consistently. They also tend to befriend the right people and create meaningful and lasting professional partnerships — priceless on and off the trade show floor.

Tyrion Lannister – This “wanna be” 50 x50 exhibitor excels in a 10×10 footprint. They are smart and clever, making the best of what they are given. Strategy is their king, and they make wise trade show marketing decisions in the beginning, winning the trust of many big clients. But then, over time, their confidence (and a few bad habits) gets the best of them which leads to dumber and dumber choices as they grow.

They aren’t evil, just overly confident in their own abilities. But don’t worry, the Tyrion exhibitor is ultimately a strategic player and will wise up and get it together (by partnering with the right supportive team) in time to GROW into a brilliant 20×20 booth. Still not the biggest, but it’s perfect for their awakened goals.

Game of Thrones and Trade Shows

Sansa Stark – Sansa exhibitors are supremely confident, intelligent, skeptical, and bold. They exhibit with a honed strategy based on learning from past failures (traumas). They are “under the radar” triumphant in the end and have their own loyal following who will forever be faithful.

Clients stick with them for the long haul, and their activity in the booth is mostly current customers looking for “what’s new” from their favorite vendor. Oh, and they have a design aesthetic that cannot be beat. Their booth will look stunning.

Jon Snow – Essentially, one of these exhibitors is the outcast who really isn’t. Have you ever seen an exhibitor who shows up and their booth looks a little boring on the surface, but darn it if their booth isn’t the most popular? They are cautious, slow, and steady, but they listen and make real connections with their booth visitors and loyal clients.

They make bold decisions when necessary but know how to read the room. They choose their shows (battles) wisely and strategize with a team to ultimately create a winning plan. They are humble to a fault and never see all that they could be, allowing others to shine more brightly on the show floor and in business. But they don’t go broke (or dead), so their ROI is impressive.

They may decide to partner with a front-runner, trusting that’s the right thing to do and hoping for mutual success. When it’s proven to them that they are actually better (their clients tell them so), they refuse to believe until they must make the ultimate sacrifice… choosing themselves to WIN (maybe they steal that larger booth space from their partner… gasp!). But it’s OK:  their fans are supportive and loyal.

Game of Thrones and Trade Shows

Daenerys Targaryen – Imagine these exhibitors were start-up companies at first and then with the help of a few huge investors, they grew BIG, fast. They began with nothing and were perceived as weak and easily taken advantage of. But then, (born out of fire) they shoot out into the industry with the biggest dragon of them all –MONEY. They spare no expense, and they have it all: formidable assets (killer booth and amazing swag) and an army of booth staff in matching shirts.

They are coming for a fight with the confidence to win. And they do win, until they break. Emotions get the best of their strategy and something bad happens. Can they recover? Hmmm…

Cersei and Jaime Lannister – Cersei exhibitors think they are ruling the show floor and take no help or compromise from anyone. Other exhibitors sense their arrogance and are out to attack and overcome this misguided leader. Their “twin,” maybe a sister-company (ok, brother, but that’s not the colloquial term), is along for the ride and follows the lead. This sibling company may have a wandering eye seeing what others do and their success, but ultimately stays loyal to their leader, for better or for worse.

This talented hero is known by all the land, but all of a sudden, that fame is taken swiftly and #thestruggleisreal. These exhibitors once had it all: fame, fortune and literally the world in both of their hands (ha ha), but when they least expected it, someone took their most valuable asset (maybe their biggest client?) and now they feel lost. Loyalties realign, and a new beginning is on the horizon, but old habits die hard and well… the end.

OK, I think that’s enough. I could go on and on, but with over 150 main characters in Game of Thrones, we’d be here literally until Winter. On that note: Ready for one last GoT cliché? Winter is Coming. And in the #TradeShowLife, Winter is the TIMELINE.

Your show is coming and planning ahead is the only way to defeat the White Walkers = RUSH FEES. Knowing this… I think GoT got at least one thing right. #AryaStark

Erica Dougherty, Exhibits Northwest, erica@exhibitsnw.com

Do You Believe in Magic? Attending EXHIBITORLIVE 2019 in Las Vegas

March 7th, 2019 COMMENTS
Erica Dougherty and EXHIBITORLIVE 2019

How many of you out there have been in your industry for longer than 5 years? 10 years? 20? Look, I’m a Millennial (but really, truly an Xennial) and part of what defines us is the sort of “bounce” from industry to industry, job to job — essentially, career building with fast jumps from one thing to the next. I’ve officially been with Exhibits Northwest in Seattle for three years, and in the Trade Show industry for… you guessed it… three years! And last week, I went to my first EXHIBITORLIVE in Las Vegas. Are you ready to hear what this “newbie” thought?

It’s a bit trite, but honestly, MAGICAL is the best word to describe it. Literal magic and figurative magic! So, for all of you seasoned pros out there, do me a favor:  remember your first real dive into your industry’s deep roots (Trade Show or otherwise) and join me as I tell you about mine.

The Magic of Sneakers

2.5 years ago, my very first 20×20 island client exhibited in Vegas, and I was on the show floor supervising the install. I knew I needed comfortable shoes, so I did some research and decided Tieks would be cute AND comfy, based on tons of excellent reviews. Here’s what some of you may not know about me:  a large part of my identity is SHOES. I’ve worked in the high-end shoe world, and I’m a bit of an admitted shoe snob. And at the time, I did not really own a pair of sneakers that didn’t look like I had them for 10+ years (because they were literally that old and I wore them to do house projects involving paint). Nor did I want to buy or wear sneakers in a professional public place!

Well, after walking 20 miles in 2 days in the Mandalay Bay Convention Center, wearing little flats and walking on concrete floors, my entire body felt like I was 85 years old with bad hips. Oh, man. Lesson learned! I still love my Teiks, but my eyes were opened — I needed supportive sneakers. So, while I still want to look cute (sneakers are not my favorite shoe genre), I have learned the MAGIC of sneakers on the trade show floor! This time, I walked and walked all over EXHIBITORLIVE between Mandalay Bay Convention Center and Luxor, and I wasn’t waddling through the airport upon my departure. WIN! When your feet are happy, you can focus on making connections, saying yes to that walk back across the show floor or to drinks with a vendor. But I’m still on the hunt for shoes that are fab and feel like pillows… hmmm.

The Magic of “Behind the Curtain”

“Pay no attention to the man behind the curtain!” ~ The Wizard

Erica Dougherty and EXHIBITORLIVE 2019

Events are full of behind the curtain magic. Trade Shows are no different. Walk behind a booth or look in the closet, and you’ll find electrical outlets and cords, laptop bags, extra swag and maybe even a person sneaking in a phone call or work! But what’s really cool is seeing what makes the display work: What’s behind the graphic? What’s behind that pipe and drape? What’s under the flooring? Admittedly, Exhibits Northwest does not (yet!) specialize in large format video tech — think, Giant LED Media Wall.

We refer or outsource these needs for our clients, so I’ve always been a little hands-off about taking ownership of a Media Wall as part of an exhibit strategy. But, being able to see behind the curtain (literally), to get a better understanding of how it works and how to explain to and prepare my clients for the cost (dollah dollah bills, y’all!) really helped me put some puzzle-pieces together. I slipped behind a curtain to use a hidden restroom, and low-and-behold, there was the back of a media wall! Such a great example of the specialized install skill and technology that makes them work.

Seeing a Media Wall is impressive, but the cost, time and technical skill involved in making it happen is taken for granted by the audience. There were also other cool tech innovations (moving image and RGB lightboxes, digital shadow boxes, and cookies with your printed selfie on them), but what struck me the most was really being able to see a giant Media Wall’s backside secrets!

The Magic of Team Bonding

Erica Dougherty and EXHIBITORLIVE 2019

As I said, I’ve been with Exhibits Northwest for three years, but for reasons I can only attribute to time flying by, I never really spent quality time with our team in Portland, namely, our Senior Account Executive, Laura Magdalen. Laura, thank you for being as eager as I was to get to know each other better! We experienced some MAGIC as we found out we have lots in common and can learn from each other.

We also got to hang with our newest Portland addition, Bobby Brown. Having meals and walking the show floor together, with our Manager, Michael McCord was beneficial beyond magic. We took our fast 2 days together and made the best of it, bonding over stories about spiders and food we hate. Everyone making fun of me for thinking there were two pyramids in Vegas (yeah yeah, true story, I got confused, ok!?) and laughing together as we watched Laura “schlep” her suitcase around. Bonding as a team is so crucial, and I am thankful for the magic of laughter and comradery.

And… Actual, MAGIC!

Our friends at Classic Exhibits had a performing Magician in their booth! He blew my mind several times, making me question the existence of mind-reading! Classic Exhibits is certainly “Knot Your Typical Exhibit Builder,” and they had a magician to prove it. His act was clever and thoroughly connected to the theme and message, creating a fun experience that also helped break the ice to make connections with the Classic Exhibits team. Ask me how that magician knew what I wrote on a pad of paper that he wrapped closed in a rubber band? I have no idea. But ask me how Classic Exhibits builds custom booths that impress my clients… well, that is less of a magic act and slight-of-hand, but more like the magic of teamwork.

I was told during my interview three years ago that once you get into the “Trade Show Business” you can’t leave. And I’ve heard it multiple times since then too — “Erica, you’re stuck with us now!”

OK, sounds good to me. Thank you for the welcome.

Erica Dougherty, Exhibits Northwest, erica@exhibitsnw.com

Erica Dougherty from Exhibits Northwest Shares Client Feedback

April 13th, 2018 1 COMMENT

EricaBlogHeader

Erica Dougherty, an Account Executive at Exhibits Northwest Seattle, connects with her clients because she takes the time to get to know them and their business. That extends to feedback after a show, which is invaluable.

According to Erica, “My client, Darryl at DF/Net Research, is wonderful about sending feedback and kudos to me/us. He has allow me to share his success stories which may be beneficial to other Classic Distributors. Below are two emails from two shows, along with photos.”

DF/Net Email #1

Hi Erica,

Looking forward to it. As you know this was our first trade show – the Society of Clinical Data Managers in Orlando. We didn’t really know what to expect, and wondered if it would be worth it. Was it? Absolutely.

The new VP of Global Clinical Operations from a long time software client (10 years) came to that conference by himself unknown to his staff. He was shopping for new data management software to replace our system. In fact, he had gone 6 months down a path with a large global competitor – a competitor with > $1B in revenue.

He stopped by our booth for a demo and a chat. I gave him a 30 minute demo, and we took him to dinner. He was really excited about our current software – his company was using a version that was about 7 years behind. We talked about modernization, moving their company forward, and having DF/Net take a larger role with his company to provide services and software. And talked about how much sense it made to stay with the modern version of our software rather than switch to an unknown.

Long story short we just signed a contract for services worth $800K over 13 months. And they are continuing their $100K/year software license. They have studies through 2028, so we can think long term on both services and software.

The take-home message? Did we get new clients? Yet to be determined. Did we get new business? Yes. And the most important thing we learned was that your current clients attend trade shows routinely. There are many shiny happy people there trying to take your business away. If we had not gone, I’m sure that at some point in the next  year or two they would simply have told us they were not renewing their software license.

We also learned that you can have a booth that competes with the $1B companies. But regardless, it’s the people at the booth that make the difference. Just be yourself. I was amazed how many competitors hire “show people” that look good, but don’t know anything. The booth is your chance to make decision makers make a decision right on the spot.

Oh, and the $1B competitor? We got a call from them saying that they had a major client looking to use our software, but they had zero inhouse expertise. Would we be willing to partner with them and subcontract the work? No, we were not.

That’s our success story. Thanks for all of the great help on the booth!

–Darryl

Other

DF/Net Email #2

Hi Erica,

We just had another trade show in San Francisco last month – I wanted to share that your lunch and learn tips were helpful. In particular, don’t eat at the booth, don’t check your phone or email, and always look engaged.

I’ve attached a photo taken of the booth next to us. Problem #1 was that 2/3rds of their booth didn’t show up. But even then they spent the entire time sitting behind their desk looking down at their computer and/or phone. During lunch when the most prospects were walking the floor, they were busy munching on their food. With my new awareness I noted that no one approached during the busiest time of the day. Hope they enjoyed their $12,500 lunch….

I think we had about 5x the foot traffic and interactions than they did.

We also had continued success with our charity cards, I think I may have mentioned these before:

https://www.tisbest.org/

Jim acted as the “speedbump” with the cards to engage passers. A charity card has a better story (and one that takes more than 1 second to explain) than perhaps a water bottle or USB stick.

Thanks again for the tips. It’s an ongoing learning experience.

–Darryl

Please let Erica know if you found these helpful (erica@exhibitsnw.com). She would love to hear stories and feedback from your clients as well.

–Mel White
mel@classicexhibits.com
http://www.linkedin.com/in/melmwhite

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Classic Exhibits Inc. designs and manufacturers portable, modular, hybrid, and custom exhibit solutions. Classic Exhibits products are represented by an extensive distributor network in North America and in select International markets. For more information, contact us at 866-652-2100 or www.classicexhibits.com.

Erica Dougherty | A Discussion about Personal Branding and Business

January 11th, 2018 COMMENTS

Erica

What is Personal Branding?

Personal branding is the practice of people marketing themselves and their careers as brands. Branding has reached a new level  because of the rise of the Internet. The growth of the virtual world created the necessity of managing online identities. [Wikipedia]

Personal branding isn’t about coming up with a complicated strategy. Rather, it’s about knowing who you are and what you stand for, and then finding ways to make that visible. It’s about amplifying your skills and passions, which is key to rising up in the messy middle. [Forbes]

I am fascinated by personal branding as a marketing strategy. And it’s not as if it is a new concept. In its most basic form, it’s just Public Relations. What has changed is the democratization of branding with the Internet and Social Media. We all follow and/or connect with people who have established a personal brand. Some are famous. Some semi-famous. Others are part of our business or social circle.

Recently, I asked Erica Dougherty, an Account Executive at Exhibits Northwest Seattle, about her strategy of personal branding. From the photos, you can tell it’s distinctive, creative, and memorable. It’s also genuine as you’ll discover in the interview below.

Who is Erica and where did that pink hair come from? 

E-withPen2Obviously, the hair is natural! No really… it is. It should just grow out of my head this way, but it doesn’t, so I help it out “a little.” I am a designer by education/past life, with a Bachelor’s Degree in Graphic Design, so I’ve always been dialed into trends and design-life. Sales and Marketing are both large parts of my background in various forms and should work in tandem. Social media, quite obviously, has forced us all to be personal branding experts; we all do it whether we mean to or not and it can be for the good of our personal brand… or not.

Intentional self-branding must be strategic, but I won’t pretend that my own was strategic: it sort of happened organically. When my hair became fully pink (it was a gradual transition), it wasn’t as popular of a trend as it is now. I would show up to networking events, and it seemed to be how people naturally remembered me from one event to the next. That was my ah-ha moment — the Pink Hair is a part of ME now. Might as well use it to my advantage!

How have you used your identity to your benefit in the business of trade show exhibit sales?

Exhibit Design Project by Exhibits Northwest

Recent Lightbox Project for Headset

I’m definitely more than my pink hair. Some would say I have a big personality too. I’m truly an extrovert, ready to talk to anyone. I suppose I’m easily approachable because I tend to make friends where ever I go. It drives my husband crazy sometimes. However, I believe successful salespeople should be memorable in some way, something positive that people remember about them that makes them unique. The pink hair concept just found me and it works. The whimsical pink hair is paired with my friendly, professional, and authentic self, thus (hopefully) it doesn’t seem unbusinesslike.

It’s all about balance. But being a little out-of-the-box does help specifically in our industry. Trade show exhibits are NOT something an individual really ever needs (like insurance, for instance), and not something companies purchase every day. It is my job to be sure that if there’s someone in Seattle tasked with sourcing a new trade show exhibit for their company, that they think, “Oh, I know someone!” and give me a call at Exhibits Northwest. So, HOW do you guarantee you are top-of-mind and easy to contact? Repetition, knowledge, memorable appearance and obviously, a bobble-head pen with my contact info on their desk!

So what is your strategy to be top-of-mind?

For the first year of in-person marketing efforts, I have be actively engaged in local Seattle networking events and groups. People remember me from event-to-event (and I remember them… that’s super important too!). Thus I am slowly infiltrating their memory and instilling a positive perception of Exhibits Northwest. Some new business has resulted from my efforts, in addition to event marketing opportunities and community sponsorships in 2018. Each of these is an opportunity to be in front of hundreds of local business representatives. Ironically, much like that face-to-face relationship building that trade shows provide.

Late 2017, my strategy evolved finally when I began planning for my first “Lunch + Learn” and wanted something as a leave-behind. The answer was on my desk for a year — a swag silly bobble-head pen given to me by a wonderful client (from a trade show).

What’s the pen’s story?

BobbleHeaderPenThe blue pen with a giant smile and orange troll-doll hair sat on my desk for about a year, making me smile. It’s just weird and funny, especially coming from my client, QCash Financial. Yep, a silly bobble-head pen from a digital lending company. Seattle’s WeWork locations (which are full of growing new businesses, likely many never or novice trade show exhibitors) are perfect locations to start my Trade Show Marketing 101 Lunch + Learns. I really enjoy working with Trade Show newbies and helping them find success.

What I needed was a fun, memorable and personal take-away,  a small token of thank you swag. I brainstormed ideas, but then it hit me. I should give out a mini-ME, pink hair and all. Each time I give one out, I am sure to say, “It’s ME!” Hopefully, she’ll sit on your desk, waiting for that moment when the trade show booth is registered and the “What’s next?” happens. Me. I’m next. Call me. I’m your trade show support, ready to help!

Where do you go from here?

First quarter 2018 is already filling up with scheduled Lunch + Learns in Seattle, plus other networking events. I’ll toss a few pens in my bag and go! It’s all about awareness, so my continued goal is repeating Exhibits Northwest in conversation, being me, and getting a mini-me pen on as many desks as I can! (Well, my first order was 150 pens, so we’ll start there!) These pens are certainly not the quick answer to gaining tons of new business… but they certainly make the process more fun.

Thanks Erica. How can you to contact Erica, whether you need a banner stand or custom island exhibit? You can reach her at www.exhibitsnw.com or erica@exhibitsnw.com. You can also find her at her LinkedIn page (https://www.linkedin.com/in/erica-dougherty-7431ab110/). You’ll recognize the distinctive pink hair.

–Mel White
mel@classicexhibits.com
http://www.linkedin.com/in/melmwhite